I have received very poor customer service from one of Bensons competitors, I wasn’t in the best frame of mind. Helen was friendly, knowledgeable, and professional. We were guided through our potenti... See more
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Sheela in the Basildon store was incredibly helpful, attentive when needed but gave us the space and time to check and test product. I would recommend any potential bed-buyer to that branch, to seek h... See more
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a... See more
I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... See more
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Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
625 reviews
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Reply from Bensons For Beds - Basildon
Thank you for your feedback! We’re glad to hear our team was very helpful and explained all the differences clearly. We appreciate your kind words and look forward to seeing you again!
Megan at Customer Care
We got 2 beds,mattresses and 4 bedsides…
We got 2 beds,mattresses and 4 bedsides in Basildon shop in mayflower with Helen help.From the first time I come to shop and looking for the products this lady straight away was very helpful in
29 December 2025
Reply from Bensons For Beds - Basildon
Thank you for your lovely review Mrs Valuiska! We’re so pleased Helen was able to help you from the very start and make your shopping experience smooth and enjoyable. We hope you love your new beds and furniture,
Megan at Customer Care
Robin was extremely helpful
Robin was extremely helpful, he watched us walk in and allowed us to walk around for bit. Then he approached us and asked if we needed help. Yes we’d seen 2 beds online and wanted to view them here. He knew the names of both and took us straight upstairs to the showroom to view them. Robin’s knowledge of the beds, the mattresses, differentsizes, the differences between the ottomans we’d seen and the divans. Amazing! I can’t thank him enough for all his help
31 December 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you had such a positive experience! We appreciate that our team member was helpful and provided you with the information you needed. We're glad you found what you were looking for and thank you for your feedback.
Stewart - Team Bensons
Customer focused
We were given plenty of time to try beds but also plenty of people on hand to ask questions as needed! The right balance of being looked after but not pressured!
30 December 2025
Reply from Bensons For Beds - Basildon
Thank you for your feedback Graham! We’re so pleased you had plenty of time to try beds and felt supported without any pressure—just the right balance!
We’re so glad you had a great experience,
Megan at Customer Care!
Your representative Rachael could not…
Your representative Rachael could not have been more helpful and polite, she explained all aspects of the beds we were looking at and helped us to pick what we believe to be the best bed for us.
26 December 2025
Reply from Bensons For Beds - Basildon
We appreciate you sharing your experience. We're happy to hear that our representative was helpful and polite, and that they helped you pick the best bed for your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent
Can’t fault this company, got a great deal in the Black Friday sale , the sales guy at Basildon branch was so helpful in all our needs and kept us updated throughout the process from order to delivery
19 December 2025
Reply from Bensons For Beds - Basildon
We appreciate your positive feedback! We're happy to hear that you got a great deal and that our sales team was helpful, this is exactly what we strive for every day.
Keaton - Team Bensons
New bed base
I am
Very happy with the service, from placing the order through to delivery. There were plenty of updates on the status of the order and delivery was punctual. The delivery guys were polite and helpful. Very pleased with the new bed base so far (it only came yesterday).
Thank you
17 December 2025
Reply from Bensons For Beds - Basildon
We're very happy to hear that you were pleased with the service, from order placement to punctual delivery. It's great to know that our delivery team was polite and helpful and that you are happy with your new bed base.
Great service
Great service, great choice. The staff were very informative and gave us good advice and helped us through the whole process.
The bed was delivered on time and the delivery men were polite and friendly
16 December 2025
Reply from Bensons For Beds - Basildon
We appreciate you sharing your positive experience! We're happy to hear that our team was informative and helpful throughout your purchase and that the delivery was on time and professional.
Great bed…
Very helpful in the shop when buying the bed. Understood our needs. Plus the bed is amazing, exactly what we wanted.
7 December 2025
Reply from Bensons For Beds - Basildon
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
It was a very good experience at…
It was a very good experience at basildon benson for beds store. Robin had eaplined us very well in deatil while purchasing the bed frame and made it very easy.
6 December 2025
Reply from Bensons For Beds - Basildon
We’re delighted to hear about your positive experience at our Basildon store. It’s wonderful that Robin provided clear and detailed guidance, making your purchase easy and stress-free. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great customer service
The customer service person was friendly, listened to our needs and explained the services well
5 December 2025
Reply from Bensons For Beds - Basildon
Thank you for sharing! It’s great to hear our team delivered the service you deserve.
We’re here whenever you need us — thanks for being a valued customer!
Megan at Customer Care
Robin…
Robin at the Basildon branch was really helpful and patient letting us take the time to choose the right bed for us. He wasn’t pushy just provided us the information we needed when we needed it. Looking forward to getting our new mattress next week!
25 November 2025
Reply from Bensons For Beds - Basildon
What a lovely review, Lucy and Clive! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Robin can be given the credit he deserves. - Team Bensons
Reply from Bensons For Beds - Basildon
We're happy to hear that our team member was helpful in guiding your decision. Thank you for your positive feedback!
Big shout to Robin at Mayflower branch…
Big shout to Robin at Mayflower branch who stayed late and helped us buy our kids beds, mattresses and duvets. Very knowledgeable and helpful- defo recommend all day long
27 November 2025
Unprompted review
Reply from Bensons For Beds - Basildon
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Robin can be aware of a great job she is doing. - Team Bensons
Sheela was very good on understanding…
Sheela was very good on understanding our requirements and made sure we buy to our specification.
24 November 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that our team member understood your needs and helped you find exactly what you were looking for. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Basildon
We appreciate your feedback! We're glad Robin was so helpful and knowledgeable. Thank you for letting us know about your positive experience,
Megan at Customer Care
The sales lady was very helpful i…
The sales lady was very helpful i couldn't do enough to Help me out
11 November 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that our sales team member was so helpful! Thank you for taking the time to share your positive experience with us,
Megan at Customer Care
Helen at Basildon…
Helen at Basildon was absolutely first class, very explanatory about the products and the delivery details.
13 November 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you had a first-class experience! It's great to know the information about our products and delivery was helpful. Thanks for your feedback.
Megan at Customer Care
Sales person was very helpful and…
Sales person was very helpful and knowledgeable, made us feel comfortable in our purchase.
8 November 2025
Reply from Bensons For Beds - Basildon
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
If only all stores were as welcoming!
It was the second time that we've visited the Basildon store. On each occasion we have been welcomed by friendly, helpful and very knowledgeable staff. We will hopefully be returning to make a purchase very shortly. We would definitely recommend this store and the welcoming staff.
2 October 2025
Unprompted review
Reply from Bensons For Beds - Basildon
We're happy to hear that you consistently receive friendly and knowledgeable service at our Basildon store. We appreciate your recommendation and look forward to your next purchase,
Megan at Customer Care
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