Huge selection of everything beds, which can make the process of choosing a bit daunting. Luckily we had the service of Damian at the Folkestone branch, who had extensive knowledge of all the products... See more
Company replied
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS Folkestone, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Huge selection of everything beds, which can make the process of choosing a bit daunting. Luckily we had the service of Damian at the Folkestone branch, who had extensive knowledge of all the products... See more
Company replied
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... See more
Company replied
Felt immediately in “sync” with staff member Samantha. Big tick to Bensons for stocking Hypnos mattresses. I was given helpful advice but no superfluous sales patter. The whole transaction was a good... See more
Easy visit to Bensons at Folkestone. We were met by Marshall who was able to help us through what we wanted, he was knowledgeable about the product and was helpful in reaching an acceptable price matc... See more
Company replied
Written by the company
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Huge selection of everything beds, which can make the process of choosing a bit daunting. Luckily we had the service of Damian at the Folkestone branch, who had extensive knowledge of all the products and was able to match our needs, we were under no pressure throughout the process and as a result purchased two beds. Would definitely recommend.

Reply from Bensons For Beds - Folkestone411
Reliable, efficient and trustworthy customer service. A pleasure to shop there.

Reply from Bensons For Beds - Folkestone411
Very good Company to buy beds very high quality beds I bought my bed from them 3 month ago I’m very happy with the bed sorted out my lower back problems, also the manger and the staffs of the store was very friendly so would definitely recommend.

Reply from Bensons For Beds - Folkestone411

Reply from Bensons For Beds - Folkestone411
Good service in shop. Helpful, friendly. Good advice. Patient. Delivery excellent. Helpful delivery staff. Overall a good experience. Fair price.

Reply from Bensons For Beds - Folkestone411
We went into Folkestone branch for Bensons for Beds to view the ottoman base. The manager was very knowledgeable, helpful and friendly. We ordered the base and were able to have this delivered within 9 days.
We were kept informed of delivery times and they kept the agreed date via email and text. The guys who delivered the base were just as nice as the branch staff and popped the base into our chosen room.
Overall experience was exceptional and would highly recommend using Bensons for Beds. The overall finish of the base is lovely and style is wonderful. Pleased we paid that bit extra as there’s a 5 year guarantee on parts if required. So nice to have a company carry out their promise of delivery and service. Thanks B4B keep up the great work!

Reply from Bensons For Beds - Folkestone411
Service in the shop was great. Delivery was in the time given

Reply from Bensons For Beds - Folkestone411
Easy visit to Bensons at Folkestone. We were met by Marshall who was able to help us through what we wanted, he was knowledgeable about the product and was helpful in reaching an acceptable price match. Excellent service

Reply from Bensons For Beds - Folkestone411
Excellent service from first order to delivery. Always kept up to date with the order. Full knowledge of product ensured we made the correct choice. Delivery and install were carried out efficiently and professionally

Reply from Bensons For Beds - Folkestone411
Very good service from bensons.
Got my first bed from bensons 11 years ago. Went back to have a look for a new bed and the person that sold me my first bed was still there. He was very knowledgable about everything, not pushy. Knew exactly what I wanted. So I bought a tv bed for myself and an another bed for my daughter. All in all a very nice experience. My daughter is over the moon with her bed. Time and delivery was perfect. Communication was excellent. My bed will be delivered at a later date. Happy customer

Reply from Bensons For Beds - Folkestone411
From buying to receiving the goods all the staff were exceptional. Would thoroughly recommend bensons.

Reply from Bensons For Beds - Folkestone411

Reply from Bensons For Beds - Folkestone411
The young man that helped us was brilliant. He gave us information we needed but also didn't linger to put pressure on us to buy. Was kind, helpful and approachable. He helped us get what we wanted and helped us get the price to what was within our budget.

Reply from Bensons For Beds - Folkestone411
Amazing friendly staff!!
The lady in the shop was so helpful in finding what we need as we had brought a mattress online only to find it hurt our backs . She took everything we needed in . Kept updated with delivery times etc well before hand so we knew what to expect. Delivery team friendly and relaxed put the mattress where it was going took the rubbish gave advice all smooth . Mattress is much better thank you

Reply from Bensons For Beds - Folkestone411

Reply from Bensons For Beds - Folkestone411
Damien at the Folkestone store was super helpful and when I had to let him know that my mum would have to be at home for the delivery instead, he took her contact number and let her know when the delivery was going to be. They actually arrived earlier than the time slot but this worked out perfectly for us.

Reply from Bensons For Beds - Folkestone411
Bed delivered on time, phone call received ahead and in good time, so I was ready. Helpful, friendly, respectful and very nice guys!! Alan and Mark - Folkestone

Reply from Bensons For Beds - Folkestone411
The staff were very friendly and helpful in store offering advice and suggestions, without being overbearing, and allow us time to roam look around.
Communication was very good too with clear explanations of the process, options, and delivery. The emails and texts also provided well timed reminders.
The delivery drivers were very friendly, thoughtful, and professional. They also made a fuss of my Frenchie, which made her day!
I also purchased a bed from Bensons around 10 years and received the same service.
Thank you.

Reply from Bensons For Beds - Folkestone411
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.