Great sales experience in the Birstall showroom with a brilliant lady who didn't overwhelm with information, was super efficient and deserves a salesperson of the year medal quite frankly! A delight... See more
Location
Switch locationUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
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We were made to feel welcome in the shop and the assistant, Sonya, was very friendly, professional and explained everything to us. We were also asked if we would like to try the analysis of our sleep... See more
Company replied
All staff from sales person to delivery men couldnt have been more helpful. We were more than pleased with the service and extremely happy with our bed frame and mattress!
Company replied
Our initial in store experience was great, we were browsing and were welcomed by Sonya at the Leeds Birstsall store. She listened to what we wanted, directed us and offered us the mattress simulator... See more
Company replied
Company details
About Bensons For Beds - Leeds673
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, United Kingdom
- 1924422381
4.8
Excellent
515 reviews
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Great service from start to finish & we…
Great service from start to finish & we are very happy with the end products.
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
AVOID AT ALL COST
AVOID AT ALL COST! Worse company and customer service ever dealt with. They will scam you and lie. They don’t care about you just take your money! I got a damaged, torn with holes, stains and marks all over my mattress and all they offered was a £80 refund or spend £2,000 more for new one to be sent! When I already paid for new one!! So many better companies and better value ones that offer exact same products without the scam! They should not be allowed to trade still! They have cheek to blame delivery company . Just passed blame when the mattress was in sealed packaging and all the damage was under protective packaging!!
20 July 2026
Unprompted review
Reply from Bensons For Beds - Leeds673
Thank you for sharing your feedback. We are truly sorry to hear about the extremely disappointing experience you've had with your recent mattress delivery, including the damage and your subsequent interactions with our customer service team. Please respond back to our request for your order details so we can discuss getting this resolved with you.
Thank you
Great sales experience in the Birstall…
Great sales experience in the Birstall showroom with a brilliant lady who didn't overwhelm with information, was super efficient and deserves a salesperson of the year medal quite frankly! A delight to work with and order from, nothing too much trouble.
24 July 2026
The delivery was on time and I was kept…
The delivery was on time and I was kept updated on arrival time. Very professional delivery men.
25 July 2026
Excellent product and service
All staff from sales person to delivery men couldnt have been more helpful.
We were more than pleased with the service and extremely happy with our bed frame and mattress!
20 July 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that all our staff, from the salesperson to the delivery team, were so helpful. It's wonderful that you were more than pleased with our service and extremely happy with your new bed frame and mattress!
Team Bensons
Professional and friendly
We were made to feel welcome in the shop and the assistant, Sonya, was very friendly, professional and explained everything to us. We were also asked if we would like to try the analysis of our sleeping to assist in deciding the best mattress for us.
5 July 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear you felt welcome and that our team member was friendly, professional, and explained everything clearly. It's wonderful that the sleeping analysis was offered to help you choose the best mattress. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Leeds673
We are so pleased to hear you found our quality great and our delivery drivers friendly. Thank you for your wonderful feedback!
Fantastic sales team highly informative…
Fantastic sales team highly informative to what suits my needs I can highly recommend
9 July 2026
Reply from Bensons For Beds - Leeds673
We're so pleased you found our sales team highly informative and that they were able to suit your needs. Thank you for your kind recommendation and feedback!
From start to finish from choosing…
From start to finish from choosing buying the young girl was exceptional in the knowledge of the mattress kind polite and very professional,the communication after sale and for delivery top notch ,day of delivery phone call to say when delivery would be ,the delivery guys were brilliant polite and went above and beyond.very happy 👍
11 July 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear about your exceptional experience, from choosing your mattress to the delivery. It's wonderful that our team was knowledgeable, polite, and professional throughout the entire process. We're especially glad the delivery team went above and beyond!
Reply from Bensons For Beds - Leeds673
We're so pleased you found our sales lady to be friendly and helpful. Thank you for sharing your positive experience with us!
Sonya was so helpful and friendly
Sonya was so helpful and friendly. She knew her stuff and found us the mattress that was perfect for us. She made the whole process very easy.
8 July 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that our team member was so helpful and friendly. It's wonderful that they knew their stuff and found the perfect mattress for you, making the whole process very easy.
Sonia was very helpful and informative…
Sonia was very helpful and informative and answered all the questions we needed to be answered.
She also printed out various options and optional services.
Altogether a pleasant experience.
8 July 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that our team member was very helpful and informative, answering all your questions and providing various options. It's wonderful that you had a pleasant experience.
The lady in the Birstall store was…
The lady in the Birstall store was friendly and helpful. The bed arrived promptly within a week of ordering.
28 June 2026
Reply from Bensons For Beds - Leeds673
We're so happy to hear you had such a positive experience with our team member in the Birstall store and that your bed arrived so quickly!
Team Bensons
Reply from Bensons For Beds - Leeds673
We're so pleased our team was polite, thoughtful, and respectful. Thank you for your feedback!
Team Bensons
Kelly was amazing
Kelly was amazing, she explained all the different options to me and I got to try the sleep machine.
I am absolutely in love with the mattress
22 June 2026
Reply from Bensons For Beds - Leeds673
Thank you for your kind words! We are delighted to hear that you had such a positive experience and are loving your new mattress. We appreciate your feedback!
Team Bensons
Fantastic service from start to finish
Fantastic service from start to finish, Craig in the showroom was so helpful and Chris and Kalvin who delivered were also lovely and courteous. I am so pleased with my purchases, the mattress is incredibly comfortable and the ottoman bed works perfectly and looks great!
21 June 2026
Reply from Bensons For Beds - Leeds673
We're so pleased you received fantastic service from start to finish. It's wonderful that you're happy with your purchases and that your mattress is comfortable.
Team Bensons
All aspects excellent
All aspects excellent. Staff courteous and helpful. Delivery on time with friendly delivery persons.
18 June 2026
Reply from Bensons For Beds - Leeds673
We're so pleased you found all aspects excellent, with courteous and helpful staff and friendly, on-time delivery. Thank you for your feedback!
Team Bensons
Great service in store and on delivery…
Great service in store and on delivery with Lee and Michael who were really considerate of my home.
14 June 2026
Reply from Bensons For Beds - Leeds673
We're delighted to hear our in-store and delivery service was great, and that our team was so considerate. Thank you!
Team Bensons
Sonya was amazing!!!
Sonya was amazing. Found me my dream bed and helped put everything in place. Super friendly, made me laugh and enjoy my experience in store. Highly recommend!
17 June 2026
Reply from Bensons For Beds - Leeds673
We're so pleased our team helped you find your dream bed and made your in-store experience enjoyable. We appreciate your kind recommendation!
Team Bensons
Excellent service from retail to delivery
Great in store advice, excellent delivery service, staff all excellent
13 June 2026
Reply from Bensons For Beds - Leeds673
We're so pleased you received excellent advice and service. Thank you!
Team Bensons
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