Staff were excellent, they were very helpful, patient and they listened. They stuck to their word, delivery was stress free with plenty of notice so I could get organised. Would recommend
Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we wou... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
Company replied
Bought a mattress from Grimsby, Benson for beds, Lee was a great salesman to deal with not pushy and gave me the information I needed to make the choice for the bed frame it was going on.
Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
238 reviews
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Professional service
Went to the Grimsby store just to have a look for a new bed, we were greeted by one of the salesmen team, later to find out his name was Adrian.
Ha asked what we was looking for, we said a double bed.
He offered us a try on a simulator type bed where he could adjust for firmness of the mattress. My wife tried it and we decided on a firm mattress.
Adrian was very knowledgeable and explained all the different bed types and left us to browse.
We chose a bed but said that we were going to try other stores before the final commitment, he quoted us for the bed that we chose and we said that we would come back Saturday if we hadn’t got sorted elsewhere.
We didn’t get sorted anywhere else and went back on the Saturday as promised.
Again we were dealt with by Adrian, who again was very friendly and went through the sale with us.
We got the bed delivered in around 3 weeks and again the delivery guys were friendly and respectful of our home.
All in all a very pleasant and professional service from start to finish.
Keep up the good work Bensons 👍
16 May 2026
Reply from Bensons For Beds - Grimsby694
We are delighted to hear about your positive experience with us, from your initial visit to the delivery of your new bed. It is wonderful to know that our team provided such knowledgeable and friendly service throughout your journey. We truly appreciate you sharing your kind words.
Team Bensons
Bed shopping!
We went bed shopping, went to multiple stores, but saw more of what we wanted in Bensons. Adrian in the Grimsby store was very helpful and knowledgable without being pushy. We got lots of useful information and a quote to take away with us so we could make an informed decision. With that in mind we decided to go back the next day to make our purchases and it all went very smoothly.
2 June 2026
Reply from Bensons For Beds - Grimsby694
We are delighted to hear about your positive bed shopping experience with us. It's wonderful that our team provided helpful, knowledgeable, and non-pressured assistance, allowing you to make an informed decision. We appreciate you choosing us for your purchase.
Team Bensons
Reply from Bensons For Beds - Grimsby694
We're glad our team was helpful and delivery was quick. Thank you for your feedback!
Team Bensons
Very efficient servise very friendly…
Very efficient servise very friendly unpacked everything assembled everything took all rubbish away when finished couldnt fault anything19
19 May 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
We're so pleased to hear about your efficient service! It's wonderful that everything was unpacked, assembled, and all rubbish removed.
Team Bensons - Jess
Lovely sales guy took time to help and…
Lovely sales guy took time to help and advise making our choice easier
Thank you for not being pushy
17 May 2026
Reply from Bensons For Beds - Grimsby694
We're so pleased our team helped you find the perfect choice with no pressure. Thank you for your wonderful feedback! ✨
Team Bensons
Lee was great and really helpful at…
Lee was great and really helpful at guiding us to choose our new mattress
6 May 2026
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our guidance was helpful in choosing your new mattress; we appreciate your positive feedback and thank you!
Team Bensons
Assistant manager Lee at Grimsby store…
Assistant manager Lee at Grimsby store was very rude. I went in with my husband and two children and overhead Lee say to
His colleagues that ‘if you bring your children to a bed shop on a Sunday you’re a terrible parent’ and later ‘kids should be kept on a lead’
Awful experience, would never go again
19 April 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
We're very sorry to hear about the negative experience you had in our store. We take your comments seriously and will address this internally to ensure it doesn't happen again. Thank you for your feedback.
Team Bensons
Megan the employee helped me decide…
Megan the employee helped me decide what was best with the budget I had and walked me round the showroom telling me the pros and cons of each bed and also just her over all attitude was amazing she made you actually feel like you wasn't annoying her or that she'd rather be else where.
27 April 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for sharing this! 😊 We’re thrilled Megan made such a positive difference—taking the time to explain the pros and cons, working within your budget, and making you feel genuinely valued. She’ll be delighted to hear this lovely feedback! 🌟
Reply from Bensons For Beds - Grimsby694
Thanks for the lovely feedback! Helping our customers is what we do best ⭐
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Fantastic experience
Let me just start by stating that my wife always walks away when salesman are pushy. Today we saw Lee in the Grimsby branch. He was the opposite of pushy but was very knowledgeable and spent a lot of time with us. It was a fantastic experience with Lee guiding us through our choice, with lots of laughing along the way. A real credit to Bensons.
23 April 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for sharing such a lovely experience! We’re delighted to hear Lee at our Grimsby branch provided knowledgeable, relaxed guidance without any pressure—and even made it fun along the way. He’s a real credit to the team and will be thrilled to read this,
Megan | Customer Care Specialist
friendly knowing what they are selling…
friendly knowing what they are selling making u feel comfortable
25 March 2026
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our team made you feel comfortable with their knowledge.
Thank you for your positive review – Lauryn at Customer Care 💜
The delivery time was well within the…
The delivery time was well within the estimate given, and the 2 delivery lads were very polite and helpful and made an excellent set up of the beds we had ordered. No complaints from us at all.😁😁
15 April 2026
Reply from Bensons For Beds - Grimsby694
Much appreciated! Polite, helpful delivery and a smooth setup is exactly what we aim for 👏
Wishing you all the best until next time,
Megan | Customer Care Specialist
The friendliest staff I must say
The friendliest staff I must say , nothing was too much trouble. It helped to make my decision easier
Thanks to Danielle for dealing with me. And too Lee for keeping my wife chatting 👍🏻
8 April 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words! We’re thrilled to hear our team made your experience such a positive one. Danielle will really appreciate the mention, and Lee will be delighted to know he helped make the visit enjoyable too 👍🏻 Thanks again for choosing us,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Grimsby694
Gemma Vickerman,
We're so happy our staff was helpful and informative, but not pushy. We appreciate your positive feedback very much!
Team Bensons - Jessica
Reply from Bensons For Beds - Grimsby694
Thank you for your feedback! We’re really pleased to hear everything was great 😊
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist
Delivery was on time and the driver and…
Delivery was on time and the driver and assistant were really good.
29 March 2026
Reply from Bensons For Beds - Grimsby694
Thank you! 😊 We’re pleased to hear the delivery was on time and that the driver and assistant did a great job. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Grimsby694
Thank you for your review! We’re so glad to hear Adrian was extremely helpful and knowledgeable. We’ll be sure to pass your kind words on,
Megan | Customer Care Specialist💜
Lee made the whole experience great
Lee made the whole experience great, very relaxed not pushy, explained everything that was relevant and avoided what wasn’t.
Overall very pleased with purchases although still awaiting delivery as we needed more time to get room ready. But this was not a problem, Lee made it all seem so easy. Refreshing.
22 March 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for the lovely feedback! We’re so pleased Lee made the whole experience relaxed and easy, with no pressure at all. Glad everything was arranged to suit your timing — we’ll have your delivery ready when you are.
Thanks again for your support—it means a lot,
Megan at Customer Care🛏️✨
Adrian who served us was extremely…
Adrian who served us was extremely helpful and knowledgeable. He didn't hesitate to unfold sofa beds to show ease of using. Would certainly go back
21 March 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thanks for the lovely review Mr Beaumont! So glad Adrian went the extra mile — sofa beds and all! His knowledge and helpfulness really shine. We’d love to welcome you back,
Megan at Customer Care🌟
Excellent service
Excellent service, our advisor really helped us find what we were looking for within our budget
18 March 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for giving us 5 stars! We’re delighted to hear you received excellent service and that your advisor helped you find exactly what you needed within your budget. We really appreciate you sharing your experience with us,
Megan at Customer Care! 😊🛏️
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