In store staff were very friendly and helpful - nothing was too much trouble for them to help us make the right decision. Delivery team were also very friendly - mattress was large and difficult to g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Bensons for bed shop in Blackpool to see what was available and some inspiration . A member of staff Gem listened to us and showed us the various options . She was not pushy and was very p... See more
Company replied
Another great service from Bensons For Beds this time at the Blackpool store. Excellent service received from Sandra, she was friendly and warm in manner, knowledgeable and professional. We purch... See more
Company replied
Showroom very good, friendly and helpful - and through asking questions and letting us experience different types of mattress, we found what we needed. Delivery men were rushing - one man in particu... See more
Company replied
Company details
About Bensons For Beds - Blackpool
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A2 Blackpool Retail Park, FY4 2RP, Blackpool, Lancashire, United Kingdom
- 1253403456
4.9
Excellent
572 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Look no further than Bensons for Beds.
I found the Staff, helpful, pleasant and efficient.
5 March 2026
Reply from Bensons For Beds - Blackpool
Thank you for your lovely review! I’m really pleased to hear that you found our staff helpful, pleasant, and efficient — that’s exactly the experience we aim to provide.
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
Great experience
Great experience from the beginning, when we were helped to choose our perfect bed, until its careful and timely delivery. I recommend Bensons for Beds.
6 March 2026
Reply from Bensons For Beds - Blackpool
Mrs Crizbasan,
We're happy to hear that you had a great experience, from choosing your perfect bed to its careful and timely delivery! We appreciate your recommendation.
Team Bensons
I was kept informed of delivery date…
I was kept informed of delivery date and time and the installers were efficient and friendly. My old mattress and divan were taken away and everywhere was left clean and tidy.
2 March 2026
Reply from Bensons For Beds - Blackpool
Duncan Lofthouse,
We're delighted you were informed of your delivery and that the installers were efficient and friendly. It's great your old items were removed and everything was left tidy.
Team Bensons
Staff were really friendly and helpful
Staff were really friendly and helpful, Julie was our sleep expert and she was great.
27 February 2026
Reply from Bensons For Beds - Blackpool
We're so glad to hear that our staff were friendly and helpful! It's great to know that our sleep expert was so helpful to you.
Team Bensons
Great work
Communication, brilliant. Delivery guys and bed builders, brilliant. Connected everything to wifi. Fast, efficient. Great job guys!
20 February 2026
Reply from Bensons For Beds - Blackpool
Thank you for your 5 star review Bryan! Brilliant to hear communication was spot‑on and that the delivery and build teams were fast, efficient, and even connected everything to Wi‑Fi.
Thanks again for your support—it means a lot!
Megan at Customer Care
Sales lady was brilliant informative…
Sales lady was brilliant informative and knowledgeable. A lovely lady.
The delivery was on time and the 2 lads that delivered nothing was too much trouble.
20 February 2026
Reply from Bensons For Beds - Blackpool
Thank you for your lovely review! 😊 We’re so pleased to hear that our sales lady was brilliant — informative, knowledgeable, and a pleasure to deal with. It’s great to know your delivery arrived on time and that the two lads who delivered your items were so helpful and happy to assist with anything. We truly appreciate your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Blackpool
Thank you for your fantastic feedback Mark! We love a 10/10 — so happy to hear you’re a very happy customer,
Megan at Customer Care
Reply from Bensons For Beds - Blackpool
Thank you for your feedback! We’re delighted to hear that you received excellent customer service. We really appreciate you taking the time to share your experience with us,
Megan at Customer Care
The bed is great But the service from…
The bed is great But the service from Bensons ( right through ) has been poor !
The first invoice was wrong , we had to pay up front ( over £2000) for a delivery date 3 months in advance ( having been told initially the it would be 3weeks) then that was further delayed
Upon delivery - although the service appeared good) we discovered they had trapped a bedside lamp wire with in the bed frame which has proved impossible to remove and rendered the lamp in Sao as it may be a fire hazard if we try to use it
Finally I’ve tried several times to contact them to sort this out and have had no success ( still waiting an initial call back)
19 February 2026
Unprompted review
Reply from Bensons For Beds - Blackpool
Thank you for your review. I’m very sorry to hear that the fitters accidentally trapped a wire in the side rail — I completely understand how inconvenient and frustrating this must be for you. We have contacted you today to resolve this.
Thank you,
Megan at Bensons for Beds
Excellent service
We just popped in to take a look one evening. The member of staff was excellent. She offered help but was willing to give us enough time to take a look ourselves. Then she offered help again and suggested the mattress check. All the time polite, helpful, knowledgeable but not pushy.
We left that evening with a quote and thinking time. My husband returned the next day to buy the type of mattress and new bed that had been suggested.
13 February 2026
Reply from Bensons For Beds - Blackpool
We're happy to hear that our team member was excellent, offering help without being pushy, and that the mattress check was helpful. It's great your husband returned to purchase the suggested mattress and bed. Thank you for your positive feedback!
Stewart - Team Bensons
I would highly recommend Bensons for Beds
I would highly recommend Bensons for Beds
Excellent customer service and lovely friendly people always ready to help
17 February 2026
Unprompted review
Reply from Bensons For Beds - Blackpool
We're happy to hear you recommend us! It's great to know you received excellent customer service from our friendly team, who were always ready to help.
Stewart - Team Bensons
Good products at a reasonable price
Good products at a reasonable price.
Delivery was excellent 2 good lads.
Very respectful of my property.
16 February 2026
Reply from Bensons For Beds - Blackpool
We're so happy to hear you found good products at a reasonable price! We appreciate that the delivery team was excellent and respectful of your property.
Reply from Bensons For Beds - Blackpool
We're delighted our sales lady at Blackpool was very helpful! We appreciate your positive feedback so much.
Really good ezperience altogether
14 February 2026
Reply from Bensons For Beds - Blackpool
We appreciate you sharing your thoughts. We are very glad you had a good experience with us overall.
Stewart - Bensons Team
High end mattress purchase
Friendly and non encroaching sales team.
Excellent product knowledge.
5***** Service.
7 February 2026
Unprompted review
Reply from Bensons For Beds - Blackpool
We appreciate you sharing your feedback! We're so happy to hear that our sales team was friendly and knowledgeable, providing excellent service.
A good experience all round
Monica in the Blackpool store was very pleasant and helpful. The 2 lads who brought the mattress and removed the old one were on time, friendly and very efficient. They even offered to remove their shoes. A good experience all round.
5 February 2026
Reply from Bensons For Beds - Blackpool
We're happy to hear that you had a good experience in our Blackpool store! We appreciate your positive feedback regarding Monica and the delivery team's pleasant and efficient service.
Amazing experience
On entering the store I thought that it was very bright and clean. The staff left me to browse, which made me feel relaxed. On choosing the item that I wanted, I found the Customer Service to be very courteous and professional. I would definitely recommend Bensons for Beds
6 February 2026
Unprompted review
Reply from Bensons For Beds - Blackpool
We're happy to hear that you liked our store's atmosphere and appreciated the balance of browsing and professional service. Thank you for recommending us!
Ordered a mattress
Ordered a mattress. Had the mattress for 4 nights and really pleased with the product. Delivery was great too.
6 February 2026
Reply from Bensons For Beds - Blackpool
We're happy to hear that you are pleased with the mattress and our delivery service. Thank you for sharing your positive experience with us!
Excellent customer care!
5 February 2026
Reply from Bensons For Beds - Blackpool
We appreciate your positive feedback! We are so glad you enjoyed our excellent customer care.
Efficient and helpful throughout.
Efficient and helpful service in the shop. Good range of products. Delivery arrangements very clear, flexible enough and with good communication throughout.
2 February 2026
Reply from Bensons For Beds - Blackpool
Thank you for your lovely review! We’re delighted to hear you received efficient and helpful service in-store and enjoyed the range of products available. It’s great to know that the delivery arrangements were clear, flexible and well‑communicated throughout. We truly appreciate you taking the time to share your experience,
- Megan at Customer Care💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.