Popped into Bensons for Beds Gateshead yesterday for a look at Simba mattresses which we had seen online! From the moment we entered the store (before they officially opened) we were greeted by Louis... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited both Team Valley & Metro Centre stores. Both have a great range & very good set up in stores. Staff were great. Purchased a bed with Paul at Metro Centre store, he was super friendly, very pro... See more
Company replied
I brought my elderly mother into the team valley store, she needed a new mattress. Martin helped her. He was very helpful and patient as she has mobility issues. He explained everything to her and gav... See more
Company replied
The bed is so comfortable to sleep in. The mattress is perfect and the posture for us both is first class, we are sleeping so well all night.
Company replied
Company details
About Bensons For Beds - Gateshead150
Written by the company
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Rather limited range of beds in the Blyth store so was advised to go to the Gateshead store which was much better and had wider selection. Staff at both stores were friendly and helpful
Yes!
We were treated with great respect from the moment we entered the store and the lady we spoke to talked us through all aspects of our purchase. Her advice was excellent and we look forward to receiving our new bed.
Great service and good selection on offer in store
Very helpful sales assistant. Good choice. Excellent delivery service (and very nice delivery men)
Very helpful knew what I needed no…
Very helpful knew what I needed no pressure to buy very explanatory pretty satisfied
Once we decided which mattress we liked…
Once we decided which mattress we liked the salesman was very good explaining all about the mattress, details that we needed to know with regards to what mattress was made of, delivery etc.
Overall very helpful.
We received an exceptional service from…
We received an exceptional service from Karen in your Team Valley branch, nothing was too much trouble and the number of times we changed our minds made no difference to the service we received. I would like to say that Karen deserves recognition as if we received bad service we would complain so it needs to be highlighted when someone goes above and beyond
Thank you Karen
Absolutely fantastic service
Absolutely fantastic service. Friendly, efficient service. Very Helpful and informative. I would recommend to anyone. 5*
Lovely showroom
Lovely showroom, loads of choice. Martin took us around he was gentle, kind has a great personality he knew when to leave us alone to have a look ourselves with no ptessured sales brilliant exoerience
Stuart at Bensons for Beds in Team…
Stuart at Bensons for Beds in Team Valley was brilliant, so helpful and gave incredible customer service, if you are in need of a bed I strongly recommend using Bensons and going to Stuart for assistance. Thank you so much!!!!
Calm, unprofessional retail experience
Very well laid out and calm Store,
The sales representative was very knowledgeable and professional with good advice. I was after a prompt service and was informed what products they had in that store there and then, the old adage goes you get what you pay for! by cheap by twice
Staff were really helpful
Staff were really helpful and made the whole process of choosing and buying a bed so easy and simple. Would strongly recommend them.
Great experience in store
Great experience in store. Very helpful assistant. Spent a lot of time working out which bedroom furniture to buy to match the bed we've already got. Assistant talked through all the options and we can't wait for thr new furniture to arrive for my sons room.
Excellent service
I've yet to take delivery of my new mattress but thought I needed to give a review as I was so impressed with the service in store.
Sales lady was very knowledgeable and very patient. Talked me through all the different types of mattresses/pillows but did not try to pressure me into buying, even suggested that I come back at a later date with my other half for a second opinion. Lovely lady, very helpful, would not hesitate to purchase from this store again.
Lovely Lovely
The whole process was very simple and straight forward. Loved the whole experience
Great sales advice and support
Great sales advice and support.
No pushy sales people.
Great after care support and guarantee
Very helpful
Very helpful, friendly and professional. As an older lady with painful conditions I was supported brilliantly and understood. Thank you for the time you spent with me to get the right mattress.
The staff allowed us to look around the…
The staff allowed us to look around the shop with out pressure which made a big impression, the staff were available as soon as we wanted advice on buying a bed, the sales person who help us was so friendly and polite which made a big impact on us purchasing a bed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







