Bensons For Beds - Cambridge Reviews 

406
TrustScore 5 out of 5

4.8

Unit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently visited the Bensons for Beds store in Cambridge and had a fantastic experience, entirely thanks to Lorenzo. He was exceptionally helpful, knowledgeable, and patient throughout the proces... See more

Rated 5 out of 5 stars

Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... See more

Company replied

Rated 5 out of 5 stars

I love my new dunlopillows I got served by Lorenzo,what a caring knowledgeable man He made my shopping experience fun and painless I recommend asking for him to serve you great sale on now instore

Rated 5 out of 5 stars

Monju the manager at the Cambridge store, was absolutely amazing! Customer service second to none and took his time to explain all the options available! Polite and friendliness of him was the ultimat... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Cambridge

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, United Kingdom

  • 1223356994

4.8

Excellent

TrustScore 5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(406)

25,052 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Monju was so helpful

Monju was so helpful, explained everything about the bed and mattress I bought. Answered all my questions in detail. Would definitely buy from here again.

12 January 2025
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're happy to hear that our team member was so helpful and thorough in explaining everything about your purchase. We appreciate your positive feedback and are glad you enjoyed your experience.
Take care, Megan at Customer Care

Rated 5 out of 5 stars

Excellent service and helpful staff

Excellent service and helpful staff. We spent a long time choosing and the information with each bed was clear and informative and alot easier to understand than other stores we went to.
Easy to complete the order and Monju was a very helpful salesman.

5 January 2025
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're delighted you found our staff helpful and the information clear. It's great to know that the details provided made your decision easier compared to other stores. We appreciate your positive feedback on the easy order process, Megan at Customer Care

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service from the whole team, but in particular the hugely helpful and very lovely store manager at Cambridge branch.

8 January 2025
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We appreciate you sharing your experience! We're happy to hear that you received wonderful customer service from our team and the store manager at our Cambridge branch.
Take care, Megan at Customer Care

Rated 5 out of 5 stars

We went and ordered a new Mattress…

We went and ordered a new Mattress today, when we went into the shop the Monju Ali came over and showed us all the mattresses they had he was very polite and very helpful and friendly and explained all the different mattresses they have.

7 January 2025
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're happy to hear that you had a positive experience ordering a new mattress! We appreciate that our team member was helpful, polite, and friendly while explaining the mattress options. Thank you for your review, Megan at Customer Care

Rated 4 out of 5 stars

We where welcomed and all questions we…

We where welcomed and all questions we asked got a quick, clear and precise answer. Staff where very helpful and didn't mind too much with our little one wanting to try all the beds

5 January 2025
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're happy to hear that you felt welcomed and received helpful, clear answers. It's great our staff accommodated your little one! Thanks for your review, Megan at Customer Care

Rated 5 out of 5 stars

Just the right service

Kieran (Cambridge store) was very helpful in explaining all the features of the various beds, answering our questions and giving us the space to make our decision

1 January 2025
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're happy to hear that the team member at the Cambridge store was helpful and provided you with the information and space needed to make your decision. We appreciate your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff. Used the electronic system to help choose correct mattress Listened to what we wanted and showed us what was available in our choices. Arranged delivery and taking away our old mattress. Have bought a bed from them before and very pleased with the bed and the service they gave us

1 January 2025
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're happy to hear that our team member was helpful in choosing the correct mattress and that you were pleased with the service. It's great to know that we could arrange delivery and removal of your old mattress. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

We're looking for a superking size and…

We're looking for a superking size and found it by the help of a very kind and professional person with his expertise and experience guided, showed, and explained exactly what we wanted. It's such a great service we ever had before. Thank you so much and Happy New Year!

26 December 2024
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're happy to hear that you found the perfect superking size with our team's help! We appreciate your kind words about the great service you received, Megan at Customer Care

Rated 5 out of 5 stars

The salesman was excellent really…

The salesman was excellent really attentive and knew a lot about the mattresses. We found the one that was most suited to us which is great

29 December 2024
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

We're glad you found the perfect mattress with our attentive team member's help. Thank you for sharing your positive experience; we appreciate it! Take care,
Megan at Customer Care

Rated 5 out of 5 stars

We are so excited to meet such a live…

We are so excited to meet such a live and kind person Manju who helped us with options of choosing a matters and we found what we looked for. To our surprise 😮 we got a great price and value. it's worth. Thank you for your service and kindness and help.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

A personalised Touch

Manju, the store manager was one of the best sales manager we ever met. He was very attentive, polite and lovely to talk to. Helped us decide on the best product for our case. Elevated the experience to a new level. Greatly appreciated.

17 December 2024
Rated 1 out of 5 stars

Suboptimal Service

Apart from the salesman (Monju) who was very helpful, the whole experience with this company has been disappointing. Service overall has been suboptimal, products purchased have yet to be received (still waiting delivery which has been advised will be over a week late than date provided!). When calling various departments advised it is not their problem they have not been able to delivery our goods and we basically need to accept that we have to wait. I will not be buying from Bensons Beds again and certainly not recommending. Somethings cannot be helped however the way this event was dealt with with not customer focus or friendly.

3 December 2024
Unprompted review
Bensons For Beds - Cambridge logo

Reply from Bensons For Beds - Cambridge

Thank you for sharing your feedback. We’re sorry for the delays and the lack of support you experienced. Your comments have been passed to the relevant team, and we’ve taken steps to improve communication and customer service to ensure a better experience in the future.
Thank you,
Megan at Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look