Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... See more
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Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Really happy we chose Bensons for Beds! From the initial buying experience through to delivery and assembly, everything was fantastic. Callan was incredibly helpful in finding the right bed frame... See more
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Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... See more
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Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... See more
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Company details
About Bensons For Beds - Craigleith
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.9
Excellent
115 reviews
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Great customer care from Azad and the…
Great customer care from Azad and the lady in there at Craigleith Retail Park.
15 October 2026
Unprompted review
Good choice of beds and mattresses and…
Good choice of beds and mattresses and well informed pleasant staff...Josh very helpful
22 October 2026
Helpfull information in store…
Helpfull information in store Everything explained clearly Delivery within expected timeframe Delivery was on time and bed was assembled in required position
22 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful
22 October 2026
Reply from Bensons For Beds - Craigleith
Thank you for your positive review! We are so happy to hear you found our team helpful.
Team Bensons
Reply from Bensons For Beds - Craigleith
Thank you for your positive feedback! We're thrilled to hear that you found our products to be of good quality and the process easy. We strive to provide the best experience for our customers. We look forward to serving you again soon!
Great experience in Edinburgh store
Great experience in Edinburgh store. Staff were great.
4 October 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful feedback Mrs Quinn! We're thrilled to hear you had a great experience in our Edinburgh store and that our staff made a positive impact. We look forward to welcoming you back soon,
Megan | Customer Care Specialist
Helpful but non-pushy staff in-store
Helpful but non-pushy staff in-store. Delivery of new and uplift of old mattress exactly as scheduled.
4 October 2026
Reply from Bensons For Beds - Craigleith
Thank you for your kind words! We're thrilled to hear that our staff made your shopping experience enjoyable and that your delivery went smoothly. We appreciate your support and look forward to serving you again!
Sales assistant was very good
Sales assistant was very good. Informative but not too pushy
28 September 2026
Reply from Bensons For Beds - Craigleith
Thank you for your kind words! We're thrilled to hear that our sales assistant provided you with the right balance of information without being pushy. We strive to create a positive shopping experience for all our customers. We look forward to welcoming you back soon!
The store staff were very helpful
The store staff were very helpful, and the service was excellent. We decided within 30 minutes and felt like we got a good bargain.
6 September 2026
Reply from Bensons For Beds - Craigleith
Hi Mrs Steele,
Thank you for your fantastic review! We're delighted to hear our store team was so helpful and that you received excellent service throughout your visit. Finding the perfect choice in just 30 minutes and feeling you've bagged a great bargain sounds like a win-win! 😊 Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist 🛏️
Great personal service in-store
Great personal service in-store and the bed demonstrating machine, which adjusts softness, helped me to decide what type of mattress was best for me personally.
15 August 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful review! We're thrilled to hear that our personal service and the bed demonstration helped you find the perfect mattress. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Great service from shop floor to assembly
Really happy we chose Bensons for Beds! From the initial buying experience through to delivery and assembly, everything was fantastic.
Callan was incredibly helpful in finding the right bed frame and mattress for us, and David and Callum did a wonderful job assembling the bed. Everyone we dealt with was so friendly, helpful and kind.
We really appreciate the whole team and the excellent service from start to finish. Highly recommended!
26 August 2026
Reply from Bensons For Beds - Craigleith
Hello Martina,
Thank you for such a fantastic review! 😊 We're thrilled to hear that everything, from choosing your bed to delivery and assembly, was a great experience. Callan, David and Callum will be delighted to receive your kind feedback. We're so pleased our team's friendly and helpful service made a difference, and we hope you enjoy many comfortable nights in your new bed. Thanks for choosing Bensons for Beds and for the recommendation,
Megan | Customer Care Specialist⭐
I purchased a divan from a Benson…
I purchased a divan from a Benson store . Excellent advice and range. The delivery aspect was also excellent. I was kept fully informed as to time line. The delivery was extremely efficient and friendly, with new bed set up and old bed removed .
24 August 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear about your excellent experience with us, from the advice and range in-store to the efficient and friendly delivery service. It's wonderful that you were kept fully informed and that your new bed was set up and old one removed with ease.
Team Bensons
Service was fast
Service was fast, staff knowledgeable and the price was very reasonable.
18 August 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear that you found our service fast, our staff knowledgeable, and the price very reasonable. Thank you for sharing your positive experience!
Team Bensons
I am more than happy with the delivery…
I am more than happy with the delivery experience and the very helpful delivery team Steven and Willie.
14 August 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear you're more than happy with the delivery experience. It's wonderful that our delivery team was very helpful. Thank you for your kind feedback!
Team Bensons
Charmaine was very friendly and helpful…
Charmaine was very friendly and helpful in store, and everyone else including the store manager was also very friendly and helpful over the phone calls.
13 August 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful review! We're so pleased to hear that our team members, both in-store and over the phone, were friendly and helpful. We appreciate you sharing your positive experience with us!
Team Bensons
Helpful and friendly
Helpful and friendly. Answered all my questions. Happy with experience from ordering to delivery.
7 August 2026
Reply from Bensons For Beds - Craigleith
Hey Janet,
Thank you for your feedback! 😊 We're delighted to hear that our team was helpful and friendly, answering all your questions and making the process easy for you. It's fantastic to know you were happy with your experience from ordering right through to delivery.
Wishing you all the best until next time,
Megan | Customer Care Specialist!
Great service and delivery!
3 August 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful feedback! We are so pleased to hear that you experienced great service and delivery. We truly appreciate you choosing us!
Team Bensons
Great store, lovely staff
The Bensons for Beds store had a great range of stock, and the sales assistant, Charmaine, was so helpful - I was particularly impressed with the bed device that could change the firmness of the mattress. I was shopping for a new mattress so this was very useful in gauging what I needed. Charmaine was also helpful with the admin associated with sale, explaining the delivery procedure and the benefits of the five year insurance cover. A positive experience.
6 August 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear about your excellent experience in our store! It's wonderful that Charmaine provided such helpful assistance and that you found the bed device useful for choosing your mattress. We're also glad the delivery and insurance options were clearly explained.
Team Bensons
helpful staff
Josh was very helpful in giving advice and talking through all our options
1 August 2026
Reply from Bensons For Beds - Craigleith
Thank you for your fantastic review! We're delighted to hear that our team member was very helpful in giving advice and discussing all your options. We really appreciate your feedback!
Team Bensons
Worth a visit.
Courteous and helpful member of staff, Charmaine, who made us welcome. She did not pressure us and was knowledgeable.
1 August 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful feedback! We're delighted to hear that Charmaine was courteous, helpful, and made you feel welcome. It's great to know that you appreciated their knowledge and felt no pressure during your visit.
Team Bensons
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