The staff are extremely helpful and very efficient. I went in they talked me through the size choices I had, went through all the measurements and totally sorted me out, with patience and great knowle... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have never been in a bed shop and expected it to be a painful experience being pestered by sales types. Instead we had store manager Susan who helped us work out what we wanted and let us make an in... See more
Turned up at the Kendal store and got sorted with two beds in under half an hour. Amazing. Very well looked after by Tina who was fab, knowledgeable and super efficient. Really listened to what we nee... See more
Company replied
As soon as we arrived and asked Michael for advice he took us (4 people ) through the grading of mattresses and explained the different types of bed bases. then he got each of us the try the tes... See more
Company replied
Company details
About Bensons For Beds - Kendal459
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Stockbeck Mill, Longpool, LA9 6HP, Kendal, Cumbria, United Kingdom
- 1539731871
4.9
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience shopping with…
Fantastic experience shopping with Benson Beds Kendal
15 September 2026
Reply from Bensons For Beds - Kendal459
We're delighted you had such a fantastic shopping experience with us! We appreciate your kind words.
Team Bensons
Sue was very experienced and very…
Sue was very experienced and very helpful. She knew her products and was very friendly. Benson in Kendal are very lucky to have such a lovely employee. Thank you Sue !
5 September 2026
Outstanding Service!
Exceptional service from start to finish! From helpful, knowledgeable advice to smooth delivery and perfect mattresses. The team were polite, patient, and genuinely cared. Absolutely brilliant experience — highly recommended! Thank you so much!
7 August 2026
Unprompted review
Reply from Bensons For Beds - Kendal459
We're so pleased to hear you had such an absolutely brilliant experience from start to finish! It's wonderful that our team provided helpful, knowledgeable advice, and that your delivery was smooth with perfect mattresses. We truly appreciate your kind words.
Team Bensons
Reply from Bensons For Beds - Kendal459
We're so pleased to hear you experienced helpful service from our salesperson and efficient delivery. Thank you for sharing your positive feedback with us!
Thank you for your positive review - Lauryn at Customer Care
Good discussion on options we were…
Good discussion on options we were interested in, ordering process quick and efficient, helpful info mattress could be changed or money back. Delivery crew Stew and Lee worked very quickly to remove old mattress and replace with new, excellent job.
6 August 2026
Reply from Bensons For Beds - Kendal459
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our ordering process and delivery team. Our team works hard to provide excellent customer service and we're glad we could meet your expectations. Thank you for choosing our business!
Service and help given
17 July 2026
Reply from Bensons For Beds - Kendal459
We're so pleased to hear you received such great service and help! Your feedback is truly appreciated, and we're glad we could assist you.
Thank you for your positive review - Lauryn at Customer Care
Very good welcome and very good service…
Very good welcome and very good service and advice.
17 July 2026
Reply from Bensons For Beds - Kendal459
We're so pleased you received a very good welcome and found our service and advice excellent. Thank you for your kind words!
Thank you for your positive review - Lauryn at Customer Care
From start to finish all the people we…
From start to finish all the people we dealt with were curtious knowledgeable and made you feel special, superb
16 July 2026
Unprompted review
Reply from Bensons For Beds - Kendal459
We're so pleased to hear that everyone you dealt with was courteous and knowledgeable, and made you feel special. Thank you for your superb feedback!
Team Bensons
The assistant in the kendal branch was…
The assistant in the kendal branch was very helpful, made purchasing the bed a very slick and satisfying process, she ensured that the delivery day suited our needs precisely.
On delivery the communication was excellent. We were able to track the delivery online, the delivery staff called about an hour ahead. When they arrived the were very polite and pleasant and respectful with our new bed and divan. Steve and Michael i think they were called.
A very satisfactory excellent round.
17 July 2026
Reply from Bensons For Beds - Kendal459
We're so pleased to hear about your excellent experience with us! It's wonderful that our Kendal team provided such helpful assistance, making your purchase a slick and satisfying process. We're also glad the delivery communication was excellent and that our delivery team, Steve and Michael, were polite and respectful.
A good night's sleep
From the start with the sales by Michael at the Kendal branch to the young men who delivered the bed to the comfortable result.All excellent
5 July 2026
Reply from Bensons For Beds - Kendal459
We're so pleased to hear that your experience, from the sales assistance to the delivery and the comfortable result, was excellent. It's wonderful to receive such positive feedback!
Reply from Bensons For Beds - Kendal459
We're so pleased you found our product, customer service, and delivery to be excellent. Thank you for your kind words!
Really helpful people
3 July 2026
Reply from Bensons For Beds - Kendal459
Thanks for your great feedback
Team Bensons
Bensons - a great experience all round
The instore experience with Sue in Kendal has always been exceptional, but the delivery guys were great too. Quick, efficient and courteous
2 July 2026
Unprompted review
Reply from Bensons For Beds - Kendal459
We're so pleased to hear your in-store experience was exceptional and that our delivery team was quick, efficient, and courteous. Thank you for your kind feedback!
Team Bensons
Great to see the beds in a show room.
Great to see the beds in a show room.
Helpful staff, great communication regarding the delivery.
Just a wonderful experience from buying to delivery to sleeping on our new bed.
28 June 2026
Reply from Bensons For Beds - Kendal459
We're so pleased you enjoyed seeing the beds in our showroom and found our staff helpful. It's wonderful to hear you had such a positive experience from purchase to delivery and are enjoying your new bed!
Team Bensons
Everything from order to delivery was…
Everything from order to delivery was first class. Kept updated at every stage, delivery team was great, assembled and tidied away after and service with a smile.
28 June 2026
Unprompted review
Reply from Bensons For Beds - Kendal459
We are so pleased your experience from order to delivery was first-class. We appreciate your kind words about our delivery team and service!
Team Bensons
Sue was very helpful and keen to help
Sue was very helpful and keen to help. The advice given was very good and she wasn’t pushy to upsell to more expensive matresses.
23 June 2026
Reply from Bensons For Beds - Kendal459
We're so pleased our team member was helpful and provided great advice without being pushy. Thank you for your kind words!
Team Bensons
From the store to the delivery all went…
From the store to the delivery all went very smoothly and the mattress is wonderful.
7 June 2026
Reply from Bensons For Beds - Kendal459
We're so pleased everything went smoothly and you love your wonderful mattress! Thank you for your feedback.
Team Bensons
Brilliant service
What a great shop in Kendal, Cumbria. Our sales assistant was Sue. She was brilliant. Talked us through everything and made buying a bed easy. Fabulous customer service, couldn't of asked for any better. Thankyou Sue.
6 June 2026
Reply from Bensons For Beds - Kendal459
We're so pleased our team member provided such brilliant assistance, making your bed purchase easy. We truly appreciate your kind words about our customer service!
Team Bensons
Highly recommended
The staff both in the shop and on the delivery were very helpful. Being able to test the mattress in the shop was very useful.The removal of the old bed was something we felt was essential. We are very pleased with the bed and how it looks. Really comfortable and having great nights sleep.
7 June 2026
Reply from Bensons For Beds - Kendal459
We are so pleased to hear about your excellent experience! It's wonderful that our team was helpful and that you are enjoying comfortable, great nights of sleep. Thank you for your positive feedback!
Team Bensons
Michael was very helpful
We popped into Kendall store and were greeted with a very nice young man called Michael, he new everything about the beds and mattresses he was a good salesman 🤣 we look forward to receiving our new bed thank you
6 June 2026
Reply from Bensons For Beds - Kendal459
We're so pleased our team provided such knowledgeable and helpful service. We're glad you had a great experience and look forward to your new bed!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.