The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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See what reviewers are saying
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
Company replied
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
Well what a great experience! Things have certainly moved on with Benson's since I bought from them in 2019. Appreciated the messages confirming the date promised was still honoured. Messages confirmi... See more
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Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.8
Excellent
252 reviews
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Glad we bought from Benson chippenham
Lots of information from buying to delivery
Excellent delivery drivers
25 April 2026
Reply from Bensons For Beds - Chippenham375
Lovely to hear — clear information and excellent delivery is exactly what we aim for!
Thanks again for choosing us — enjoy every cosy moment!
Igel nano 4000i plush top mattress, Chippenham store
popped into Bensons for beds,just to have a look,was going to compare with another bed shop,that didn't happen in the end,as my hubby and myself settled for the igel nano 4000i plush top mattress, having had this mattress for a month now,we can honestly say we have had the best nights sleep ever,don't feel anything when one of us turns over.
Brilliant help from,Jeff and team no pressure into making,any purchases,all very professional,and very helpful,right down to the delivery, communication all the way through, absolutely excellent service, very highly recommended.credit to the company,5+stars.
22 March 2026
Reply from Bensons For Beds - Chippenham375
Best nights’ sleep ever? That’s what we love to hear! Thanks for the 5+ stars 🙌
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
So much more preferable than doing it yourself
I was in the market for both a hybrid mattress and a divan base but didn't really want the hassle of ordering them separately online from two different places. Which would have two different delivery days, a possible mismatch between the two and no chance of actually seeing and 'feeling' the products.
Whilst looking at divan bases on Bensons web site I noticed they also sold Simba mattresses. So I decided to visit the store and I'm so glad I did.
There was a great product range that could be tried out and all supported by really helpful, personable but not pushy, staff. There was no need for me to do any of the ordering admin and all I provided was a delivery date and of course the, very reasonable, cost.
Communications prior to delivery was exemplary along with the delivery of the new and removal of the old.
The whole process was hassle free and I have no hesitation in giving all involved top marks.
12 March 2026
Reply from Bensons For Beds - Chippenham375
We're glad you enjoyed your experience in our store and found our staff helpful. It's great to know the delivery and removal service met your expectations, making the entire process hassle-free for you. Thank you for your positive review – Lauryn at Customer Care 💜
The company were good at letting us…
The company were good at letting us know on the progress of the bed and the delivery date and estimated time. Also the delivery men were quick and efficient and careful in taking the bed upstairs and positioning and removing the wrapping. Well done , thank you.
16 April 2026
Reply from Bensons For Beds - Chippenham375
Thank you! We’re delighted you felt well informed throughout and that our delivery team provided quick, careful service.
We hope to welcome you back soon,
Megan | Customer Care Specialist
Great product delivered as promised
Great product delivered as promised. Communication on schedule and delivery was great.
17 April 2026
Reply from Bensons For Beds - Chippenham375
We appreciate you taking the time to share your positive experience! We're so glad the product met your expectations and the delivery went smoothly.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service from stsrt to…
Excellent service from stsrt to delivery.
Kept very well informed of updates delivered early helpful men.
13 April 2026
Reply from Bensons For Beds - Chippenham375
We're so happy to hear the service impressed you from beginning to end! It's great the updates were helpful and the delivery went smoothly.
Team Bensons
The bed is brilliant the teams selling…
The bed is brilliant the teams selling and installing were great. Just communication on the day of delivery was not good. Would recommend them everytime
3 April 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your feedback! We’re delighted to hear you’re so happy with the bed and that both the sales and installation teams were great. We’re sorry the communication on the day of delivery wasn’t as good as it should have been, and we appreciate you highlighting this. Thank you for recommending us — it really means a lot,
Megan | Customer Care Specialist
Attentive and knowledgable sales person…
Attentive and knowledgable sales person and professional, polite delivery guys.
Bed is firm yet comfy.
5 April 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your feedback! 😊 We’re delighted to hear the salesperson was attentive and knowledgeable, and that the delivery team were professional and polite. Even better to know the bed is firm yet comfy—enjoy & sleep well,
Megan | Customer Care Specialist🛏️
Thank you Bensons on Beds great service…
Thank you Bensons on Beds great service and delivery
2 April 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We appreciate your wonderful feedback! We are so pleased to hear you received great service and delivery from our team.
Good experience in the shop
Good experience in the shop. Helpful advice, and quick to complete purchase
31 March 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your feedback! 😊 We’re glad to hear you had a good experience in the shop, found the advice helpful, and that everything was quick and easy to complete. We really appreciate it,
Megan | Customer Care Specialist⭐
Really helpful customer service and…
Really helpful customer service and very easy purchase process
31 March 2026
Reply from Bensons For Beds - Chippenham375
Thank you for the great feedback! We’re so glad you found the customer service really helpful and the purchase process nice and easy.
Take care and see you again soon,
Megan | Customer Care Specialist😊✨
Reply from Bensons For Beds - Chippenham375
Thank you! We’re so glad you found our team helpful and friendly — that’s exactly the experience we aim to give 😊
Thank you for choosing us,
Megan | Customer Care Specialist✨
Good service.
Nobody hassled us when we were looking at mattresses, just allowed us to look and try as we liked. Delivery was on the nominated day, in the time slot allocated. The two delivery men were excellent, polite, careful of property, removing the old mattress and putting the new one on the bed within 15 minutes.
22 March 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your lovely feedback! We’re so glad you felt free to browse at your own pace, and it’s great to hear delivery was smooth and right on time. Our delivery team will be delighted to know their polite and careful service made such a difference. Enjoy your new mattress,
Megan at Customer Care💜
Delivered efficiently and at the time…
Delivered efficiently and at the time they quoted.
20 March 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your feedback Phil! 😊
We’re really pleased to hear your order was delivered efficiently and exactly at the time quoted — just the smooth, reliable service we aim for every time. 🚚✨
Thanks again for choosing us,
Megan at Customer Care
Our driver and his mate Carl and Steve…
Our driver and his mate Carl and Steve were absolutely brilliant very polite and professional only took them 30 minutes to remove old bed and install new one would definitely recommend Benson's 100% also Jeff was so knowledgeable in the shop fantastic
22 March 2026
Reply from Bensons For Beds - Chippenham375
Thanks for the fantastic review Andy! Carl and Steve sound like absolute stars — quick, polite, and super professional. And Jeff’s know‑how in store is the cherry on top! We love hearing you’d recommend us 100%!
Thanks again for your support—it means a lot!
Megan at Customer Care🌟
Would Definitely Recommend
A pleasant experience throughout and Malcom was very accomodating especially after having had a bad experience with another retailer
16 March 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for giving us 5 stars! Delighted to hear your experience was pleasant throughout, and that Malcolm took such great care of you — especially after a tough time with another retailer. We’re so glad we could turn things around for you,
Megan at Customer Care✨
The Lady that took my order made a…
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t very happy about paying more money as I’m a pensioner, the manager told me if I didn’t pay the extra money he wouldn’t order the mattress that asked for in a aggressive manor, forcing me to borrow money from a family member.
4 March 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the situation you faced. You should never feel pressured, especially when a pricing error was made on our side. We completely understand how upsetting and stressful this must have been, particularly as a pensioner. This is not the level of service we aim to provide.
Your feedback is extremely important to us, and we will make sure it is passed on to the appropriate team so situations like this can be investigated and handled more sensitively in future. Thank you again for bringing this to our attention,
Megan at Customer Care
Bed for bad back
Malcolm was extremely knowledgeable and helpful with no pressure to make a purchase
28 February 2026
Reply from Bensons For Beds - Chippenham375
John Armstrong,
We're so glad to hear that our team member was knowledgeable and helpful, without pressuring you to buy. We appreciate your positive feedback!
Team Bensons
I had bought my previous bed from…
I had bought my previous bed from Bensons. Which is why I chose to visit their showroom & not a department store. Malcolm at Bensons in Chippenham, listened to what i thought i needed, knowledgeable about the suitability of the different beds for me and endless patience. Encouraged me to take my time on making a choice. Customer service, excellent. Only thing missing was a cup of coffee!
29 January 2026
Reply from Bensons For Beds - Chippenham375
Sally T,
We're happy to hear that you had such a positive experience in our showroom. We appreciate your kind words regarding the assistance you received and are glad you felt supported in making your choice. We will consider your suggestion regarding refreshments!
Team Bensons
A new mattress at last…
After putting off getting a new mattress for far to long we decided to crack on and Sharon at the Chippenham store was a great help, made the whole process quick and efficient
8 February 2026
Reply from Bensons For Beds - Chippenham375
Thank you for the lovely review Sally! We’re so glad Sharon at the Chippenham store made choosing your new mattress quick and easy after putting it off for so long. Enjoy the improved sleep ahead!
Megan at Customer Care🛏️
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