The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
Malcolm the advisor was excellent, very knowledgeable, friendly and answered all our questions. He went through the pros and cons of each mattress and helped us make an informed decision. Didn't pr... See more
Company replied
There was no hard sell which was a relief. Staff were helpful but let us just look around & then when we needed more information they were there to answer all our questions. We were clueless about our... See more
Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.7
Excellent
256 reviews
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Excellent service
Excellent service, Jeff was very helpful and knowledgable and we felt under no pressure . A great experience .
29 October 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your wonderful review! We're thrilled to hear that Jeff provided you with helpful and knowledgeable service without any pressure. Your satisfaction is our top priority, and we look forward to welcoming you back for another great experience!
My experience of purchasing my bed is…
My experience of purchasing my bed is not one to be remembered. I actually asked the salesman which bed was I having! not the best start. The bed is too high for me. I have already fallen out of it 3 times. The matress is hard and lumpy. A mistake I will always regret.
16 October 2026
Reply from Bensons For Beds - Chippenham375
Hello,
We are so sorry to read that you are not getting along with your bed. We have contacted you today to resolve this.
Thank you,
Megan | Customer Care Specialist
Hard upsell not a white glove delivery
promised a "white glove" delivery but it was just a normal delivery.. very pushy on the phone sale always being untruthful to upsell assume that customers are not savvy.....delivery men spoke in their homeland native language in customers home where the customer was elderly and English racism works both ways. definitely not worth the money , will learn from my parents delivery and buy our bed elsewhere. Maybe Bensons will show customers more respect in future train delivery people .
20 October 2026
Reply from Bensons For Beds - Chippenham375
We are deeply sorry to hear about the disappointing experience your parents had with both the sales process and the delivery service. We aim to provide a respectful, professional, and honest service at every stage, and it is incredibly concerning to hear that this was not the case during their interaction.
The behaviour and communication described do not reflect our standards. Please be assured that your comments will be shared with the couriers used to ensure the service is improved and that all customers are treated with the utmost respect. We appreciate you bringing this to our attention,
Megan | Customer Care Specialist
Good advice from staff
Good advice from staff, good delivery time frame, delivery team friendly and helpful
22 October 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with helpful advice, and that you experienced a prompt delivery with a friendly and supportive crew. Your satisfaction is our top priority, and we look forward to serving you again soon!
Team Bensons
Very helpful staff with lots of…
Very helpful staff with lots of knowledge , plenty of of choice .
6 October 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your kind words! We're thrilled to hear that our staff's knowledge and our wide selection made your experience enjoyable. We strive to provide the best service possible and appreciate your feedback. We look forward to serving you again soon!
Friendly customer service, excellent delivery
Friendly customer service and advice.
Delivery and communication throughout was exceptional!
30 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and delivery. Your satisfaction is our priority, and we look forward to serving you again soon!
Great service from the sales person…
Great service from the sales person Jeff in the store and the delivery men Gary and Warren
28 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your wonderful feedback! We're thrilled to hear that Jeff, Gary, and Warren provided you with great service. Our team works hard to ensure a positive experience, and your kind words motivate us to keep it up. We look forward to serving you again!
Delivery and assembling bed and…
Delivery and assembling bed and removing you old bed
19 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your review! We are happy to hear that our delivery and assembly service, with the added convenience of removing your old bed, met your expectations. We strive to provide excellent and efficient services for our customers.
unpressurised and helpful service
3 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your kind review! We strive to provide a stress-free and supportive experience for all of our customers. Your feedback means a lot to us!
Jeff at chippenham branch let us browse…
Jeff at chippenham branch let us browse at the mattresses without putting pressure on us,however he was very helpful with his advice when asked, buying our mattress was pleasurable experience.
20 September 2026
Reply from Bensons For Beds - Chippenham375
We are thrilled to hear that Jeff at our Chippenham branch provided you with a pressure-free and helpful mattress shopping experience! Thank you for the kind review, we value your satisfaction as our customer.
The member of staff at Chippenham who…
The member of staff at Chippenham who served me with was very helpful giving me information about various mattresses I tried out. I didn't have to wait long for a delivery date. The mattress arrived in good condition and they carried it upstairs for me.
6 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for the wonderful review! We take great pride in our friendly and knowledgeable staff at Chippenham. We're thrilled to hear that your mattress arrived in good condition and was delivered quickly and efficiently. We hope you enjoy your new mattress and look forward to serving you again in the future.
Gold Star to Benson's !
Well what a great experience! Things have certainly moved on with Benson's since I bought from them in 2019. Appreciated the messages confirming the date promised was still honoured. Messages confirming my slot and what to expect. Delivery men were brilliant too.
14 September 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for the wonderful review! We're thrilled to know that you had a great experience with us. We are constantly striving to improve our services and keep our customers informed along the way. We're glad you noticed the changes since your last purchase and we hope to continue exceeding your expectations. Thank you for choosing Benson's!
great experience from Benson Beds in…
great experience from Benson Beds in Chippenham. The sales assistant was super friendly and very knowledgeable and the whole process from buying the mattress to delivery was flawless. Highly recommend
14 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your wonderful review! We're so pleased to hear that your experience, from the friendly and knowledgeable sales assistant to the flawless delivery of your mattress, was excellent. We appreciate your high recommendation!
Team Bensons
Good experience
The salesman was not pushy, advised us on the products we were interested in.
Gave us time to think about things. Before proceeding with the order.
3 September 2026
Reply from Bensons For Beds - Chippenham375
Thank you for sharing your positive experience with our salesman! We pride ourselves on giving our customers the time and information they need to make informed decisions. We appreciate your business and look forward to working with you again in the future.
I was telephoned prior to their…
I was telephoned prior to their arrival, when they came they were very helpful and polite. They changed the bed quickly.
31 August 2026
Reply from Bensons For Beds - Chippenham375
Thank you for taking the time to share your experience with us! We are thrilled to hear that our team provided prompt and friendly service, and we were able to meet your needs efficiently. Your satisfaction means everything to us!
Jeff was very helpful and purchase was…
Jeff was very helpful and purchase was very easy.
28 August 2026
Reply from Bensons For Beds - Chippenham375
We are so pleased you are happy with your product and the experience you have received.
Superb service and communication
16 August 2026
Reply from Bensons For Beds - Chippenham375
Many thanks for you kind words ..... Chippenham Team
Fantastic experience
Fantastic. Delivered on time, and was able to track on the day. Was kept informed via emails and phone call. I wouldn’t hesitate to use again if I need a bed product. First class service.
13 August 2026
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear that your delivery was on time and that you were kept well-informed throughout the process. It's wonderful that you received first-class service!
Team Bensons
Reply from Bensons For Beds - Chippenham375
We're so pleased to hear you received excellent service throughout your experience, from the store all the way through to delivery. Thank you for your wonderful feedback!
Team Bensons
Never sleeping on the job.
Very friendly and helpful salesman in store. Delivery sooner than anticipated. Delivery crew very friendly and careful. All round a good experience.
10 August 2026
Reply from Bensons For Beds - Chippenham375
Thank you for your positive feedback! We're so glad our salesman provided excellent service and your delivery arrived sooner than expected. Our team takes pride in providing great experiences for our customers. We appreciate your support! #happy customers #excellent service
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