Very friendly and knowledgeable staff that allow you to wander around the shop trying as many beds as you like at your own leisure. All they do is ask you very quickly if you need any help or any furt... See more
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Paul was terrific in advising and guiding us through the great selection of beds. He was professional, helpful and great fun. The selection of beds was fantastic, and we had some great offers included... See more
Company replied
The showroom had a good section of beds. The sales person was knowledgeable and gave us good advice without feeling pressurised to buy. The delivery was on time and the men put the bed together fo... See more
Company replied
From the moment we entered shop the salesman (Dev)asked if we needed any help.myself and my daughter where only into have a look at ottoman beds and salesman was really helpful showing us all the diff... See more
Company replied
Company details
About Bensons For Beds - Kilmarnock655
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
7 Armour Street, KA1 3HT, Kilmarnock, Ayrshire, United Kingdom
- 1563524958
4.8
Excellent
247 reviews
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Fantastic customer service
Fantastic customer service from phone back to the in store sales team member Dev. He was so patient, helpful and kind. Now just awaiting delivery.
16 January 2026
Reply from Bensons For Beds - Kilmarnock655
We appreciate your feedback! We're happy to hear that you received fantastic customer service and that our sales team member was patient, helpful, and kind. We hope you enjoy your delivery!
The sales person was informative
The sales person was informative, knowledgable and not pushy.
Tried to give us a great deal.
5 January 2026
Reply from Bensons For Beds - Kilmarnock655
We appreciate you sharing your experience. We're happy to hear that our sales team was informative, knowledgeable, and not pushy while trying to give you a great deal.
Claire was very helpful but also gave…
Claire was very helpful but also gave us plenty of time and space to decide which bed we preferred.
14 January 2026
Reply from Bensons For Beds - Kilmarnock655
We're so happy to hear that you felt supported by our team while still having the space you needed to choose your bed! Thank you for your review.
The staff are amazing guys and very…
The staff are amazing guys and very helpful.
Thanks
14 January 2026
Reply from Bensons For Beds - Kilmarnock655
We’re delighted to hear our staff made such a positive impression and were so helpful during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
Will Shop again at Bensons
The staff were polite, friendly and very helpful. This is not my first time shopping at Bensons and will not be my last.
6 January 2026
Reply from Bensons For Beds - Kilmarnock655
We’re thrilled to hear our team provided such polite, friendly, and helpful service, and that you’ve chosen Bensons more than once. We truly appreciate your loyalty and look forward to welcoming you again in the future. Thank you for your positive review – Lauryn at Customer Care 💜
Came in today to look at beds but…
Came in today to look at beds but didn't expect to buy as it's my first time ever buying a "big boy" bed, but Paul seen I was lost and helped me straight away. Paul took me around the shop telling me what he thought was best fitted to my requirements and he nailed it, thanks very much Paul for making it easy for me, and all the best!
8 January 2026
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that you had such a positive experience in our store. It's great to know that our colleague was able to assist you with your first "big boy" bed purchase and made the process easy. We appreciate your kind words and wish you all the best! Thank you for your positive review – Lauryn at Customer Care 💜
Knowledgeable and helpful.
Knowledgeable and helpful. It's been a couple days and already sleeping so much better!
7 January 2026
Reply from Bensons For Beds - Kilmarnock655
Thank you for your feedback Mairi! We’re glad our team was knowledgeable and helpful. We look forward to assisting you again soon,
Megan at Customer Care
Darren was very helpful
Darren was very helpful. My daughter picked bed done all paperwork then she changed her mind
No problem for Darren and very helpful on phone with checking all the details
27 December 2025
Reply from Bensons For Beds - Kilmarnock655
We’re delighted to hear Darren went above and beyond to make the process smooth and stress-free, even when plans changed. Thank you for your positive review – Lauryn at Customer Care 💜
That the company is very helpful&has lots to choose grome
They were very helpful.well managed.chatty&smiling&could not do enough to help.&took the packaging away with them&wished me a merry Christmas&happy new year
24 December 2025
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that our team was helpful and accommodating. We appreciate your positive feedback regarding their service and holiday wishes. Thank you for your review - Lauryn at Customer Care
Fab, Easy, no pressure salesman
I went into the store with my daughter looking fir a new mattress for her bed, the salesman I spoke to couldn't be more helpful, he got my little girl to try out the mattresses they had in stock to take away, twice. He was patient and spoke to us without rushing. Once we had picked the mattress, he brought it to us, took my details and processed our order, all the while chatting to us and offered my daughter a sweet from the jar on the desk. He couldn't have been more helpful.
20 December 2025
Reply from Bensons For Beds - Kilmarnock655
It’s fantastic to know your experience was patient, friendly, and stress-free! Helping your daughter find the right mattress and adding those little touches makes us proud. 💜 Thank you for your positive review – Lauryn at Customer Care.
Reply from Bensons For Beds - Kilmarnock655
Hi John,
Thank you very much for your review. We really appreciate you kind words and were glad you you had a good experience in store.
Team Bensons - Keaton
First class customer service
First class customer service, no pressure to buy which is rare in sales and very welcomed. We weren’t sure which options to choose and salesman advised us on both choices. Salesman was knowledgeable and pleasant to deal with. Five stars for customer service, will definitely be back.
8 December 2025
Reply from Bensons For Beds - Kilmarnock655
We appreciate you sharing your experience. It's great to hear that our team member provided knowledgeable advice without pressure. We're glad that you found the customer service to be first class. We look forward to your return.
Thank you, Jess - Team Bensons
Reply from Bensons For Beds - Kilmarnock655
We appreciate you mentioning the ambiance and staff! It's great to know these enhanced your visit with us. Thank you for your review.
– Thank you, Jess- Team Bensons
Lovely bed and was delivered on time by…
Lovely bed and was delivered on time by two lovely guys that didn’t even complain that my lift was broke and they had to carry my double bed up the stairs, my bed is beautiful and very comfortable my only Complaint is that i have a winged headboard and I asked for 4 drawers in the base but I never realised that the two top drawers cannot open because the headboard wraps round the sides so it was a waste of money having them and nobody informed me of this when I was ordering in the shop ?
28 November 2025
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're glad you love your bed and appreciate the delivery team's effort. We regret the drawer issue with your winged headboard. We'll review our product information to prevent this issue for future customers. Thank you for your feedback.
Reply from Bensons For Beds - Kilmarnock655
We appreciate your positive feedback and are so glad you found our staff knowledgeable and helpful. Thank you!
The new manager was terrific and was…
The new manager was terrific and was great with me helping me anyway he could got amazing bed, mattress and headboard as im disabled and helped my pain in every way
30 September 2025
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that the manager was helpful and that you got a great bed, mattress, and headboard. We appreciate you sharing your positive experience,
Megan at Customer Care
Benson, not only for beds, but all over experience
Excellent company to deal with. Delivery arrived on time with phone call 30 minutes prior. From sales assistant to delivery guys, all very professional & wouldn't hesitate to recommend them!
19 September 2025
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that you had a positive experience! We appreciate your kind words regarding our team's professionalism and the on-time delivery. Thank you for recommending us! – Lauryn at Customer Care 💜
polite helpful and no pressure to buy…
polite helpful and no pressure to buy item.
delivered on time.
9 October 2025
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that our staff was helpful and polite and that you felt no pressure to buy. We're also glad your delivery was on time.
Thank you so much for choosing us,
Megan at Customer Care
Was finding it hard to pick a bed but…
Was finding it hard to pick a bed but the saleswoman Claire helped me with finding the perfect bed that went with my bedroom furniture and I was very pleased with the outcome
4 October 2025
Reply from Bensons For Beds - Kilmarnock655
Thank you for your kind feedback! We’re delighted Claire helped you find the perfect bed that matches your bedroom furniture. We hope you’re very happy with your purchase!
Best Wishes,
Megan
Bensons for Beds Customer Care
Great bargain on display wardrobe
Great bargain on display wardrobe
Quick delivery and fitted the next day
Looks great in our bedroom
Excellent value
29 August 2025
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that you consider the wardrobe a great bargain and that you are pleased with the quick delivery and appearance in your bedroom. We appreciate your feedback, Megan at Customer Care
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