Jay the assistant was very friendly and helpful without being pushy and helped us choose the right mattress
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We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... See more
Company replied
Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... See more
Company replied
Great company. Store advisors were extremely helpful. From the sale to the delivery I was very happy. If you're looking for a new bed, give these a try. Definite must.
Company details
About Bensons For Beds - Beckton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom
- 2085070533
4.7
Excellent
228 reviews
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Jayanth was exceptional when we bought…
Jayanth was exceptional when we bought our new bed. He was friendly, patient, and really knew his stuff. He took the time to understand what we needed and made the whole process easy and enjoyable. Fantastic customer service - Jayanth is a real credit to Bensons for Beds!
28 September 2025
Reply from Bensons For Beds - Beckton
We're happy to hear that you had such a positive experience. It's great to know that our team member's knowledge, patience, and friendly service made buying your new bed easy and enjoyable. We appreciate your positive feedback,
Megan at Customer Care
Our executive Jay was very patience and…
Our executive Jay was very patience and made us feel very comfortable
16 September 2025
Reply from Bensons For Beds - Beckton
We appreciate you sharing your experience. We're so glad that our executive was patient and made you feel comfortable during the process!
Best Wishes,
Megan at Customer Care
Ayesha from Beckton store made our…
Ayesha from Beckton store made our shopping experience very pleasant and enjoyable. Her friendly manner and professionalism was very helpful when we were lost and confused what option to go for. She took her time to explain things to us and this information provided enabled us to make our minds a bit faster. Thank you so much for lovely shopping experience. Ayesha gets all 5 stars from us but the company it self probably just 3 because estimate of delivery for our ordered bed is 12-14 weeks which is very long…
7 September 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We're happy to hear that your shopping experience was pleasant and that our employee was helpful. We appreciate your feedback and we'll review the delivery estimate.
Take care,
Megan at Customer Care
£100 pillows developed a strong glue…
£100 pillows developed a strong glue smell. Customer service said the store would exchange them, but after travelling there Jay refused, saying he “had no code” and sent me back to customer service (closed weekends). Total waste of time and money — shocking service for premium prices.
7 September 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We regret you experienced this issue with the pillows and the service Leslie. As there are no order details attached to this review, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Beckton
We appreciate your feedback and are glad you had a positive experience with our customer service.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Beckton
Thank you for sharing your positive experience with us! We are thrilled to hear that you were well taken care of and left our business feeling happy. That is our goal every time! Hope to see you again soon.
Reply from Bensons For Beds - Beckton
Thank you so much for your 5 star review. We appreciate your kind words and hope you love your new order, Megan at Customer Care
Great service
9 August 2025
Reply from Bensons For Beds - Beckton
Thank you so much for your kind words! We take pride in providing exceptional service to our valued customers. We truly appreciate your support and look forward to serving you again in the future.
Sharice in Beckton store was awesome…
Sharice in Beckton store was awesome explained everything to us to us. Made our choice easier.
5 August 2025
Reply from Bensons For Beds - Beckton
Thank you for choosing our Beckton store and for the great feedback! We're thrilled to hear that Sharice was able to provide you with excellent service and make your decision easier. We hope to see you again soon, Megan at Customer Care
As I said Jay is Exelent.an asset to the…
As I said Jay is an asset to the company/store. (Not the state) that’s wrong printing)
1 August 2025
Unprompted review
Reply from Bensons For Beds - Beckton
Thank you for your kind words! We're proud to have Jay on our team and are glad that he provided you with great service. We appreciate your support, Megan at Customer Care
The warm welcome 🙏
The warm welcome 🙏
The lady very professional
Explanation which was given was amazing.
Very polite and calm plus a smiling on her face
1 August 2025
Reply from Bensons For Beds - Beckton
Thank you for your kind words! We're so glad our staff provided you with excellent service and explanations. Our team takes pride in being professional, polite, and calm to ensure your satisfaction. Come back soon! Megan at Customer Care😊
Reply from Bensons For Beds - Beckton
Thank you for the great review! We are thrilled to hear that you had an amazing experience with our services. We pride ourselves on providing top-notch service to all of our customers. Thanks for choosing us, Megan at Customer Care
The sales person was polite and gave us…
The sales person was polite and gave us time to look around before approaching use. His knowledge about the product was also very valuable.
28 July 2025
Reply from Bensons For Beds - Beckton
Thank you for the kind words, we pride ourselves on providing exceptional service and knowledgeable staff. We’re glad you had a positive experience with our sales team, Megan at Customer Care
Reply from Bensons For Beds - Beckton
Thank you for the kind words! We are thrilled to hear that you had a positive experience with us. Our team always strives to provide excellent service and deliver on our promises. We appreciate your support and hope to see you again soon, Megan at Customer Care
Good customer service
Good customer service was received, the advisor saved me money off the product I purchased.
29 June 2025
Reply from Bensons For Beds - Beckton
Thank you for sharing your experience! We're thrilled to hear our advisor was able to save you money on your purchase and provide excellent customer service. We value your business, Megan at Customer Care
Excellent delivery & construction.
Excellent delivery & construction.
The task of assembling the bed was taken with care and expertise by two very polite employees.
I am inspired by the diligence and decency of your staff and shall consider shopping at your store again.
1 July 2025
Reply from Bensons For Beds - Beckton
Thank you for your kind words! We are thrilled to hear that our team provided excellent delivery and construction services for your new bed. We look forward to seeing you again in the future, Megan at Customer Care
I’m very happy with the all round…
I’m very happy with the all round service I received from start to finish
I am very satisfied with my bed
I got excellent customer service from the store in Becton also the manager and all the staff were definitely caring and helpful
The delivery team were very careful and helpful
1 June 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We're so glad to hear you're happy with the service you received and satisfied with your bed. It's great to know that the store staff and delivery team were caring and helpful. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Beckton
We're glad you found our customer service helpful and clear. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
Very reliable products
I always shop from bensons for beds their quality is very reliable especially mattress,I am using their mattress for 15 years never had any issues.
4 June 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We're happy to hear that you've had such a positive experience with our mattresses for the past 15 years Amber! We appreciate your trust in our quality and reliability. Thanks for sharing, Megan at Customer Care
Excellent choice of beds including…
Excellent choice of beds including mattresses
Staff very helpful- very good customer service
27 May 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We're glad you found an excellent selection of beds and mattresses. It's great to hear that our staff provided very good customer service and were helpful! Take care, Megan at Customer Care
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