First class service from Tyrrell in the Westwood Cross branch. Warm attentive service that cut out a lot of time wasting. His analysis of our needs resulted in a shortlist that goes perfectly. Patient... See more
Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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The sales representatives in store were very friendly and helpful without being pushy. They left us alone to browse but kept checking in. Ordering was very straight forward including the finance optio... See more
Company replied
We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
Company replied
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
Company details
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
721 reviews
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Excellent
Excellent, genuinely good customer service from within the store to delivery. A great product. No sales pressure, caring service. Many thanks
22 March 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for giving us 5 stars John! We’re delighted to hear you received excellent, genuine customer service from our in‑store team right through to delivery. It’s wonderful to know you’re happy with the product and felt no sales pressure—just caring, supportive service. Many thanks for sharing your experience,
Megan at Customer Care✨
A great first impression ...
Met by a very helpful assistant Kyle who showed us around the store, listening to our enquiries and not once did we feel pressured or harrased
We made our purchases, we were given the options avaliable for payment and added additional items that really made our visit very pleasant and uplifting
We have since gone online to purchase yet more products. This young man in your Westwood Cross store is an asset and great ambassador for the company
18 March 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for your wonderful feedback! We’re delighted to hear Kyle gave you such helpful, attentive support and made your visit to the Westwood Cross store so relaxed and pressure‑free. It’s fantastic to know he listened to your needs, guided you through your options, and helped make your purchase experience pleasant and uplifting.
Thank you again for taking the time to share your experience with us- It means the world,
Megan at Customer Care
Great customer service
Great customer service. Kept me notified at all times. Smooth delivery.
16 March 2026
Reply from Bensons For Beds - Broadstairs
Love to hear it Lorna! 🚚✨ Smooth updates and smooth delivery — just how it should be! Thanks for sharing your great experience,
Megan at Customer Care
It was a very easy pleasure to visit…
It was a very easy pleasure to visit the shop,also staff was great all the questions answered
13 March 2026
Reply from Bensons For Beds - Broadstairs
Thank you for the lovely feedback Roy! We’re so glad you enjoyed visiting the shop and found our staff helpful and ready with all the answers. It’s great to hear your experience was such a pleasure!
See you next time! Megan at Customer Care 😊
Great support from staff
Great support from staff. Listened to customers needs.
7 March 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
Great to hear our staff gave such supportive, attentive service and really listened to what you needed! 😊 Thanks for the lovely feedback,
Megan at Customer Care
Excellent service.
I have just purchased a new bed base, headboard and mattress from Bensons for beds. I was assisted by Kyle at the Westwood branch. He was very polite, courteous and helpful, he listened to me and helped me choose a mattress suitable for my bad back. All in all Kyle was excellent in customer service 👏 I will be in need of another mattress soon so will be returning. Thank you Bensons for beds and Kyle for all your help.
10 March 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for your wonderful review! I’m delighted to hear that Kyle at our Westwood branch gave you such polite, courteous, and helpful service. It’s great to know he took the time to listen to your needs and helped you choose a mattress that would best support your back — that’s exactly the level of care we aim to provide.
Thanks for choosing us,
Megan at Customer Care
Just perfect
The crew were very helpful and made us feel valued so much so after purchasing a bed we went ahead and purchased a new mattress
6 March 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your lovely review! We’re so pleased to hear the crew were so helpful and made you feel valued. It’s wonderful that your positive experience led you to purchase both a bed and a new mattress. We really appreciate your support,
Megan at Customer Care
Reply from Bensons For Beds - Broadstairs
Thank you for your lovely review! We’re delighted to hear that from the moment you entered the store, you felt so well looked after. We truly appreciate your kind words and are thrilled you had such a positive experience with us,
Megan at Customer Care
Friendly helpful staff
6 March 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your review — we really appreciate it! It’s great to hear that you found our staff friendly and helpful. If there’s anything else we can assist you with, please let us know,
Megan at Customer Care
Excellent service and the…
Excellent service and the representative who we dealt with was equally Excellent covered everything we wanted and more. Excellent in her communications .
8 March 2026
Reply from Bensons For Beds - Broadstairs
John,
We appreciate your positive feedback! We're happy to hear that you received excellent service and that our representative met your needs and communicated effectively.
Team Bensons
All around a good experience
The manager was very helpful and especially patient when choosing our new headboard. The delivery was on time and on the date we were given !
All round a good experience and we would be happy to use Benson's again.
6 March 2026
Reply from Bensons For Beds - Broadstairs
Marilyn Hobbs,
We're so glad to hear that the manager was helpful and patient while you chose your new headboard. It's great to know the delivery was on time. We appreciate your feedback and are happy you had a good experience!
Team Bensons
Maxine was fantastic explained…
Maxine was fantastic explained everything with no pressure to buy
Delivery was on time and efficient
6 March 2026
Reply from Bensons For Beds - Broadstairs
Andrewjohnmartinoutlook.com,
We appreciate you sharing your feedback. We're so happy to hear that everything was explained well without pressure and that your delivery was on time and efficient!
Team Bensons
Brilliant from start to finish
From the store visit with a very helpful staff member (Kyle) there was zero pressure and he didn’t over crowd us. He helped us choose the perfect mattress and bed. The delivery guys were great. So polite and helpful and they did a great job putting our bed together. Absolutely love my bed…. A little too much haha.
2 March 2026
Reply from Bensons For Beds - Broadstairs
Thank you so much for your fantastic review! We’re delighted to hear that Kyle made your store visit so comfortable and helpful, with no pressure and plenty of support in choosing the perfect bed and mattress. It’s wonderful to know the delivery team were polite, helpful, and did a great job assembling everything. We’re thrilled you absolutely love your new bed — even a little too much!
Megan at Customer Care
Reply from Bensons For Beds - Broadstairs
Kay Austin,
We're happy our delivery was on time, and our team was helpful and pleasant. Thank you for your feedback.
Team Bensons
Happy Customer 10/10 👍🏽😁
Benson's for beds is the only place I will be getting my mattresses and also bedframes for the future now! Love my new mattress igel firm matresss helps support your back because my back was in bits with my last bed (memory foam) so glad I listened to my body and got a new mattress im so happy 10/10 happy customer 👍🏽😁
25 February 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
Hannah Galvin,
We're happy to hear that you love your new mattress and bedframe. It's great to know the firm mattress helps support your back. We appreciate your feedback and are so glad you're a happy customer!
Team Bensons
My experience with Benson for Beds has…
My experience with Benson for Beds has really been a good experience. I have had my mattress for a week now and am finding it really comfortable. I have received further emails from Bensons with aftercare advice which has been very helpful.
26 February 2026
Reply from Bensons For Beds - Broadstairs
Kerri,
We're so glad to hear that you're finding your new mattress comfortable! It's great to know that the aftercare advice we provided has been helpful. Thank you for sharing your positive experience with us.
Team Bensons
Good service
26 February 2026
Reply from Bensons For Beds - Broadstairs
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
From helpful salesman to the…
From helpful salesman to the information regarding delivery and was on time great service
26 February 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your feedback — from the helpful salesman to the clear delivery updates and punctual arrival, we’re really pleased to hear everything went smoothly. Great service is what we aim for!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Great service from Tyrell.
21 February 2026
Reply from Bensons For Beds - Broadstairs
Thank you for the great feedback Andrew! We’re so pleased to hear you received excellent service from Tyrell.
Looking forward to seeing you again!
Megan at Customer Care
Replacement beds
Efficient and friendly service in the show room
Kept updated regarding delivery
Installation efficient and quick
20 February 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your lovely feedback! We’re delighted you enjoyed our friendly showroom service, the delivery updates, and the quick, efficient installation. We hope you enjoy your new purchase,
Megan at Customer Care
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