Bensons For Beds - Beckton Reviews 

229
TrustScore 5 out of 5

4.8

Unit 4a Beckton Triangle Retail Park, E6 6LH Beckton, London, GB


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Rated 5 out of 5 stars

Trying out mattress was the best part of our experience. We were well explained about the furniture and matters after understanding our requirements. Gave us ample time and space to explore and decide... See more

Rated 5 out of 5 stars

We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... See more

Company replied

Rated 5 out of 5 stars

Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... See more

Company replied

Rated 5 out of 5 stars

Jay the assistant was very friendly and helpful without being pushy and helped us choose the right mattress

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Beckton

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom

  • 2085070533

4.8

Excellent

TrustScore 5 out of 5

229 reviews

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4.8

All reviews

(229)

25,307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trying out mattress was the best part…

Trying out mattress was the best part of our experience. We were well explained about the furniture and matters after understanding our requirements. Gave us ample time and space to explore and decide. Thanks to Ayesha (staff) at Becton retail park.

29 August 2026
Rated 5 out of 5 stars

Jay the assistant was very friendly and…

Jay the assistant was very friendly and helpful without being pushy and helped us choose the right mattress

1 September 2026
Bensons For Beds - Beckton logo

Reply from Bensons For Beds - Beckton

Hi Keir,
Thank you for your lovely review! 😊 We're delighted to hear Jay was friendly, helpful, and able to guide you to the right mattress without any pressure. We'll be sure to pass on your kind words to him. Enjoy your new mattress, and thank you for choosing us,
Megan | Customer Care Specialist⭐

Rated 5 out of 5 stars

Great company

Great company. Store advisors were extremely helpful. From the sale to the delivery I was very happy. If you're looking for a new bed, give these a try. Definite must.

5 June 2026
Rated 5 out of 5 stars

Good customer service and delivered…

Good customer service and delivered everything on time.

13 July 2026
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Reply from Bensons For Beds - Beckton

We're so pleased to hear you had a positive experience with our customer service and that everything was delivered on time. Thank you for your feedback!

Rated 5 out of 5 stars

Jay is the best sellsmen I have come…

Jay is the best sellsmen I have come across in Beckton.. So patient and knowledgeable

6 July 2026
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Reply from Bensons For Beds - Beckton

We're so pleased you found our team member to be patient and knowledgeable. Thank you for your kind feedback!

Rated 5 out of 5 stars

There have been great have someone…

There have been great have someone helping selected correct bed and great options to pay.

5 July 2026
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Reply from Bensons For Beds - Beckton

We're so pleased you had great help choosing the correct bed and found our payment options convenient. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good service and welcoming staff.

Good service and welcoming staff.
Suggestions and explanation was helpful.

3 July 2026
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Reply from Bensons For Beds - Beckton

We're so pleased you received good service and found our staff welcoming. We're glad our explanations and suggestions were helpful.

Rated 5 out of 5 stars

Had a good experience at the Beckton

Had a good experience at the Beckton, London store. Aisha helped me through picking the right mattresses and bed frames so it was a great service.

3 July 2026
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Reply from Bensons For Beds - Beckton

We're so pleased you had a good experience at our Beckton store. It's wonderful that our team member provided great service and helped you choose the right mattresses and bed frames.

Rated 5 out of 5 stars

Jay at Beckton Branch - Fantastic!

Jay at the Beckton branch was fantastic! I found my dream bed and mattress with him on the 27th June. It was difficult to find my dream bed in the delivery time we needed but Jay managed to do that for us. He was so accommodating, professional and very knowledgable.

Thank you Jay! You deserve a lot of recognition.

27 June 2026
Unprompted review
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Reply from Bensons For Beds - Beckton

We're so pleased to hear our team member provided such fantastic service and helped you find your dream bed and mattress. It's wonderful that they were so accommodating, professional, and knowledgeable.

Team Bensons

Rated 5 out of 5 stars

Had a fantastic experience at the…

Had a fantastic experience at the Beckton branch of BFB. I will definitely use them again in the future.

30 May 2026
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Reply from Bensons For Beds - Beckton

We are so glad you had a fantastic experience at our Beckton branch! We truly appreciate your kind words and look forward to seeing you again.

Team Bensons

Rated 5 out of 5 stars

Friendly, Patient & Knowledgeable Service

We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand what we were looking for, answered all of our questions, and gave us plenty of time to think before making a purchase.
At no point did we feel pressured, and her guidance really helped us make the right decision. Excellent customer service from start to finish — thank you, Cheriene!

26 April 2026
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Reply from Bensons For Beds - Beckton

We are so pleased to hear you had such a fantastic experience with us! It's wonderful that our team member was so knowledgeable, patient, and helped you make the right decision without any pressure. Thank you for your kind words.

Team Bensons

Rated 5 out of 5 stars

Excellent Service

I would like to express my sincere appreciation for Jayanth at Bensons for Beds. The service he provided was truly outstanding from start to finish. Jayanth was extremely welcoming, professional, patient, and genuinely cared about helping us make the right choice rather than simply making a sale. He took the time to understand our needs, explained everything clearly, answered every question with great knowledge, and guided us through all the options without any pressure.

What really stood out was his positive attitude, attention to detail, and willingness to go the extra mile to make sure we were comfortable and confident with our decision. Excellent customer service like this is rare and makes a huge difference. Jayanth made our experience enjoyable and stress-free, and he is a real credit to the team. Thank you for providing such exceptional service.

24 May 2026
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Reply from Bensons For Beds - Beckton

Thank you for sharing such a wonderful review! We are so pleased to hear that our team member provided such outstanding service. It's fantastic that their welcoming approach, knowledge, and dedication to helping you find the right choice made your experience enjoyable and stress-free. We truly value their commitment to excellent customer service.

Team Bensons

Rated 5 out of 5 stars

The staff was very helpful.....I went…

The staff was very helpful.....I went for a bed and mattress and I was given ample time for selection....all the options were shown to me to make a decision....truly helpful people....Best time is to shop during sale.

15 May 2026
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Reply from Bensons For Beds - Beckton

We're so glad to hear our team was helpful and gave you ample time to select your perfect bed and mattress! Thank you for your kind words.

Team Bensons - Jess

Rated 5 out of 5 stars

Staff (Ayesha) is very friendly

Staff (Ayesha) is very friendly, politely to explain all the details about mattress and bed frame what I choose.

10 May 2026
Unprompted review
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Reply from Bensons For Beds - Beckton

We're so glad to hear our staff was friendly and explained all the details about your mattress and bed frame!

Team Bensons - Jess

Rated 5 out of 5 stars

Great service

At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided additional information. She was very helpful and answered all our questions. The order process was very smooth, she explained all the details and options.

4 May 2026
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Reply from Bensons For Beds - Beckton

That’s lovely to hear! 😊 Sharice will be so pleased—friendly, helpful, and making everything easy is exactly what we aim for. Thanks so much for the great feedback✨

Rated 5 out of 5 stars

The advice I received from Benson For…

The advice I received from Benson For Beds was very educational and I choose my mattress accordingly.

8 May 2026
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Reply from Bensons For Beds - Beckton

That’s great to hear! 😊 We’re glad the advice helped you choose the right mattress—thanks so much for sharing your experience with us✨

Rated 5 out of 5 stars

The staff at Beckton branch were very…

The staff at Beckton branch were very friendly and knowledgeable about each product and helped us select the right type of bed to purchase

1 May 2026
Unprompted review
Bensons For Beds - Beckton logo

Reply from Bensons For Beds - Beckton

We appreciate your positive feedback. We're so glad to hear that the staff were friendly and knowledgeable and helped you select the right bed to purchase!

Team Bensons

Rated 3 out of 5 stars

No discount offers very limited and…

No discount offers very limited and free delivery when cost is more than £500 like their competitors who offer this.

4 May 2026
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Reply from Bensons For Beds - Beckton

We appreciate your feedback regarding the limited discount offers and free delivery options. We'll review our policies to see how we can improve our customer experience.

Team Bensons

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