Went into leicester store to view a single bed we had seen online. Ashley was very helpful and engaging. Did not pressure us to purchase which we liked and was knowledgeable about the delivery, size e... See more
Location
Switch locationUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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Excellent from start to finish ie from first view of the mattress to sleeping on it. Staff in all instances were professional, helpful and kindly. Delivery was well documented and informed and the cha... See more
The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... See more
Company replied
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... See more
Company replied
Company details
About Bensons For Beds - Leicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, United Kingdom
4.8
Excellent
193 reviews
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Great customer service
The fact that as soon as we walked in to the store we were greeted with an "hello".. visited Dreams next door and although there were a number of staff around not one person even bothered to acknowledge us so the fact Bensons did helped the store get the sale. Karen who served us was brilliant..provided lots of advice and helped us to choose the right bed for us...didn't feel pressured at all to complete the purchase there and then but we did.
All round very pleased with the service so far.
28 November 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our team made you feel welcome and assisted you in finding the perfect bed. It's great to know the advice provided was helpful and you felt comfortable with your purchase. Thank you for your positive feedback!
Really helpful staff
Really helpful staff, very informative and didn't pressure us to make a decision.
23 October 2025
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was helpful and informative without being pushy.
Donna the salesperson was excellent she…
Donna the salesperson was excellent she explained everything that we needed
28 November 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that the salesperson provided you with excellent service and explanations. Thank you for sharing your positive experience with us!
Team Bensons
Exceptional
Exceptional. We've bought 3 beds at different times and delivery for all has been smooth and hassle free. Arrived in the time slot, called 30 minutes before arrival, sorted everything as planned in an efficient way. Best company I've dealt with in a while. Thank you. Quality and price is very good.
25 November 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We’re absolutely thrilled to hear you’ve had exceptional experiences with us time and time again! Smooth, hassle-free deliveries and efficient service are exactly what we strive for, so your kind words mean the world to us. Thank you for trusting us with your purchases and for highlighting our quality and value – it’s wonderful to know we’re your go-to company! 💜
Thank you for your positive review Richard – Lauryn at Customer Care
I have been to the fosse park store…
I have been to the fosse park store recently and was helped by Karen. Karen made the whole experience extremely easy and stress free
19 November 2025
Reply from Bensons For Beds - Leicester
We’re so pleased to hear Karen made your visit stress-free and easy! That’s exactly the experience we aim to provide, and your feedback means a lot. 💜
Thank you for your positive review – Lauryn at Customer Care
Both delivery men were very polite and…
Both delivery men were very polite and friendly
13 November 2025
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for sharing your experience! We’re thrilled to hear that both delivery team members were polite and friendly.💜 Thank you for your positive review – Lauryn at Customer Care.
Donna was excellent in helping us…
Donna was excellent in helping us decide on our mattress and new bed. She was very knowledgable and was able to provide great advise in choosing the right mattress for us.
6 November 2025
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to share your feedback. We're happy to hear that our team member's expertise was helpful in selecting your new bed and mattress. Thank you for your positive review – Lauryn at Customer Care
Donna was amazing!!
Our experience with Donna at Leicester was nothing short of fantastic - super knowledgable and warm mannerisms. We bought the whole package in the end from her, bed, mattress and all the pillows and duvets to match. Would highly recommend her! Thanks Donna
5 November 2025
Reply from Bensons For Beds - Leicester
We’re thrilled to hear your experience with Donna at our Leicester store was fantastic. It’s wonderful that her knowledge and friendly approach made the process so easy, and that you found everything you needed in one visit. Your recommendation means so much to us!
Thank you for your positive review 💜
Lauryn at Customer Car
Great Customer Service
Great Customer Service,
Super helpful & very diligent.
Benson Beds at Fosse Park Leicester
3 November 2025
Reply from Bensons For Beds - Leicester
Thank you for sharing your experience! We’re thrilled to hear that our team delivered great customer service and went the extra mile to be helpful and diligent. Your feedback means a lot to us and motivates us to keep providing the best care possible.
Thank you for your positive review Matthew – Lauryn at Customer Care 💜
Glad I went to Bensons
Dom the salesperson was very helpful and profesdional
30 October 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We're happy to hear that you found our salesperson helpful and professional. Thank you for your positive feedback; we appreciate it.
Megan at Customer Care
Karen was fabulous
Karen was fabulous, listened to what we wanted. Took note of our different sleeping patterns and was very patient !
1 November 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that the service met your needs! It's great to know that our team member listened and was patient with your requirements. We truly appreciate your feedback.
Megan at Customer Care
Absolutely wonderful they were so…
Absolutely wonderful they were so helpful in guiding me through the products. I was there for a long time and they were so patient and paid so much attention to my needs
27 October 2025
Reply from Bensons For Beds - Leicester
We appreciate you sharing your experience! We're happy to hear that our team was helpful and patient in guiding you through our products and attentive to your needs. Thank you for your feedback,
Megan at Customer Care
Helpfull and warm ambiance
Warm greeting, plenty of info and details, a pleasure doing business there.
22 October 2025
Reply from Bensons For Beds - Leicester
We're glad you enjoyed your experience and found our team helpful! Thank you for your positive feedback; it means a lot to us.
Looking forward to welcoming you back soon,
Megan at Customer Care
A very helpful and friendly service .
22 October 2025
Reply from Bensons For Beds - Leicester
We appreciate you sharing your experience! We are so happy to hear that you found our service helpful and friendly.
Take care,
Megan at Customer Care
The sales person was very helpful
The sales person was very helpful, knowledgable and friendly.
23 October 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that the salesperson was helpful, knowledgeable, and friendly. Thank you for your positive feedback,
Megan at Customer Care
Karen and Donna were excellent …
Karen and Donna were excellent …. Very clear with advice and payment options a pleasure to deal with
16 October 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that you had such a positive experience! It's great to know the advice and payment options were clearly explained. Come back and visit us anytime!
Megan at Customer Care
Fosse Park Leicester Store
Karen in store was super helpful and genuine. Gave us some great advice. Not pushy in selling Great selection of products and fast delivery which we really needed.
14 October 2025
Reply from Bensons For Beds - Leicester
We appreciate you sharing your experience. We're happy to hear that our team member was helpful and genuine, gave great advice, and wasn't pushy. We're also glad you received fast delivery.
Looking forward to seeing you again!
Megan at Customer Care
Quick and Efficient Service: Karen the lady who served us was very…
Karen the lady who served us was very helpful and explained all the various options regarding choice of beds to us clearly. She had very good product knowledge which helped us tremendously. We were keen for our previous bed to be taken away and disposed of properly in an environmentally safe way. In fact this was one of the main reasons for going to Bensons Beds rather than other retailers.
If the delivery is as efficient as the purchase we will be very pleased.
Thank you for your help.
Ann Kearns
11 October 2025
Reply from Bensons For Beds - Leicester
Thanks so much for the lovely feedback, Ann! Karen’s knowledge really shines through, and we’re thrilled you felt well-informed and supported. We’re also glad the eco-friendly disposal made a difference! We’ll make sure the delivery matches the same level of care and efficiency. Enjoy your new bed! Megan at Customer Care🛏️🌿
Excellent service from the staff in…
Excellent service from the staff in store with friendly smiles. Very helpful with full knowledge of the products we purchased.
Good discount deals on the products.
Explained quite clearly the procedures of finance and deliveries.
6 October 2025
Reply from Bensons For Beds - Leicester
Thank you for your wonderful feedback! We’re delighted our friendly and knowledgeable team made your experience smooth and clear, from discounts to finance and delivery.
Best Wishes,
Megan
Bensons for Beds Customer Care
Best Bedshop In Leicester
The lady in Benson For Beds went above and beyond to make sure my Mum got the right bed and the right mattress.Her name was Gil and she was at the Fosse Park shop Leicester she was absolutely fantastic and knew what she was talking about.She assisted me with the right price for my Mums bed.
29 September 2025
Reply from Bensons For Beds - Leicester
Thank you so much for sharing your experience Sharon!
We’re delighted to hear that Gil at our Fosse Park Leicester store went above and beyond to help you and your mum find the perfect bed and mattress. We’ll be sure to pass on your kind words to her—she’ll be thrilled to hear this!
Take care,
Megan at Customer Care
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