I have received very poor customer service from one of Bensons competitors, I wasn’t in the best frame of mind. Helen was friendly, knowledgeable, and professional. We were guided through our potenti... See more
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Sheela in the Basildon store was incredibly helpful, attentive when needed but gave us the space and time to check and test product. I would recommend any potential bed-buyer to that branch, to seek h... See more
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a... See more
I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... See more
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Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
626 reviews
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Reply from Bensons For Beds - Basildon
We appreciate you mentioning our prompt, quick, tidy, and polite service. We are so glad you had a great experience with us! Thank you for your positive review – Lauryn at Customer Care 💜
The delivery went to all went to plan and the men…
The delivery went to plan and the men done everything with no problems
Definitely recommend benson beds
19 February 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that your delivery went according to plan and that our team completed everything smoothly! We appreciate your recommendation.
Had everything you need in store
Had everything you need in store, Helen was a great sales woman. Kept you informed with everything leading up to delivery. Delivery men put bed together, clean tidy and efficient. very happy with the service.
13 February 2026
Reply from Bensons For Beds - Basildon
We're happy to hear you found everything you needed in our store and that our sales team member was helpful. It's great to know you were kept informed and that the delivery team were clean, tidy, and efficient.
we were made welcome from the moment we…
we were made welcome from the moment we stepped into the store. both my wife and I are on crutches which makes moving around the store interesting to say the least. but the staff in the store made every effort to make our time in the store as hassle free as possible. the same can be said about the 2 men that turned up to deliver our new bed. both were very polite and professional. all in all a very pleasant experience.
15 February 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you felt welcome and that our staff made your visit hassle-free, especially given the challenges you and your wife faced. It's also great to know the delivery team was polite and professional. Thank you for your positive feedback!
Knowledgeable shop assistant
The shop assistant walked around with us and explained everything about the bed frames and mattress. Very very helpful.
11 February 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that our shop assistant was very helpful in explaining everything about the bed frames and mattress. Thank you for your positive feedback!
Stewart - Bensons Team
Helen was very knowledgeable and…
Helen was very knowledgeable and helpful; she made choosing the right bed very easy.
10 February 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're so pleased to hear that our team member's knowledge and helpfulness made choosing your bed easy. Thank you for your positive feedback.
Despite being an ungodly hour
Despite being an ungodly hour, 07:20 the delivery was prompt, the operatives were polite, efficient and the whole interaction took 10 minutes
7 February 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that the early delivery was prompt and efficient! It's great to know our team was polite and completed the interaction quickly. Thanks for your feedback.
Reply from Bensons For Beds - Basildon
We appreciate you mentioning our friendly and helpful team; we are so happy you had a great experience with us.
Reply from Bensons For Beds - Basildon
We're happy to hear that your experience, from ordering to delivery, was problem-free. Thank you for your positive feedback.
Basildon Store
From the moment we entered the store we were made to feel welcome and free to browse on our own, but help was readily available if we needed it. No pressure sales just helpful and friendly service from Rachael. Would recommend this store.
12 January 2026
Reply from Bensons For Beds - Basildon
We're delighted you felt welcome and able to browse freely, with help available when needed. It's great to hear you found our service helpful and friendly. We appreciate your recommendation!
We was very disappointed with the…
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it clear he didn’t want to and complaining about the stairs.
He also told us that we had ordered the wrong bed and implied that our house was unsuitable because the stairs were difficult.
We understand deliveries can be challenging, but the attitude and lack of willingness to help were unacceptable and really let down what should have been an exciting purchase.
6 February 2026
Reply from Bensons For Beds - Basildon
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you had during your delivery. What should have been an exciting moment clearly became a stressful one, and that’s not the standard of service we expect for our customers.
I’m very concerned to hear that the delivery driver was rude, reluctant to take the mattress upstairs, and made comments suggesting you had ordered the wrong bed or that your home was unsuitable. We will be feeding this back.
If there is anything more we can do to put this right or support you further, please don’t hesitate to get in touch. We genuinely value your custom and want to make sure you feel looked after,
Megan at Customer Care
You get what you pay for.
Knowledgeable staff and quick delivery just 16 days from ordering to delivery, not cheap but quality all the way.
9 February 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you found our staff knowledgeable and the delivery quick. We appreciate your recognition of the quality we provide. Thanks for your feedback!
My bed but…
I was looked after very well but disappointed the headboard was not in deal
9 February 2026
Reply from Bensons For Beds - Basildon
We're glad you were looked after well. We acknowledge your disappointment regarding the headboard not being included in the deal. Thanks for the feedback.
Great customer service!
We had been looking for a bed for weeks and quite frankly ready to give up.
Then we visited the Benson's at Mayflower and was warmly greeted by Rachel. Her approach and manner was warm and yet professional. Her kind and honest approach helped us make the decision to purchase our bed and mattress there. We received our bed 3 weeks later and so far, so good!
13 January 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you found the perfect bed after a long search! We appreciate your kind words regarding the assistance you received in our store. We're glad that you are happy with your purchase.
New mattress
Very helpful staff, great knowledge of the products, really pleasant but not pushy. Quick delivery by very experienced staff.
7 February 2026
Reply from Bensons For Beds - Basildon
We appreciate your feedback! We're happy to hear our staff was helpful, knowledgeable, pleasant, and efficient. It's great to know you had a positive experience.
Our order/delivery
From going into store and choosing our bed to the delivery and set up at home,bensons for beds have been excellent,brilliant people,brilliant service,I wouldn’t go anywhere else now to get a bed,we love it thank you so much,well deserved 10/10 from us
5 February 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you received excellent service from start to finish! It's wonderful to know our team provided brilliant service, and we appreciate your recommendation. Thank you for your positive feedback.
Very good service all round
From the advice we were give in the shop, to ordering and the actual delivery, everything was very good indeed - very professional and helpful
4 February 2026
Reply from Bensons For Beds - Basildon
We appreciate your feedback! We're happy to hear that you found our advice, ordering process, and delivery to be very professional and helpful. Thanks for your support!
Purchase of a Double Bed
Very professional service from purchasing my Bed from the Mayflower branch to the delivery and installing my bed to go 😄
7 February 2026
Reply from Bensons For Beds - Basildon
We're delighted to hear that you experienced professional service, from purchasing your bed at the branch to the delivery and installation. Thank you for your positive feedback!
Excellent service in store made our…
Excellent service in store made our choice of Bed easy
31 January 2026
Reply from Bensons For Beds - Basildon
We appreciate your positive feedback! We're happy to hear that our excellent service in store made your bed selection process easy.
I just want to say a Massive thank you
I just want to say a Massive thank you. The man that I spoke to in the shop was very helpful, if I remember his name was Ronnie. He answered all the questions he was polite and very professional. My dad came with me and he uses a walking stick he told my dad that there is a lift for him to use if needed. Also the people that came and made the bed they was very nice and again very professional. I will be definitely be recommend bensons for beds to others.
Thank you all so much
From Rebecca
30 January 2026
Reply from Bensons For Beds - Basildon
We appreciate your massive thank you! We're happy to hear that the shop assistant was helpful, polite, and professional, and that he offered assistance to your dad. It's also great to know our delivery team was nice and professional. Thank you for recommending us!
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