I have received very poor customer service from one of Bensons competitors, I wasn’t in the best frame of mind. Helen was friendly, knowledgeable, and professional. We were guided through our potenti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sheela in the Basildon store was incredibly helpful, attentive when needed but gave us the space and time to check and test product. I would recommend any potential bed-buyer to that branch, to seek h... See more
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a... See more
I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... See more
Company replied
Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly service
We had good friendly service in the shop, choice of delivery dates, and the delivery went smoothly, they also will put the bed together for you, if purchased. They removed all packaging as well.
Very pleased.
2 May 2026
Reply from Bensons For Beds - Basildon
We're pleased you received friendly service and had a choice of delivery dates. It's great the delivery went smoothly, with bed assembly and packaging removal. Thank you for your positive feedback!
Team Bensons
Good customer service and knowledge
Good customer service and knowledge. Very friendly assistant. No time did we feel rushed.
25 April 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for the lovely feedback! 😊 We’re so pleased you received great customer service and knowledgeable advice, and that you never felt rushed — exactly how it should be. We’ll be sure to pass this on to the team! 🌟
Reply from Bensons For Beds - Basildon
Thank you! 😊 We’re delighted to hear you had brilliant service from start to finish. Enjoy your purchase!
Reply from Bensons For Beds - Basildon
Thank you! 😊 We’re really pleased everything was very good from start to finish. Enjoy your purchase and thanks again,
Megan | Customer Care Specialist!🌟
Bed perfect - delivery 10/10
Bed perfect . The delivery was amazing ! So organised . Was given a 2 hour slot the week before . On the day I was given a link so I could track where they were and then they called me 20 minutes before too ! This made the whole experience less painful . No waiting in
21 April 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're happy to hear the bed is perfect and that the delivery was so well-organized! It's great you were informed about the delivery. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Basildon
Thank you! We’re really pleased you’re happy with the service.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist✨
We really appreciated the help that…
We really appreciated the help that Helen gave us in finding the right bed base and mattress which suited our requrements and within our budget. Her knowledge of the products available helped us in choosing the ideal bed for our needs.
20 April 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for your lovely feedback! We really appreciate you taking the time to share your experience. We’re delighted that Helen’s knowledge and support helped you find the right bed base and mattress to suit both your requirements and budget. We hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist💤
Reply from Bensons For Beds - Basildon
Thank you for the lovely feedback! James and Kehinde will be delighted—friendly, polite, and genuinely caring service is exactly what we aim for.
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist💜
Great staff at Basildon and efficient…
Great staff at Basildon and efficient delivery and assembly.
20 April 2026
Reply from Bensons For Beds - Basildon
Thank you! We’re delighted the Basildon team and our delivery service made everything run smoothly 😊
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Basildon
Thank you for your wonderful feedback. We’re delighted to hear that everyone provided first-class service and will be sure to share your comments with the team.
Thank you for your positive review – Lauryn at Customer Care 💜
Kept updated throughout order process…
Kept updated throughout order process to delivery. Clear to the point information. Delivery drivers helpful and polite.
16 April 2026
Reply from Bensons For Beds - Basildon
Thank you for your feedback! We’re delighted to hear you were kept well informed throughout the order process and that our delivery drivers were helpful and polite — clear communication really makes all the difference.
Thank you for your positive review - Lauryn at Customer Care 💜
Staff at the store were very helpful…
Staff at the store were very helpful and knowledgeable about the products you sell well done and made us feel confident about what to buy
20 March 2026
Reply from Bensons For Beds - Basildon
Thank you for your kind feedback! We’re delighted our team’s knowledge and support helped you feel confident in your purchase.
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist🌟
So polite and helped us greatly
Thanks so much to Helen at Basildon Bensons. She greeted us, helped us try different products. Explained each item she showed us. We ended up making a purchase that our daughter is very happy with. Thank you.
12 October 2025
Unprompted review
Reply from Bensons For Beds - Basildon
We're so happy to hear that our team member at Basildon helped you find the perfect product for your daughter! We appreciate you taking the time to share your positive experience with us.
Team Bensons
The service at beson for beds
The staff and particularly the lady who was looking after us went above and beyond to make sure everything went smoothly, absolutely first class service.
10 April 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We appreciate your positive feedback! 😊 We're happy to hear that our staff went above and beyond to ensure everything went smoothly for you. Thank you for sharing your experience with us.
Team Bensons
Robin from your Basildon branch was…
Robin from your Basildon branch was very helpful and knowledgeable about the products sold. I was showed all the options of the product I wanted in different colours and sizes. I was also talked through the different mattresses and what the benefits of each one was.
6 April 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for your lovely review! 😊 We’re delighted to hear that Robin at our Basildon branch was so helpful and knowledgeable. It’s great to know he took the time to show you all the options in different colours and sizes, and clearly explained the benefits of each mattress to help you make the right choice. We’ll be sure to pass on your kind words to him. Thank you for choosing us, and enjoy your purchase,
Megan | Customer Care Specialist✨
In and out no messing about and no…
In and out no messing about and no mess, both guys were great.
4 April 2026
Reply from Bensons For Beds - Basildon
Thank you for the great feedback! We’re really pleased to hear everything went smoothly and that both team members did such a great job!
Until next time, take care,
Megan | Customer Care Specialist
We ordered 3 mattresses and 2 bed…
We ordered 3 mattresses and 2 bed frames and are very happy with em and the good quality. We are also happy with the kind and caring and the time the shop staff took with us on choosing our items. The delivery drivers were also very friendly to us when delivering our items so we would definitely use this company again if needed in the future.
4 April 2026
Reply from Bensons For Beds - Basildon
Thank you so much! We’re delighted you loved the quality, the care from our team, and the friendly delivery 😊
Looking forward to welcoming you back soon,
Megan at Customer Care!✨
Happy customer
Our bed was delivered on time with a phone call when on the way. Very comfortable. We are very happy with our product and the service.
4 April 2026
Reply from Bensons For Beds - Basildon
Lovely to hear! We’re pleased everything went smoothly and that you’re enjoying the comfort 🙌
Until next time, take care,
Megan at Customer Care!
Reply from Bensons For Beds - Basildon
Thanks for the great feedback — we really appreciate it!
We truly appreciate your feedback.
Megan | Customer Care Specialist💜
Salesman very friendly and helpful
Salesman very friendly and helpful. Good knowledge which helped us to make our decision and was able to find a delivery date to suit us. Great experience
6 April 2026
Reply from Bensons For Beds - Basildon
We're so glad to hear that our team member was friendly and helpful, and their knowledge assisted your decision-making! It's great that we could find a suitable delivery date for you. Thanks!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.