The salesperson Lee was exceptional, he put up with all our questions and tour of just about every bed in the shop! He was friendly and knowledgeable and helped us decide (after about an hour!) on th... See more
Company replied
Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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Lee in Grimsby was extremely knowledgeable, patient and helpful. Lovely customer service, an excellent range of beds and accessories to choose from and all options and extras explained. Our second u... See more
Company replied
Great range of beds, Great prices, Excellent support from staff, and all are very friendly and all generate the great atmosphere to buy a new bed with no pressures!! Well done Benson Beds 🛏️😁
Company replied
Delivery driver and mate were polite, on time, shame they damaged my newly wallpapered wall and didn't bother to tell me, just placed the bed Infront of it to disguise, bed not placed in centre of r... See more
Company replied
Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
255 reviews
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Great service from Adrian.
31 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery driver and mate were polite
Delivery driver and mate were polite, on time, shame they damaged my newly wallpapered wall and didn't bother to tell me, just placed the bed Infront of it to disguise, bed not placed in centre of room,
25 October 2026
Reply from Bensons For Beds - Grimsby694
We are very sorry to learn that your newly wallpapered wall was damaged during the installation and that this was not brought to your attention at the time. We have contacted you today to get this resolved.
Thank you for allowing us to put this right,
Megan | Customer Care Specialist
No 1 Benson Beds 👍
Great range of beds, Great prices, Excellent support from staff, and all are very friendly and all generate the great atmosphere to buy a new bed with no pressures!! Well done Benson Beds 🛏️😁
21 October 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your fantastic feedback! We are absolutely delighted to hear that you enjoyed our wide selection and great pricing, as well as the warm, pressure-free environment created by our team. Providing a welcoming and helpful atmosphere is very important to us, and your kind words mean the world. We hope you thoroughly enjoy your new bed!
Team Bensons
The young lady who served me was very…
The young lady who served me was very polite and helpful.
17 October 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We're thrilled to hear that our team member provided you with polite and helpful service. We strive to create a positive experience for all our customers. We look forward to serving you again soon!
Great place to buy your bed!
The salesperson Lee was exceptional, he put up with all our questions and tour of just about every bed in the shop! He was friendly and knowledgeable and helped us decide (after about an hour!) on the perfect mattress for us and some new pillows. No pushy sales just friendly info.
Loving the mattress and would not hesitate to recommend Bensons. Apologies for the lateness of the review.
30 July 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your wonderful review! We're thrilled to hear that Lee provided you with exceptional service and helped you find the perfect mattress and pillows. Your satisfaction means the world to us, and we appreciate your recommendation. Enjoy your new mattress!
Lee gave excellent customer service.
11 October 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We're thrilled to hear that Lee provided you with excellent customer service. Our team works hard to ensure a great experience for our customers, and your feedback motivates us to keep up the good work. We look forward to serving you again soon!
Bensons Grimsby was excellent
Lee in Grimsby was extremely knowledgeable, patient and helpful. Lovely customer service, an excellent range of beds and accessories to choose from and all options and extras explained. Our second use of Bensons and it was as easy and pleasant as the first time. Delivery date choices were excellent without a long wait.
5 October 2026
Reply from Bensons For Beds - Grimsby694
Hello Sue,
Thanks so much for your wonderful review! 😊 We're delighted to hear that Lee in Grimsby made your experience so enjoyable with his knowledge, patience and helpful advice. It's great to know you found the choice of beds and accessories impressive, and that all the options were clearly explained. We're especially pleased that your second visit was just as easy and pleasant as your first. Enjoy your new bed, and we look forward to welcoming you back again in the future,
Megan | Customer Care Specialist 🛏️
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words Sabina! We are thrilled to hear that you had an excellent experience with our service. Our team works hard to provide the best for our customers, and your feedback motivates us to keep it up. We look forward to seeing you again soon,
Megan | Customer Care Specialist
Polite and friendly staff
Polite and friendly staff, overall a good experience of buying a mattress
3 October 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We're thrilled to hear that you had a good experience with our staff and your mattress purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Excellent service have used before and…
Excellent service have used before and I will again.
1 October 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. Your loyalty means a lot, and we can't wait to serve you again soon!
Outstanding customer service received…
Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman i understand that i need to invest into something that will last. This was second time I have bought mattress from this company and I know that I will be returning. Gentleman that work there have outstanding customer skills. The whole process been pleasure.
21 September 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words! We are so happy to hear that you had a great experience with our customer service at our Grimsby store. Our knowledgeable and polite employees strive to provide top-notch service to all our customers. We truly value your loyalty and look forward to serving you again in the future. Thank you for choosing us for your mattress needs!
A great experience
Walking into the shop,very welcoming the assistant Adrian was very knowledgeable & professional did not feel rushed with no pressure in buying anything
11 September 2026
Reply from Bensons For Beds - Grimsby694
Thank you for the wonderful review! At our shop, we strive to create a welcoming and pressure-free environment for our customers. Adrian is a valuable member of our team and we're glad you appreciated his knowledge and professionalism. We look forward to seeing you again soon!
Salesman was amazing very friendly and…
Salesman was amazing very friendly and helpful wasn't pushy helped advice us then processed our order excellent customer care service from him well done
Kepted recieving email updates on the progress of our order
Delivery day got a call from team 30 mins before to say on way to us they was a great team very friendly set up bed removed all packaging. Fast and efficient service well done lads keep up your great standard 👍 Overall a perfect service all along the board couldn't fault any of the team along the process from start to finish a job well done would definitely recommend to anyone
2 September 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
We're absolutely delighted to hear that you received such outstanding service from start to finish! It's wonderful to know our sales colleague was friendly, helpful, and provided expert advice without any pressure, making your purchase an easy and enjoyable experience. We're also pleased that the regular email updates, courtesy call before delivery, and the professionalism of our delivery team all helped to make the process seamless. Thank you for your fantastic recommendation and for recognising the efforts of everyone involved.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Good quality goods
30 August 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your positive feedback! We're thrilled to hear that you are satisfied with the quality of our products. We strive to provide the best for our customers and your support means a lot to us. We look forward to serving you again soon!
Lee was very helpful
Lee was very helpful , without being pushy, found us the perfect mattress at a great price, we will definitely use Bensons again
27 August 2026
Reply from Bensons For Beds - Grimsby694
We're so pleased to hear that our team member was very helpful in finding you the perfect mattress without being pushy. It's wonderful that you found a great price and plan to use us again!
Team Bensons
Bought a mattress from Grimsby
Bought a mattress from Grimsby, Benson for beds, Lee was a great salesman to deal with not pushy and gave me the information I needed to make the choice for the bed frame it was going on.
22 August 2026
Reply from Bensons For Beds - Grimsby694
We're so pleased to hear about your positive experience! It's wonderful that our team member provided you with all the information you needed to make the perfect choice for your bed frame without being pushy. We truly appreciate your feedback.
Team Bensons
Service at Benson Beds, Grimsby
Staff were excellent, they were very helpful, patient and they listened. They stuck to their word, delivery was stress free with plenty of notice so I could get organised.
Would recommend
19 August 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your fantastic feedback! 😊 We're delighted to hear that our team was helpful, patient, and took the time to listen to your needs. It's wonderful to know that we delivered on our promises and that the delivery process was stress-free, with plenty of notice to help you plan ahead.
We really appreciate your recommendation and your kind words about the service you received,
Megan | Customer Care Specialist
I was well informed by the salesman and…
I was well informed by the salesman and this helped ne in my mattress choice
10 August 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Hello Leigh,
Thank you for your lovely review! 😊 We're delighted to hear that our salesperson provided you with clear and helpful information, making it easier for you to choose the right mattress. We believe informed customers make the best decisions, so it's wonderful to know you felt supported throughout the process. Thank you for choosingus, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist
Helpful Adrian
Employer, Adrian greeted us with a smile and went out of his way to help us while we were at the store. Nothing was too much trouble! We tried lots of different mattresses as wanted the right one. We ended up purchasing a full bed with headboard and blanket box too. Thank you Adrian!
We hope the bed is amazing when it arrives.
11 August 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words and for choosing us for your mattress and bed needs! We're glad Adrian was able to provide exceptional service and help you find the perfect bed. We can't wait for you to experience the comfort and quality of your new purchase. Thank you again!
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