Well what a great experience! Things have certainly moved on with Benson's since I bought from them in 2019. Appreciated the messages confirming the date promised was still honoured. Messages confirmi... See more
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
Company replied
Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.8
Excellent
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gold Star to Benson's !
Well what a great experience! Things have certainly moved on with Benson's since I bought from them in 2019. Appreciated the messages confirming the date promised was still honoured. Messages confirming my slot and what to expect. Delivery men were brilliant too.
14 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
great experience from Benson Beds in…
great experience from Benson Beds in Chippenham. The sales assistant was super friendly and very knowledgeable and the whole process from buying the mattress to delivery was flawless. Highly recommend
14 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your wonderful review! We're so pleased to hear that your experience, from the friendly and knowledgeable sales assistant to the flawless delivery of your mattress, was excellent. We appreciate your high recommendation!
Team Bensons
Good experience
The salesman was not pushy, advised us on the products we were interested in.
Gave us time to think about things. Before proceeding with the order.
3 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for sharing your positive experience with our salesman! We pride ourselves on giving our customers the time and information they need to make informed decisions. We appreciate your business and look forward to working with you again in the future.
I was telephoned prior to their…
I was telephoned prior to their arrival, when they came they were very helpful and polite. They changed the bed quickly.
31 August 2026
Reply from Bensons For Beds - Chippenham375
Thank you for taking the time to share your experience with us! We are thrilled to hear that our team provided prompt and friendly service, and we were able to meet your needs efficiently. Your satisfaction means everything to us!
Jeff was very helpful and purchase was…
Jeff was very helpful and purchase was very easy.
28 August 2026
Reply from Bensons For Beds - Chippenham375
We are so pleased you are happy with your product and the experience you have received.
Superb service and communication
16 August 2026
Reply from Bensons For Beds - Chippenham375
Many thanks for you kind words ..... Chippenham Team
Fantastic experience
Fantastic. Delivered on time, and was able to track on the day. Was kept informed via emails and phone call. I wouldn’t hesitate to use again if I need a bed product. First class service.
13 August 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear that your delivery was on time and that you were kept well-informed throughout the process. It's wonderful that you received first-class service!
Team Bensons
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear you received excellent service throughout your experience, from the store all the way through to delivery. Thank you for your wonderful feedback!
Team Bensons
Never sleeping on the job.
Very friendly and helpful salesman in store. Delivery sooner than anticipated. Delivery crew very friendly and careful. All round a good experience.
10 August 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your positive feedback! We're so glad our salesman provided excellent service and your delivery arrived sooner than expected. Our team takes pride in providing great experiences for our customers. We appreciate your support! #happy customers #excellent service
The service in the store was impeccable…
The service in the store was impeccable and so was the delivery service, helpful staff and kind people.
6 August 2026
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear that both our in-store service and delivery service were impeccable. It's wonderful that you found our staff helpful and kind. Thank you for your lovely feedback!
Thank you for your positive review - Lauryn at Customer Care
The guys arrived
The guys arrived, on time, very polite, couldn’t have asked for a more professional team!!
10 August 2026
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear that our team arrived on time and were very polite! It's wonderful to know you found them professional. Thank you for your lovely feedback!
Thank you for your positive review - Lauryn at Customer Care
All staff were knowledgeable and…
All staff were knowledgeable and friendly and keen to help
7 August 2026
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear that our team was knowledgeable, friendly, and keen to help. Providing excellent service is something we truly pride ourselves on, and we appreciate your kind words!
Thank you for your positive review - Lauryn at Customer Care 💜
Stress-free experience from start to finish
The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger's crossed....
Their description of the ordering/delivery timeline was spot-on and it was delivered bang on time.
13 July 2026
Reply from Bensons For Beds - Chippenham375
"Thank you for your kind words and for choosing our Chippenham store for your mattress purchase. We're thrilled to hear that our team was able to provide you with helpful and patient service.We always strive to provide accurate information and timely delivery, so we're happy to hear that we could meet your expectations. Sweet dreams!" #HappyCustomers #TeamChippenham
Very good buying assistance and a good…
Very good buying assistance and a good price.
Also, delivery was bang on time and efficient.
8 August 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your kind words! We're thrilled to hear that our buying assistance was helpful. Our team prides ourselves on providing timely and efficient delivery. We appreciate your support!
Great experience right from going into…
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and straight up stairs. Everything went so smoothly and my husband put together the bed in no time. Very simple and all parts and tools provided. This is not our first purchase from Bensons, excellent service as always.
7 August 2026
Reply from Bensons For Beds - Chippenham375
Thank you for sharing your experience with us! We are delighted to hear that everything went so smoothly for you, from browsing in-store to having your bed delivered and assembled. Our team strives to provide excellent service every time, and we appreciate your continued support. Enjoy your new bed! 🛏️😊 #Bensons #ExcellentService
Excellent service from Benson's
Excellent service from Benson's, right through from entering the store to the bed being delivered. Well done Benson's.
19 July 2026
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear that you experienced excellent service from the moment you entered the store right through to the delivery of your bed. Thank you for your kind words!
Team Bensons
Excellent service
Excellent service throughout highly recommended the Chippenham Store Sharon the sales advisor was really helpful & knowledgeable. The delivery was on time and 2 very professional drivers delivered the goods
17 July 2026
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear you received excellent service throughout your experience. It's wonderful that our sales advisor was really helpful and knowledgeable, and that your delivery was on time with professional drivers.
A clean
A clean, bright and spacious shop, with staff that were polite, helpful, but not pushy. Understood what we wanted and listened and offered advice when and where needed, made for a good experience, shop.
22 July 2026
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear that our shop was clean, bright, and spacious, and that our staff were polite and helpful without being pushy. It's wonderful that they understood your needs and offered advice, making for a good experience.
Thank you for your review - Lauryn at Customer Care 💜
The sales lady was very helpful
The sales lady was very helpful, but there was a nan in the shop hoovering. We could barely hear ourselves think!
He knew we were struggling but continued. I could see the sales lady was quite upset by this man's behaviour.
21 July 2026
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your experience. We are concerned to hear about the disruption caused by the cleaning and how it impacted your visit. We are addressing this internally to ensure a more pleasant environment for all our customers.
Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear that you experienced good service and quick delivery with us. Thank you for your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.