The staff were incredibly helpful with keeping us informed on how to try out mattresses and what to look for, they worked well within our budget and didn’t at any point feel pushy towards pricier beds... See more
Company replied
Location
Switch locationUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Cathy was very helpful and was able to print out a quotation for me at the time I visited. I was then able to phone the local Bensons the next day to confirm the order and add something. I chose Benso... See more
Company replied
Really good service buying my new bed. I was helped by Alan, who was really helpful. The delivery man John was excellent. He was very helpful and polite.
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... See more
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Company details
About Bensons For Beds - Gloucester370
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, United Kingdom
- 1452308821
4.7
Excellent
403 reviews
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Reply from Bensons For Beds - Gloucester370
Thank you for your 5 start review on behalf of the Gloucester Team
Quality bed and service
The communication for delivery and the assembly exceeded my expectations and couldn’t have run more smoothly. I wouldn’t hesitate to recommend Bensons the instore service, delivery and assembly was first rate and second to non.
26 August 2026
Unprompted review
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear that the communication for delivery and the assembly exceeded your expectations and ran smoothly. It's wonderful that you wouldn't hesitate to recommend us, and that our in-store service, delivery, and assembly were first-rate.
Team Bensons
Thats what i call Excellent service.
From my first visit to the Gloucester store and the follow updates i could not be more impressed.
Thankyou
21 August 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear how impressed you were with your visit to our Gloucester store and the subsequent updates. Thank you for your wonderful feedback!
Team Bensons
When we chose what turned out to be not…
When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses in the future
27 August 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear that our team was really helpful in arranging an exchange when your initial mattress wasn't quite right. It's wonderful to know you were impressed with the service and that you'll consider us for your future mattress needs!
Team Bensons
The two Lemons 🍋 a great delivery in team of bed builders
Fantastic service
Great delivery team
Now sleeping like a baby
24 August 2026
Unprompted review
Reply from Bensons For Beds - Gloucester370
Thank you so much for your kind words! We are thrilled to hear that our service and delivery team exceeded your expectations. Our goal is always to ensure our customers sleep like a baby. Thank you for choosing us,
Megan | Customer Care Specialist
Salesperson was very helpful
23 August 2026
Reply from Bensons For Beds - Gloucester370
We are thrilled to hear that our sales team in Gloucester provided helpful service! We take pride in providing exceptional customer experiences. Thank you for choosing us!
Bensons For Beds are brilliant.
Bensons For Beds are brilliant.
The staff members are really helpful.
The delivery service is really good.
Would definitely recommend to friends and family.
17 August 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your amazing review! The team at Gloucester is so happy to hear that you had a great experience with our staff and delivery service. Your recommendation to your friends and family means a lot to us. We appreciate your taking the time to review us
Reply from Bensons For Beds - Gloucester370
Thank you for your review. We're delighted to hear you had a great experience with our service and communication.
Reply from Bensons For Beds - Gloucester370
Thank you for your positive feedback! We're thrilled to hear that our service at Gloucester met your expectations and that you were satisfied with everything. Thank you for your continued business over the years
Staff helpful and polite no pushing to…
Staff helpful and polite no pushing to buy delivery service also excellent will buy again
13 August 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your review of Gloucester. Our team takes pride in providing exceptional service without any pressure to purchase. We're thrilled to hear that you had a great experience and that you are enjoying your Sealy mattress
Amazing customer care by the team in…
Amazing customer care by the team in store, it’s hard to find experts in the field these days.
We purchased a mattress and pillow for our daughter which matched her needs.
For me Bensons leave the competition behind. I strongly recommend the Gloucester store.
9 August 2026
Reply from Bensons For Beds - Gloucester370
Thank you so much for your kind words and taking the time to leave your review. Thank you for choosing Bensons and for recommending us at the Gloucester store. We were glad to have found the right small double mattress for your daughter.
I am feeling umcomfortable with…
I am feeling umcomfortable with materess dwliveres to and i have complained but no response since the technician visited
4 July 2026
Reply from Bensons For Beds - Gloucester370
We are truly sorry to hear that you're uncomfortable with the mattress delivered and that you haven't received a response since the technician's visit. We understand your frustration and apologise for the lack of follow-up. I can see you have since been in contact and discussed the technician report.
Thank you for your review - Lauryn at Customer Care.
Very helpful sales in Gloucester
Very helpful sales in Gloucester, prompt and friendly delivery at home!
1 August 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear that our sales team in Gloucester was very helpful and that your delivery was prompt and friendly! Thank you for your kind feedback.
Team Bensons
Reply from Bensons For Beds - Gloucester370
We are so pleased to hear that our team was very helpful and experienced. We truly appreciate your kind words and positive feedback!
Team Bensons
Friendly and polite staff who made the…
Friendly and polite staff who made the decision of buying a mattress nice and easy and without any pressure to buy.
26 July 2026
Reply from Bensons For Beds - Gloucester370
Hi Mr & Mrs Jones,
Thank you for your lovely review! We're delighted to hear our team made choosing your mattress easy and enjoyable with their friendly, helpful, and no-pressure approach.
Wishing you all the best until next time,
Bensons for Beds!
Sofabed ordered.
Sofabed ordered.
Looked at this sofabed last year, but only purchased it this year.
Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Very efficient and friendly. I hadn't bought furniture for many years, so £49 delivery charge was unavoidable, if expensive.
Very happy with my experience with Bensons for Beds.
Tracking my package was good, but I didn't get a phone call 30 minutes before delivery, as mentioned in their confirmation email. Happy with the delivery staff putting my package in the room I wanted it.
8 June 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear about your positive experience with our team in the Gloucester branch and that you're happy with your new sofabed. We appreciate your feedback regarding the delivery charge and the 30-minute call, and we're glad the delivery staff were helpful.
We’re so glad you had a great experience. Hope to see you again soon!
Thumbs up for Gloucester
We were made welcome from the time we stepped into your showroom. The sales person who served us took time to listen to what I required and I am very pleased with the result. Looks good and feels good. Thank you
24 July 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your wonderful feedback! We're delighted to hear that you felt welcome from the moment you stepped into our showroom. It's fantastic to know that our colleague took the time to listen to your requirements and help you find the right choice for your needs. We're so pleased that you're happy with the result and that it both looks good and feels good. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase for many years to come! 😊
Ordered beds in May but completion on…
Ordered beds in May but completion on our new apartment was not till end July Bensons were very patient. 21st July Ben & his mate arrived. The beds were up in no time. Very polite guys took all their wrappings/ cardboard away with them. Excellent job.
26 July 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your wonderful review! We're delighted to hear that our team was able to accommodate your delivery requirements while you waited for completion on your new apartment.
Thank you for choosing us and for your patience throughout the process. We truly appreciate your kind feedback and hope you enjoy settling into your new apartment and many comfortable nights in your new beds! 😊
AVOID - Miss-selling ‘experts’
AVOID - Visited the store in November 2025 where we were miss-sold and miss-informed by the sales clerk. We wanted a medium mattress, tested plenty and settled on the medium density. The sales clerk insisted that due to the bed frame we were purchasing being sprung slat we should get a firm mattress as it would feel like a medium on the sprung frame, there were no firm mattresses on sprung frames to try in store but he insisted we go with his recommendation and trusting his professional knowledge we went with this option.
Upon delivery in April 26 the mattress was far too firm, we contacted Bensons under their good night guarantee to be told it was our fault and we shouldn’t of trusted the salesman in store… They then said we had to pay a delivery fee and admin fee, and then difference of the mattress as it was now back to full price as opposed to the lower discount price we paid back in November. The total to rectify the miss-selling issue from the salesman would cost us a further £464 to get the mattress we originally wanted and asked for.
We found this disgusting to ask for such a high cost and asked for some understanding on the issue, Bensons have been terrible to deal with and we have now been forced to deal with the Furniture Ombudsman whilst still having to use a mattress that is far too firm and causing historic back pain to flare up. Still 4 months on we are no closer to a resolution….
AVOID GLOUCESTER BENSONS.
16 November 2025
Unprompted review
Reply from Bensons For Beds - Gloucester370
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you've faced, from the initial advice you received to the ongoing issues with your mattress and the subsequent resolution process. Comfort can vary between everyone, which is why we offer the 40 night comfort guarantee. This allows you to exchange to an alternative mattress. If you do wish to discuss the 40 night comfort guarantee further, please contact us with your order number and we will be happy to discuss your order.
Thank you for your review - Lauryn at Customer Care.
We visited our local branch to view the…
We visited our local branch to view the bed options on offer. We were welcomed by Cathy, who asked the questions of what we were looking for in a new bed. She showed us the various options available to try. We were left to ponder, but Cathy was on hand to answer any questions. We were not hounded for a potential sale, which was really great. We decided on the right bed for us. The whole process was really simple. The delivery time of the bed is quicker than we expected which works out better for us
12 July 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear you had such a positive experience finding your new bed! It's wonderful that our team member was able to assist you in a helpful and unpressured way, making the process simple. We're also glad the delivery time works out well for you.
Team Bensons
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