I visited the Folkestone store to purchase a mattress. The salesman (Paul) was very professional and friendly and advised me on the best mattress for my needs. Excellent service.
Company replied
Location
Switch locationUnit B Park Farm Retail Park, Park Farm Road, CT19 5DS Folkestone, Kent, GB
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Following greeting we were shown to the appropriate section , given some advice, and left to try out the range with help from Marshall as and when we needed it without feeling any pressure to decide.... See more
Company replied
Helpful and friendly staff both in shop and on website chat. No pressure to buy but knowledgeable. The testing bed in store is a great experience and very helpful to choose a mattress
Company replied
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... See more
Company replied
Company details
About Bensons For Beds - Folkestone411
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, United Kingdom
- 1303223370
4.9
Excellent
331 reviews
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It was a pleasure to shop in the store…
It was a pleasure to shop in the store as staff were so friendly , helpful and knowledgeable. A credit to your company 😊
23 February 2025
Reply from Bensons For Beds - Folkestone411
We appreciate your kind words! We are so glad to hear that our staff were friendly, helpful, and knowledgeable during your shopping experience. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Amazing feedback Phillip. Thank you so much for giving us 5 stars! Sleep well, Megan at Customer Care
Great all round from the shop staff to…
Great all round from the shop staff to the updates on the order and delivery.
26 February 2025
Unprompted review
Reply from Bensons For Beds - Folkestone411
We appreciate your positive feedback! We're happy to hear that you had a great experience with our staff and order updates. Take care, Megan at Customer Care
Great service from shop assistant
Great service from shop assistant. Only negative thing was a huge delivery charge for a headboard!
21 February 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you received great service. We appreciate your feedback and will review our delivery charges. Thank you for your time, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Thank you for being our customer and leaving us a wonderful 5-star review. Take care, Megan at Customer Care
Great service and advice given.
8 February 2025
Reply from Bensons For Beds - Folkestone411
We appreciate your positive feedback! We are happy to hear that you received great service and helpful advice. Thank you for choosing us, Megan at Customer Care
Would recommend!
The showroom was clean and well presented, and the member of staff who we spoke to, Starr, was very helpful and answered all our questions.
7 February 2025
Unprompted review
Reply from Bensons For Beds - Folkestone411
We appreciate you taking the time to leave us a review! We're so glad to hear that you found our showroom clean and well presented and that our staff was helpful.
Take care,
Megan at Customer Care
Time to peruse at leisure and plenty to…
Time to peruse at leisure and plenty to choose from without harassment
31 January 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you enjoyed your visit and had a positive shopping experience with a great selection and no pressure. Thank you, Megan at Customer Care
Excellent service from a fairly new employee
Marshall, the sales assistant, was very I formed and knowledgeable about the product and volunteered additional services and benefits such as a warranty, mattress cover and care kit. He listened to our needs and was helpful throughout. Thanks again, Marshall.
1 January 2025
Reply from Bensons For Beds - Folkestone411
We appreciate you sharing your experience! We're happy to hear and we hope to see you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Thank you for your 5 star review Adam. We appreciate your feedback, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
We appreciate you sharing your thoughts. We're happy to hear that you found our team member friendly and professional.
Take care,
Megan at Customer Care
Great service throughout
Great service throughout, sales assistant was very attentive, professional and knowledgeable. We love our new bed !
17 December 2024
Lovely Samantha
Sam was very helpful and patient, she explained everything clearly and was very knowledgable
13 December 2024
Lovely staff
Lovely staff
Really helpful young lady Star help with all my queries and was able to help me order aofa bed in time for Christmas.
Polite from start to finish
26 November 2024
Great service
Great service, good advice given and good product knowledge, good financial package too.
25 November 2024
All good
All good, from the store to the delivery. Helpful and friendly staff. Folkestone.
14 November 2024
Unprompted review
We purchased a sofa bed at Bensons
We purchased a sofa bed at Bensons. The sales person was friendly and helpful without being pushy she left us to make a choice. When we were ready she quickly attended us and completed the sale efficiently she was professional and friendly throughout we will use that store again
9 November 2024
The store had plenty of room and Sam…
The store had plenty of room and Sam who I dealt with was very helpful and friendly.
7 November 2024
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