We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having... See more
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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See what reviewers are saying
Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was... See more
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I went back to the store to find the same salesman i had brought a fold out couch from 2 months ago as his service was exceptional. I received the same level of service again while choosing a bed with... See more
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Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed! Benson were updated & a new delivery date w... See more
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Company details
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
602 reviews
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Reply from Bensons For Beds - Farnborough648
Thank you for your kind words about our customer service! We are thrilled to hear that our staff was helpful and knowledgeable. It's our goal to provide the best experience for our customers. We look forward to assisting you in the future!
Great experience & product!
Great experience in the showroom getting taken through all the different mattress options with no pressure to make a purchase!
Delivery was made by Carl & Chris who were very friendly and very efficient.
Thank you to all the staff for a great experience throughout!
1 August 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for choosing our showroom for your mattress needs! We strive to provide a stress-free and informative buying experience for all our customers. Our team is dedicated to delivering excellent service, and we are thrilled that Carl & Chris went above and beyond for you. We appreciate your kind words and look forward to serving you in the future!
Great communication
Great communication, delivery drivers were fantastic. Highly recommended.
16 September 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful review! Our team takes pride in providing great communication and top-notch delivery services. We truly appreciate your recommendation and look forward to serving you again soon.
I had a very positive experience at…
I had a very positive experience at Bensons for Beds in Farnborough. The staff were friendly, helpful and knowledgeable, and made the whole process straightforward and enjoyable. They listened to what I was looking for and provided useful advice without making me feel pressured. Overall, I was very happy with the service and would happily recommend the store.
13 September 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
"Thank you for sharing your positive experience at our Bensons for Beds store in Farnborough! We are thrilled to hear that our friendly and knowledgeable staff made your shopping experience easy and enjoyable. We appreciate your recommendation and look forward to serving you again in the future. Sweet dreams!" #BensonsforBeds #HappyCustomers
The Bensons for beds team were by very…
The Bensons for beds team were by very polite and efficient. Theykept us updated as to when the delivery was due to arrive, another update to say delivery within the next half hour. Very friendly . I found the whole experience of shopping with Bensons from show room staff to delivery crew amazing.
17 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you for taking the time to share your experience with us! We are proud to hear that our team provided excellent service from start to finish. We strive to make the shopping experience at Bensons for Beds enjoyable and hassle-free for all our customers. Thanks for choosing us!
Wonderful service and advice from…
Wonderful service and advice from Bensons in choosing our new bed
17 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you for choosing Bensons for your new bed! We're happy to hear that you received wonderful service and advice. It's our goal to ensure you have a comfortable and restful night's sleep. Happy snoozing! 😊 #Bensons #SleepExperts #HappyCustomers
Brilliant service
Brilliant service, just ordered! Thanks Ricky at Farnborough Gate.
16 September 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for choosing us! Our team is thrilled to hear you had a brilliant experience and that Ricky at Farnborough Gate was able to assist you. We appreciate your business and look forward to serving you again soon. #CustomerSatisfaction #FarnboroughGate
Thank you Richard for your help
Thank you Richard for your help. Very happy with my experience
16 September 2026
Reply from Bensons For Beds - Farnborough648
"Thank you for choosing us, Richard! We're thrilled to hear that we were able to provide you with a positive experience. We appreciate your support and hope to see you again soon!"
Very impressed with Bensons for Beds
Very impressed with Bensons for Beds. They put so much effort into helping to find the right type of bed and mattress and work out the prices etc we were very pleased with them and their support. I even took a week or more to complete the purchase and I changed my Mind on the headboard but again it was all sorted by phone. As for delivery they were informative and within time slot and assembly was quick and easy. Not actually slept on new bed yet but will do in the next few days. Looking forward to a good nights sleep.
13 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you for choosing Bensons for Beds! We're so happy to hear about your positive experience with our team. We always put in the extra effort to help our customers find the perfect bed and we're glad we could make the process easy for you. We hope you have many nights of restful sleep on your new bed. Thanks for your support! #BensonsForBeds #ExcellentCustomerService
The service was exceptional
The service was exceptional. Very friendly great advice and little peressure. We believe we have selected the perfect bea through a well informed decission.
1 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful review! We're so pleased to hear that you found our service exceptional and that our team provided great advice without pressure. It's fantastic to know you feel confident in your well-informed decision. We truly appreciate your kind words!
Team Bensons
Excellent service from all your amazing staff…
Excellent service from all your amazing staff. Highly recommend.
5 September 2026
Reply from Bensons For Beds - Farnborough648
Hi Catherine,
Thank you for your wonderful review! 😊
We're absolutely delighted to hear that you received excellent service from our amazing team. Knowing that our staff made such a positive impression means a great deal to us, and it's fantastic to hear that you'd highly recommend us.
Your kind words will be shared with the team, who will be thrilled to know their hard work and dedication have been appreciated⭐
Thank you for choosing us, and for taking the time to share your experience. We wish you many happy, comfortable, and restful nights ahead,
Megan | Customer Care Specialist💙
Your delivery guys were great
Your delivery guys were great. Our cottage is awkward but they managed well.
Unfortunately one of the mattresses was quite damp when we unpacked it.
4 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you for taking the time to leave us a review! We're glad to hear our delivery team was able to navigate your cottage successfully. We apologize for the damp mattress and will make sure to address this issue promptly. Your satisfaction is always our top priority!
Never knew what to look for or what to…
Never knew what to look for or what to expect, except lying on beds seeing what feels right. Naveed, the man who served and assisted me was very helpful. Asked the right questions and gave me his suggestions based on what answers I gave him. Made the whole experience seamless and quickly found the bed I think is right for me.
1 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you so much for taking the time to share your experience with us! We are so glad that Naveed was able to make your mattress shopping experience seamless and found the perfect bed for you. We pride ourselves on providing excellent customer service and we are thrilled to know we exceeded your expectations. Thank you again!
Steve/Carl and Tina at store
Carl, Steve delivery perfect and Tina at store - great customer care 👍
2 September 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you so much for your positive feedback! We're thrilled that you had a great experience with our team. We pride ourselves on providing exceptional customer care and we're glad Tina and our delivery team did not disappoint. 🎉
Everything from start to finish all…
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
8 August 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words and recognition of our team's commitment to understanding and meeting your needs. Our Farnborough 684 UNIT E store team will continue to provide exceptional service. We value your business and look forward to serving you again. #CustomerSatisfaction #TeamEffort #GreatService
Very knowledgeable staff member Tina
Very knowledgeable staff member Tina.
Introduced herself and then left us to look around.
We then found her to ask her some questions.
24 August 2026
Reply from Bensons For Beds - Farnborough648
"Thank you for your review! We are so glad Tina was able to assist you in your shopping experience and that you found her knowledge helpful. We strive to provide excellent service to our customers. Come back anytime!"
I have to say online video call was…
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t get it over and the price did not match Dreams.
Online messaging was the same, 45 minutes into it and again I was told that they would email the quote over...Nothing. I will not mention names or area.
However on a positive, in store at Farnborough, Hampshire. Tina and Manager Richard sorted me out, price matched, used my discount codes and even beat Dreams!
Good customer service should be recognised!
Well done
1 September 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We apologize for any inconvenience you experienced with our online video call. This is not the experience we aim to provide. However, we are happy to hear that our team at the Farnborough store, specifically Tina and Manager Richard, were able to provide you with exceptional customer service. Thank you for recognizing their efforts. We look forward to serving you again in the future.
Great service
Great service, the delivery team broke something but they were quick to replace the item.
30 August 2026
Reply from Bensons For Beds - Farnborough648
"Thrilled to hear you had a positive experience with our delivery team! We apologize for the mishap, but we're glad we were able to quickly make things right. Thank you for your understanding and support!" #happycustomers #exceptionalservice
Tina was super helpful
29 August 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Hello Amanda,
Thank you for your review! 😊 We're delighted to hear Tina was super helpful during your visit. Providing friendly, knowledgeable service is what we strive for, and we're so pleased she made a positive impact on your experience. We'll be sure to pass on your kind words to her. Enjoy your purchase, and thank you for choosing Bensons for Beds,
Megan | Customer Care Specialist🛏️
A lovely experience from placing an…
A lovely experience from placing an order for 2 x mattresses to delivery. All staff were polite and extremely helpful.
30 August 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! It was our pleasure to assist you with your purchase and we're glad you had a positive experience. We hope you love your new mattresses!
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