Being able to try before you buy which is so important when buying a new mattress. Glad Bensons shop is still around - hate buying on line without trying it.
Company replied
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Being able to try before you buy which is so important when buying a new mattress. Glad Bensons shop is still around - hate buying on line without trying it.
Company replied
Have never been in a bed shop and expected it to be a painful experience being pestered by sales types. Instead we had store manager Susan who helped us work out what we wanted and let us make an in... See more
The selection of the beds we chose was great but when they first arrived the delivery people were one in particular was off hand rude and I do not want this man back in my house. we were sent the wron... See more
Turned up at the Kendal store and got sorted with two beds in under half an hour. Amazing. Very well looked after by Tina who was fab, knowledgeable and super efficient. Really listened to what we nee... See more
Company replied
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Unit 1 Stockbeck Mill, Longpool, LA9 6HP, Kendal, Cumbria, United Kingdom
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Popped into the Kendal store and was greeted by Tina. Smashing lady, really helpful, not overbearing and made us feel under no pressure to make a decision or to purchase there and then. We worked out a good package of products we needed and made a saving in the sale as well. Very happy and would recommend Benson for Beds Kendal branch.

Reply from Bensons For Beds - Kendal459
I was dealt with efficiently and effortlessly.
The young lady was polite and confident in her ability.
Staff attentive to our needs, delivery on time, good people at all levels made dealing with them easy, even to paying!
Sue was very knowledgeable and helped me through the process of deciding on the right beds and furniture to match.
The staff were helpful, polite, friendly and knowledgeable. I felt that they valued me as a customer and as a result provided exceptional customer service.
From purchase to delivery everyone helpful and efficient.
The ladies in the store were very knowledgeable and helpful. A pleasant experience.
The whole experience was good at Benson's Kendal. I have forgotten the names of the 2 assistants there but the young girl who mainly attended to me was cheerful, informative and extremely helpful in finding the right mattress and accessories at a price affordable for me. She was being overseen by an older lady and together they provided a great service. I felt like Goldilocks finding the perfect mattress for me. A happy shopping experience throughout.
Fabulous service from fabulous people. Everything went smoothly and the people involved were friendly and helpful.
Lack of communication between shop and operations meant that despite requesting delivery by small van because of narrow gates the company had to delay delivery yet again. Detailed instructions never passed on to poor old delivery men so i had to go out and find them 1 mile away. The customer doesn't matter!
Test bed provided to enable the correct choice of mattress. Good choice of beds, mattresses, headboards, duvets, pillows held in the store. Susan very helpful. Bed due to be delivered 8/3/23.
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