We were able to walk around the store without being harassed by the sales people. When we were ready to purchase the sales person was very knowledgeable and explained things clearly to us without be... See more
Location
Switch locationUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
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See what reviewers are saying
Anthony was a fantastic sales guy, he explained all the differences between a Hypnos mattress and a Staples & Co mattress. He answered all the questions that I asked him and went into great detail... See more
Both members of staff that helped me were excellent. They were informative and not pushy leaving me time to think about what I wanted to do then when I returned a few days later a different member of... See more
Ordered the German made wardrobe in June the staff at the Oldham store were brilliant could not do enough to help. The wardrobe was made in Germany so had to wait for delivery after being built. It w... See more
Company details
About Bensons For Beds - Oldham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom
4.7
Excellent
167 reviews
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All round very good service
We were able to walk around the store without being harassed by the sales people.
When we were ready to purchase the sales person was very knowledgeable and explained things clearly to us without being pushy.
Would definitely recommend
16 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your sales person went the extra mile…
Your sales person went the extra mile for us to try to fit our delivery needs.
Her name is Shannon. You are very lucky to have her in your team.
11 September 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear about your positive experience! It's wonderful that Shannon went above and beyond to meet your delivery needs. Thank you for your kind words!
Team Bensons
Ordered the German made wardrobe in…
Ordered the German made wardrobe in June the staff at the Oldham store were brilliant could not do enough to help. The wardrobe was made in Germany so had to wait for delivery after being built. It was delivered and put together on the 3rd September by bensons staff. Again brilliant service.
All in all 10/10 for all the staff involved and the wardrobe is class
5 September 2026
Helpful staff
Both members of staff that helped me were excellent. They were informative and not pushy leaving me time to think about what I wanted to do then when I returned a few days later a different member of staff was able to process my order quickly because details had been stored.
1 September 2026
Unprompted review
Anthony was a fantastic sales guy
Anthony was a fantastic sales guy, he explained all the differences between a Hypnos mattress and a Staples & Co mattress.
He answered all the questions that I asked him and went into great detail about both products.
I would highly recommend Anthony and his team at Bensons for Beds at Elk Mill Oldham, you will not be disappointed.
Thanks again Anthony for all your help and advice on choosing my new mattress.
⭐️⭐️⭐️⭐️⭐️
3 September 2026
Minahil was friendly and knowledgeable…
Minahil was friendly and knowledgeable and sorted out exactly what we wanted.
3 September 2026
Friendly and all our questions…
Friendly and all our questions answered. No pressure to buy
21 August 2026
Reply from Bensons For Beds - Oldham
Hi Sharon,
Thanks for the feedback! 😊 We're glad all your questions were answered and that you felt comfortable browsing with no pressure. That's exactly how bed shopping should be! 🛏️
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're so pleased to hear that you received the bed you wanted and that everything went smoothly with great service.
Team Bensons
Everything was handled professionally…
Everything was handled professionally and was explained throughly.
18 August 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful feedback! We are so pleased to hear that everything was handled professionally and clearly explained. We appreciate you taking the time to share your positive experience.
Team Bensons
Reply from Bensons For Beds - Oldham
We are so pleased to hear that you found our delivery service fast and our staff helpful. Thank you for your wonderful feedback!
Team Bensons
Shop assistant was very helpful
Shop assistant was very helpful. Showing us a variety of mattresses before we chose our purchase.
25 July 2026
Reply from Bensons For Beds - Oldham
Hello Stancia,
Thank you for your feedback! 😊 We're delighted to hear that our store colleague was so helpful, taking the time to show you a variety of mattresses and helping you explore your options.
We're thrilled you found the right one and hope it rewards you with many nights of comfortable, restful sleep. Thank you for choosing us,
Megan | Customer Care Specialist! ⭐
Very good experience
Very good experience. Bed is beautiful with functional storage and mattress is very comfortable.
14 August 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear you had a very good experience! It's wonderful that you find your bed beautiful with functional storage and your mattress very comfortable. Thank you for your positive feedback!
Team Bensons
One of worst experience and Zero…
One of worst experience and Zero customer service.I bought a mattress worth £1000 and after 6 months it dipped down from the middle as I complained and attached some photographs which were not enough for them.They asked me a big questionnaire and also asked me a big list “to do things “ to prove that I am telling the truth which is very uncomfortable and hectic.Was that not enough that a customer can’t sleep at night and wakes up with broken ribs.Even the mattress has 8 years warranty with it.Mr Waqas (the customer representative) doesn’t have skill to listen and satisfying customers but trying to prove them wrong.I would say never buy anything from them(B4B)coz they don’t have their own products just selling others. Dont recommend them at all
10 August 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We are truly sorry to hear about your extremely disappointing experience with the mattress and the issues you've encountered with our customer service. We understand how frustrating it must be to have a new mattress dip. We regret that the process to address your warranty claim has been so difficult and that you feel your concerns were not adequately heard. Your feedback is very important to us, and we will be reviewing your comments with our team to improve our service.
Thank you for your review - Lauryn at Customer Care
Very good service.
8 August 2026
Reply from Bensons For Beds - Oldham
To our wonderful customer,
Thank you for your review! We're delighted to hear you received very good service. Simple, short, and sweet feedback like this means a lot to our team. Thanks for choosing us, and we hope to see you again soon,
Megan | Customer Care Specialist
Excellent service
An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully informed of the progress of our order by email and text. The delivery crew were friendly and efficient and assembled the bed in the specified room. Again, an excellent service.
27 July 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful feedback! We're delighted to hear that your experience was excellent from your visit to the store right through to delivery. It's great to know that our store colleague was so helpful in finding the perfect bed for your grandson's sleepover room, and that our order updates kept you informed every step of the way. We're also pleased that the delivery team provided friendly, efficient service and ensured the bed was assembled in the right room. We truly appreciate your kind words and hope your grandson enjoys his new bed! 😊
Our sales lady was very helpful
Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed.
Great choice of products
Delivery was as scheduled and the delivery guys were very respectful of our property
25 July 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're delighted to hear that our sales colleague was so helpful in showing you a variety of mattresses and helping you find the right one without any pressure or rush.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many comfortable nights on your new mattress! 😊
High quality products with a very reasonable price
High quality products with a very reasonable price tag. Delivery and Assembly team was super efficient and very pleasant and professional.
22 July 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We're so pleased to hear that you found our products to be high quality and reasonably priced. It's wonderful that our delivery and assembly team was super efficient, pleasant, and professional. Thank you for your kind feedback!
Team Bensons
Good experience this is my second time…
Good experience this is my second time I am buying mattresses
16 July 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We're so happy to hear you had a good experience with us again! Thank you for your continued trust.
Team Bensons
Excellent service from enquiry through to delivery
Excellent service from the start at the Oldham store, attentive, listened to our needs and helped select the right mattress, otterman divan and headboard.
In addition the delivery guys were excellent. They were very professional taking care not to damage any of our new decorating when delivering the bed into our bedroom.
14 July 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear about your excellent experience at our Oldham store! It's wonderful that our team was attentive and helped you select the perfect mattress, ottoman divan, and headboard. We're also delighted that our delivery team was professional and careful. Thank you for sharing your positive experience with us!
Team Bensons
Great staff knowledge
Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has an illness that effects her spine and joints.
13 July 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We're so pleased to hear about your positive experience at our store. It's wonderful that our team member provided such helpful and knowledgeable service in choosing the perfect mattress.
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