The reception by the shop's customer service staff was quite warm, friendly and receptive. He was careful to understand what we wanted, explained every detail to us, and allowed us to experience vario... See more
Location
Switch locationUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more
Company replied
Excellent Service! We were looking for a firm, orthopaedic mattresses because Ive had neck fusion and have chronic lower back and leg pain. Roberto politely approached us as we were l... See more
Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!... See more
Company details
About Bensons For Beds - Bournemouth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom
- 1202529500
4.8
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the moment we walked in the shop…
From the moment we walked in the shop we had great service and a very helpful salesperson.
17 September 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a great experience
I had a great experience buying my new matress. The staff were chatty and polite. There was no hard sell which was wonderful. Really gret service
2 September 2023
Reply from Bensons For Beds - Bournemouth
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Reply from Bensons For Beds - Bournemouth
We really appreciate the time taken to leave us this lovely review. -Team Bensons
Good sales man
26 August 2023
Reply from Bensons For Beds - Bournemouth
Thank you for your review on our Bournemouth Sales Team - Team Bensons
Polite
Polite, knowledgable and helpful staff. Not pushy but helpful. A good experience
24 August 2023
Reply from Bensons For Beds - Bournemouth
Thank you Mr Bellamy for this lovely review - Team Bensons
Very efficiant and knowledgable…
Very efficiant and knowledgable salesman. Nothing was too much trouble and everything was explained clearly. We've paid for disposal of our old bed and for assembley of the new one, so hopefully that will all run smoothly too.
28 August 2023
Reply from Bensons For Beds - Bournemouth
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Good customer service
The selection of product was ery good and reasonable priced. But more importantly the customer service was excellent and knowledgeable without being pushy to ensure we got the right mattress we needed.
26 August 2023
Reply from Bensons For Beds - Bournemouth
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Welcoming and knowledgeable staff
Welcoming and knowledgeable staff, efficient administration of the purchase order. Hopefully the delivery experience will be as positive.
26 August 2023
Reply from Bensons For Beds - Bournemouth
We really appreciate the time taken to leave this feedback for us. -Team Bensons
non pushy well informed staff
24 August 2023
Reply from Bensons For Beds - Bournemouth
We're pleased to hear this. Thank you for your feedback. -Team Bensons
Helpful advice and listened
Helpful advice and listened. Took the time to answer questions.
23 August 2023
Reply from Bensons For Beds - Bournemouth
Hello Mrs Norton, thank you for taking the time to provide us with this positive feedback. - Team Bensons
Excellent delivery
Our mattress was delivered on time today. Excellent communication from the two delivery guys on where they were. They were careful and considerate in our home and polite and friendly. Alex and Keiran were so efficient in removing the old and delivering the new mattress. I would have no hesitation in recommending them and Bensons for Beds every time. Thank you.
16 August 2023
Unprompted review
Reply from Bensons For Beds - Bournemouth
Hello Jacqueline.
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Helpful, got the job done.
Glenn was really helpful and knowledgeable. Made the process very quick and easy.
12 August 2023
Reply from Bensons For Beds - Bournemouth
Hello Helen,
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
Reply from Bensons For Beds - Bournemouth
Hello Loredana
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Very supportive
6 August 2023
Reply from Bensons For Beds - Bournemouth
Hello Sabina
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Helpful friendly staff
22 July 2023
Reply from Bensons For Beds - Bournemouth
Hello
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Professional efficiency
Courteous and efficient staff who were very knowledgeable about their products. A very enjoyable experience
24 July 2023
Reply from Bensons For Beds - Bournemouth
Hello Helen,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
The sales person David was excellent
The sales person David was excellent. He wasn't at all pushy. He knew exactly which mattress to recommend based on what I told him. He was very knowledgeable. We bought an Ottoman storage bed & hybrid mattress. The prices were reasonable. Delivery time stated as 3 weeks. They do charge delivery. We thought this could have been free, considering we had no choice but to have the flatpack bed delivered & we spent £1200. They offer insurance to repair or replace.
21 July 2023
Reply from Bensons For Beds - Bournemouth
Hello Julie,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Best customer service in a long time
I went in looking for a new mattress and Glenn was so helpful and told me what type of mattresses would be good etc. He was very patient while I tried out a lot of different mattresses and was not pushy at all which I really appreciated. I actually ended up getting a new bed frame and wardrobe as well as the mattress which was definitely down to Glenn helping us so much with my initial mattress query. Would definitely recommend benson for beds and especially Glenn to everyone.
15 July 2023
Reply from Bensons For Beds - Bournemouth
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Glenn can be given the credit he deserves. - Team Bensons
Happy customer
The staff at Bensons were great and very knowledgeable with helping me find a new mattress and did me a great deal.
The removal men were brilliant they used as well to deliver the mattress and bring it up.
8 July 2023
Reply from Bensons For Beds - Bournemouth
Thank you for your lovely feedback, Myles! We are so pleased to hear that the service in and out of store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons
Reply from Bensons For Beds - Bournemouth
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments. -Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.