Extremely helpful and knowledgable salesperson. Not pushy just recommended certain mattresses to suit our needs, explained the differences between each one and then left us to go between them to make... See more
Company replied
Location
Switch locationUnit 3d Mostyn Champneys Retail Park, Park Mostyn Broadway, LL30 1RY Llandudno, North Wales, GB
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I’m not to sure what the gentleman’s name was be he was really helpful! He helped me find the exact comfort for my mattress needs and showed me my pressure points to find me the perfect mattress! Comm... See more
Company replied
Great choice in the Llandudno store. Excellent knowledge and assistance from the staff member that helped us purchase a new bed and mattress. We were offered the right choices for what we were looki... See more
Company replied
Steph was very knowledgeable and showed us the test bed to try to find out our comfort preference before we made our choice.
Company replied
Company details
About Bensons For Beds - Llandudno226
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3d Mostyn Champneys Retail Park, Park Mostyn Broadway, LL30 1RY, Llandudno, North Wales, United Kingdom
- 1492874821
4.8
Excellent
477 reviews
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Extremely helpful and knowledgable…
Extremely helpful and knowledgable salesperson. Not pushy just recommended certain mattresses to suit our needs, explained the differences between each one and then left us to go between them to make our decision.
1 September 2026
Reply from Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We're thrilled to hear that our salesperson provided you with the assistance you needed without being pushy. Our goal is to help you find the perfect mattress. We appreciate your support and hope you enjoy your new purchase!
Reply from Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Our goal is to provide helpful advice without any pressure. We appreciate your support and look forward to serving you again!
Great experience,hopefully the bed we…review
Great experience,hopefully the bed we chose will be great too
28 September 2026
Reply from Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear you had a great experience with us. We are confident that the bed you chose will exceed your expectations. If you have any questions or need assistance, feel free to reach out. Enjoy your new bed!
Steph was very knowledgeable and showed…
Steph was very knowledgeable and showed us the test bed to try to find out our comfort preference before we made our choice.
26 September 2026
Reply from Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear that Steph was able to assist you in finding the perfect fit. Our goal is to ensure every customer feels comfortable and informed. We appreciate your feedback and look forward to serving you again!
Extremely helpful
Extremely helpful, informative and patient. Explained everything and no pressure.
30 September 2026
Reply from Bensons For Beds - Llandudno226
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us! Our team is dedicated to providing exceptional service and we truly appreciate your feedback. We look forward to seeing you again soon! Your satisfaction means the world to us! We’re delighted you found our team helpful and informative! Your experience is our priority, and we can’t wait to assist you again soon! Thanks for spreading the positivity! 😊
Reply from Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We're thrilled to hear that you are very happy with everything. Your satisfaction is our top priority, and we look forward to serving you again soon!
I’m not to sure what the gentleman’s…
I’m not to sure what the gentleman’s name was be he was really helpful! He helped me find the exact comfort for my mattress needs and showed me my pressure points to find me the perfect mattress! Communication was great, we had a laugh but he was very professional and offered great customer service! He was very welcoming and friendly!
16 September 2026
Reply from Bensons For Beds - Llandudno226
Thank you for sharing your experience with us! Our team takes pride in providing exceptional customer service and we are thrilled to hear that you had a great experience with our knowledgeable and friendly staff. We hope you enjoy your new mattress and look forward to serving you again in the future! #CustomerSatisfaction #QualityService
Reply from Bensons For Beds - Llandudno226
Thank you for the kind words! We're so glad you had a great experience with our staff. We strive to provide excellent service to all of our customers.
Great service by Jason helped us…
Great service by Jason helped us understand what we wanted and the right solution
17 September 2026
Reply from Bensons For Beds - Llandudno226
Thank you so much for your positive review! We are delighted to hear that Jason provided exceptional service and helped you find the perfect solution. Customer satisfaction is our top priority and we're glad we could exceed your expectations. We look forward to serving you again in the future!
Very pleasant and knowledgeable sales…
Very pleasant and knowledgeable sales assistant.
Delivery was quick with very helpful delivery men.
Excellent service. Thank you
18 September 2026
Reply from Bensons For Beds - Llandudno226
Thank you for sharing your positive experience with us! Our team takes pride in providing excellent service and we are thrilled to hear that we met your expectations. We look forward to serving you again in the future.
Very bad company people don’t know what…
Very bad company people don’t know what they are doing keep repeating there mistakes for one bed they deliver 3 wrong deliveries it’s so frustrating and on the top they don’t listen to there customers I’m trying to connect with there manager more than 48 hours still can’t connected i could advise not to waste your time and money on this company i placed order on 21st of July paid everything and i’m still waiting for my bed
Thank you for your reply but i don’t think sorry can fix anything i need action for my order i’m still waiting for your manager to call me it’s been more then 72 hours i’m not here for benson all the time i have lots of to do I recently moved into new home you giving me bad memories I’m really disappointed why you don’t have to pay any compensation or penalties to your customers if you doing mistakes however if any customer changed there many and want to cancel the order after delivery we have to pay 20% of your order why this rule not applied for you because you not facing anything your getting paid for your job it’s the customer who facing all this paying all in one, taking days off to receive your delivery waiting in the queue to speak with your customer care team it’s totally unfair.
10 September 2026
Unprompted review
Reply from Bensons For Beds - Llandudno226
Hello,
Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced with your order and sincerely apologise for the frustration and inconvenience caused.
We appreciate how disappointing it must be to have received multiple incorrect deliveries and to still be waiting for your bed despite placing and paying for your order on 21 July. We understand that this situation, along with the delays in speaking with a manager, has left you feeling let down.
We have fed this review back for internal review.
Please accept our sincere apologies again, and we hope to have the opportunity to resolve this for you as quickly as possible,
Megan | Customer Care Specialist
Very good and Victoria in the Llandudno…
Very good and Victoria in the Llandudno store was very helpful answered all our questions and wasn’t pushy , also we found the other members of staff there very pleasant
3 September 2026
Reply from Bensons For Beds - Llandudno226
"Thank you for visiting our Llandudno store! We're thrilled to hear that Victoria provided excellent service and that our team was pleasant. We strive to make every customer's experience enjoyable. Come back soon!" #CustomerFirst 🙌
Great choice in the Llandudno store
Great choice in the Llandudno store. Excellent knowledge and assistance from the staff member that helped us purchase a new bed and mattress. We were offered the right choices for what we were looking for and the ability to choose material, style of headboard,legs and drawer types.
3 September 2026
Unprompted review
Reply from Bensons For Beds - Llandudno226
Thank you for taking the time to share your experience at our Llandudno store. We are so thrilled that our staff member was able to provide you with excellent knowledge and assistance in finding the perfect bed and mattress for your needs. We pride ourselves on offering a wide selection and the flexibility to customize to your preferences. Thank you for choosing us and we hope you enjoy your new bed!
Knowledgeable staff with no pressure…
Knowledgeable staff with no pressure selling made the whole experience enjoyable. Great range of beds and great prices too.
3 September 2026
Reply from Bensons For Beds - Llandudno226
Thank you for your kind words! Our knowledgeable staff strives to provide a pressure-free and enjoyable shopping experience. We're glad you found the perfect bed at a great price. Enjoy your new purchase!
Very helpful and knowledgeable and we…
Very helpful and knowledgeable and we didn't have to wait to long for delivery. My only issue would be the amount of text messages and emails you receive is rediculas far to many.
4 September 2026
The right experience ,for a good night sleep.
We where met at the door. The young 29 year old salesman greatted us with a welcome smile.
Both my husband and I explained, we don't like the hard sale. We wanted time to discuss the many options available to us. We explained we would ask for assistance when required. The sales man explain in straight talking the best option is to have a walk around the show room then to have the compatability of matress check. He explained this so very well in procise language. After 25minutes or so he followed us up with a checkin , nothing to pushy.
We were both ready for the intaction. We proceeded to the mattress test. What a clear explanation of why this service is offered. My husband asked direct questions,which was answered very well ,in simple language without wanting to sound over qualified. Just having the knowledge explained about the product helped us get the correct personal fit. We didn't feel rushed, no assumptions made and certainly at the correct pace for us to make the right choice for us.
He gave us choices in firmness, springs, finish of the matress, toppers and explained everything.
He certainly earned his commission. Well done, you made the experience worth it.
28 August 2026
Reply from Bensons For Beds - Llandudno226
Hi Ms Dawe,
Thank you for such a wonderful review! 😊 We're delighted to hear you had such a positive experience in store. It's fantastic to know our team took the time to understand your preferences, gave you space to browse without pressure, and provided clear, knowledgeable guidance when you were ready. We're especially pleased that the mattress assessment helped you find the right fit and that every option was explained in a way that made the decision easy and enjoyable. We'll be sure to pass on your kind words to the salesperson, who will be thrilled to hear he made such a lasting impression. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist✨
Particularly appreciated the pressure…
Particularly appreciated the pressure sensor test to help choose the right mattress.
27 August 2026
Amazing service, Quality, and you feel valued
From the very first moment we entered the store in llandudno north wales and dealt with Jason to the delivery guys Barry and Kelvin dropping off the new bed the service the quality and the experience has been exceptional very impressed 👏
25 July 2026
Unprompted review
Salesperson had good knowledge of…
Salesperson had good knowledge of products.
Delivery was on time and the drivers were polite and tidy.
The bed and mattress were of excellent quality.
Very good experience .
29 August 2026
Great service
Great bed, very comfy. Staff were fantastic both in store and the delivery guys.
20 August 2026
Reply from Bensons For Beds - Llandudno226
We're so pleased to hear that you're finding your new bed very comfy! It's wonderful to know that both our in-store and delivery teams provided fantastic service.
Team Bensons
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