Max was excellent in store (Colcheter) at helping us find the right bed for us. He spent time explaining different options and was great and listening to our needs. Amazing customer service. Deliver... See more
Company replied
Location
Switch locationUnit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU Colchester, Essex, GB
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See what reviewers are saying
Was served by Paul today at the Colchester branch. He was friendly and approachable and he was very helpful and knowledgeable about the mattresses which were on sale there. We bought a mattress and We... See more
Max in the Colchester store was great. He greeted us as soon as we walked in the shop asked us relevant questions which then led to us buying the mattress we did on the day. He then went out of his wa... See more
Company replied
Excellent advice on what type of mattress to purchase. Friendly and helpful assistance. On day of delivery the two workers were extremely helpful and friendly. Couldn’t be faulted. Highly rec... See more
Company replied
Company details
About Bensons For Beds - Colchester365
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU, Colchester, Essex, United Kingdom
- 1206761896
4.8
Excellent
495 reviews
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Friendly staff, no pressure, good discounts
Firstly there is no pressure when you enter the shop, you are greeted with a smile, asked if you need any help, then left to look around. The staff don't hover over you but are close enough to ask if you need anything. My assistant was a lovely lady, she was very helpful & patient especially as it took me two trips to the shop to make up my mind! She gave me good advice on purchasing a mattress & waited patiently while I debated over which wardrobe I liked best. The shop had some very good discounts on when I shopped & I will definitely be recommending them to my family & friends.
21 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! Our goal is to create a pressure-free and enjoyable shopping experience. We are grateful for your recommendation and hope to see you and your loved ones back in our shop soon. Happy shopping! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Great Service!
They listened to what we wanted and suggested different options until we found the right mattress. The whole process was explained fully - from purchase to delivery. Great service!
21 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind review! We are so glad to hear that you had a positive experience with us and that our team was able to help you find the perfect mattress. Your satisfaction is our top priority and we look forward to serving you again in the future. Sweet dreams! 😊 #happycustomers #greatservice Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Very impressed with the service from…
Very impressed with the service from the shop floor through to delivery. Always kept very well informed.
21 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We are thrilled to hear that we have provided you with excellent service from start to finish. We take pride in keeping our customers informed throughout the process. We truly appreciate your support. Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Great service
Great service, from the sales person in the store, to the regular updates and the guys that delivered the bed, brilliant all round
23 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! Our team works tirelessly to provide top-notch service from start to finish. We're so happy to hear that your experience was brilliant all around. Sweet dreams on your new bed! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Excellent service throughout from…
Excellent service throughout from purchasing to delivery and comfort of bed.The staff were perfect throughout the whole process.
23 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for the glowing review! We are thrilled to hear that you had a great experience from start to finish. Our team takes pride in providing top-notch service and we're happy to hear it made a difference in your purchase. Enjoy your new comfortable bed! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Went back to Bensons as brought last…
Went back to Bensons as brought last bed from them 11 years ago and it's done us well. Base is still perfect, just brought a Hypnos mattress to replace the old one. Perfect experience from purchase to delivery! Would recommend.
21 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for choosing Bensons again after 11 years! We're thrilled to hear that your previous bed has served you well and that you had a perfect experience with us. We appreciate your recommendation and look forward to serving you again in the future! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Service as good as it gets
From walking into the store right through to delivery, I was treated with courtesy and respect. I felt my custom valued, which is not always so unfortunately. I was kept informed every step of the way. The Delivery was made easy and the guys could not have done more. As for my mattress I just wanna say aaaaaah bliss. Would recommend Bensons Beds for sure.
18 March 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience from start to finish. Our team takes great pride in providing excellent customer service and we're delighted to hear that it made a difference for you. We truly appreciate your recommendation and hope you continue to enjoy your new mattress. Sweet dreams! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We're thrilled to hear that our delivery team provided you with a positive experience. We strive to provide exceptional service to all of our customers. Thank you for choosing us! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide a knowledgeable and friendly team to give our customers the best experience possible. We can't wait to see you again! 😊 Don't forget to complete your Bensons Store survey about your sales staff please ❤️
I was served by Max
I was served by Max, who was very helpful, had good knowledge about the beds, answered all my questions, was polite, and cheerful, not pushy.
11 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for sharing your experience with us! We are thrilled to hear that Max provided excellent customer service, answered all your questions, and was not pushy. We pride ourselves on knowledgeable and friendly staff who are dedicated to helping our customers find the perfect bed. We hope to see you again soon! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Very helpful and knowledgeable staff
We were expertly guided on our choice of mattress and given plenty of space and time to try the different options and finally, make our choice. A very pleasant experience.
10 March 2026
Reply from Bensons For Beds - Colchester365
Thank you so much for your kind words! We are thrilled to hear that you enjoyed our services and we look forward to continuing to provide you with exceptional experiences. Thank you for choosing us! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Staff friendly and helpful in…
Staff friendly and helpful in particular Chelsea all round happy
7 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for taking the time to leave a review! We're thrilled to hear that Chelsea provided exceptional service. Our team takes pride in being friendly and helpful to all of our customers. Have a great day! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Terrible customer service
Product was ok but mid sold care package & customer service was terrible will not deal with Colchester store again !
4 March 2026
Reply from Bensons For Beds - Colchester365
Mr Parry,
We regret that the product was only ok and that the service you received was not satisfactory. We'll address this with the team.
If you would like to discuss this further, please call us on: 0333 222 6800
Team Bensons
Staff were brilliant
We had Chelsie help us, she went through all the different options. Very helpful and friendly. Bed looks amazing too and cannot wait for it to arrive.
3 March 2026
Reply from Bensons For Beds - Colchester365
Thank you for sharing your positive experience with us! We're thrilled to hear that Chelsea provided you with top-notch service and that you love your new bed. We can't wait for it to arrive either! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Bensons beds highly recommended.
Was greeted at the door but was not pushed into buying anything,instead the colleague was really helpful and we bought a great mattress.
18 January 2026
Reply from Bensons For Beds - Colchester365
Thank you so much for your kind review! We pride ourselves on providing great customer service without being pushy. We are thrilled to hear that our colleague was able to help you find the perfect mattress. We appreciate your business and hope you enjoy a great night's sleep on your new mattress! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Reply from Bensons For Beds - Colchester365
"Thank you for your positive review! We're thrilled to hear that you had an excellent experience with our service from start to finish. We appreciate your support!" #HappyCustomers #GreatService Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Reply from Bensons For Beds - Colchester365
Hi there! Thank you so much for taking the time to leave us a review. We're thrilled to hear that our services have been professional, easy to understand and hassle-free for you. Your satisfaction means everything to us. Thanks again! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Simple and straightforward
Called in to local store knowing pretty much what we wanted although no longer available; staff provided options for very similar mattress and ordered replacement (with disposal of old one) in short time with clear explanation of process and mattress care.
Mattress delivered on due date and on time; the pair of delivery men were highly competent in manoeuvring both the old and new items in/out with care taken over shoe removal/covering when indoors.
27 February 2026
Reply from Bensons For Beds - Colchester365
Thank you for taking the time to leave us a review! We are thrilled to hear that our staff provided excellent service and options for a similar mattress. Our team takes pride in delivering on time and with care. We really appreciate your business and hope you enjoy your new mattress! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
Reply from Bensons For Beds - Colchester365
Thank you so much for your kind words! We're thrilled to hear that your experience with us was excellent from start to finish. Our team is dedicated to providing top-notch service and we're so glad we could deliver that to you. We truly appreciate your business! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
The assistant Lee was very helpful
The assistant Lee was very helpful, answered all our queries and was very patient.
23 February 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words about our assistant Lee! We're glad to hear that he was able to provide excellent service and make sure all your questions were answered. We're lucky to have her on our team! Don't forget to complete your Bensons Store survey about your sales staff please ❤️
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