Extremely helpful from start to finish. I tried my mattress for several days and decided it wasn't quite right for me. I got in touch with Bensons and I am now going back to the shop to choose a dif... See more
Company replied
Location
Switch locationFormer Rodds Electrical, Braunton Road, EX31 1GE Barnstaple, Devon, GB
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Great service on delivery and communication regarding delivery . Great customer service in store aswell. Only thing we were a little disappointed about was we had to pay two separate delivery charges... See more
Company replied
Second Staples mattress of this type from Bensons. All natural material composition apart from pocket springs. Mattess with softer topper just needs rotation not flipping. Pleasant, helpful staff in s... See more
Company replied
The store was clean, tidy, well lit with plenty of room to move around. Product descriptions were easy to read. Sue, our salesperson was an absolute delight. Listening to what we wanted, then giving e... See more
Company details
About Bensons For Beds - Barnstaple
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Former Rodds Electrical, Braunton Road, EX31 1GE, Barnstaple, Devon, United Kingdom
- 1271325376
4.8
Excellent
204 reviews
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Very polite and helpful staff
29 October 2026
Highly recommended.Great service in the store followed by…
Great service in the store followed by great delivery and construction, all faultless.
24 October 2026
Purchase easy
24 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery and team team were…
The delivery and team team were friendly and helpful and professional
21 October 2026
Unprompted review
Reply from Bensons For Beds - Barnstaple
Thank you for your wonderful feedback! We're thrilled to hear that our delivery team made such a positive impression with their friendly, helpful, and professional service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Team Bensons
Very helpful and knowledgeable member…
Very helpful and knowledgeable member of staff. We were able to choose the perfect bed and the whole process was very smooth.
12 October 2026
Reply from Bensons For Beds - Barnstaple
Thank you for your kind words! We're thrilled to hear that our staff helped you find the perfect bed and made the process smooth. Your satisfaction is our priority, and we look forward to serving you again in the future!
Extremely helpful from start to finish
Extremely helpful from start to finish. I tried my mattress for several days and decided it wasn't quite right for me. I got in touch with Bensons and I am now going back to the shop to choose a different one which will be delivered to me when they pickup the original one. Everybody from shop staff to the delivery guys were very friendly and helpful.
10 October 2026
Reply from Bensons For Beds - Barnstaple
Thanks for your wonderful feedback! 😊 We're delighted to hear that you found everyone helpful and friendly throughout your journey with us, from the store team to the delivery crew.
It's great to know that our Comfort Guarantee process has helped you find the mattress that's right for you, and we're pleased that arranging your exchange has been straightforward and hassle-free.
We hope your next mattress is the perfect fit and brings you many comfortable nights of sleep! 🛏️✨
Second Staples mattress of this type…
Second Staples mattress of this type from Bensons. All natural material composition apart from pocket springs. Mattess with softer topper just needs rotation not flipping. Pleasant, helpful staff in shop and delivery on schedule by very efficient delivery men.
8 October 2026
Reply from Bensons For Beds - Barnstaple
Thanks for your wonderful feedback! 😊 We're delighted to hear that you're enjoying your second Staples mattress and appreciate your comments about the natural materials and easy-care design.
It's also great to know that our store team were pleasant and helpful, and that the delivery went smoothly thanks to our efficient delivery crew. We'll be sure to share your kind words with the teams involved.
Wishing you many comfortable nights ahead! 🛏️
Reply from Bensons For Beds - Barnstaple
Thank you for your kind words! We're thrilled to hear that you found our service efficient. Our team works hard to provide the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Friendly and professional staff.
6 October 2026
Reply from Bensons For Beds - Barnstaple
Thank you for your kind words Colin! We're thrilled to hear that you found our staff friendly and professional. Our team works hard to provide excellent service, and your feedback means a lot to us. We look forward to welcoming you back soon,
Megan | Customer Care Specialist
Great experience
From the knowledgeable staff in shop to being well informed about delivery to arrival on time, to carrying in with care to room of my choice…faultless.
23 September 2026
Unprompted review
Reply from Bensons For Beds - Barnstaple
We are absolutely delighted to hear that your experience was faultless from start to finish! It's wonderful to know our staff were knowledgeable and that your delivery was on time and handled with such care. Thank you for your fantastic feedback!
Team Bensons
Great service on delivery and…
Great service on delivery and communication regarding delivery . Great customer service in store aswell. Only thing we were a little disappointed about was we had to pay two separate delivery charges as we ordered mattress and bed at different times. However they were delivered at same time but same team! Why did two charges need to be made??
12 September 2026
Reply from Bensons For Beds - Barnstaple
We're glad to hear you experienced great service with both delivery and in-store customer service. We understand your disappointment regarding the separate delivery charges for items delivered at the same time. We appreciate you bringing this to our attention.
Team Bensons
Great service
Great service, great bed, excellent price, everything went smoothly, delivered on time to the room I asked. Friendly, polite and professional. Highly recommend
9 September 2026
Reply from Bensons For Beds - Barnstaple
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our service and products. Our team works hard to ensure everything runs smoothly, and your recommendation means a lot to us. We look forward to serving you again in the future!
Friendly and informed staff helped us…
Friendly and informed staff helped us reach a decision on our best purchase
12 September 2026
Reply from Bensons For Beds - Barnstaple
Thank you for your kind words! We're thrilled to hear that our staff could assist you in making the best purchase. Your satisfaction is our top priority, and we look forward to serving you again soon!
Great customer service
Great customer service from start of order to delivery of my bed and assemble
3 September 2026
Unprompted review
Reply from Bensons For Beds - Barnstaple
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience from ordering to delivery and assembly. Our team works hard to ensure every step is seamless. We appreciate your support and hope you enjoy your new bed!
Reply from Bensons For Beds - Barnstaple
Hi Martin,
Thank you for your kind feedback! 😊 We're delighted to hear that you received excellent, prompt, and efficient service. Providing a smooth and hassle-free experience for our customers is always our goal, so it's wonderful to know we delivered. We truly appreciate your support and hope to welcome you again in the future,
Megan | Customer Care Specialist⭐️
Bed arrived exactly when delivery guys…
Bed arrived exactly when delivery guys said it would .Bed is very comfortable
1 August 2026
Reply from Bensons For Beds - Barnstaple
Thank you for your wonderful review! We're so pleased to hear that your bed arrived exactly when expected and that you're finding it very comfortable. We really appreciate your kind feedback!
Team Bensons
Great products. Great service. Highly recommend
The sales team were very helpful and knowledgeable, which helped us select our beds of choice.
The delivery team were friendly, professional and installed our beds where we wanted them and took all rubbish away with them.
29 July 2026
Unprompted review
Reply from Bensons For Beds - Barnstaple
We're so pleased to hear about your excellent experience with our team! It's wonderful that our sales team were helpful and knowledgeable, and that our delivery team were friendly and professional. We're especially glad they installed your beds where you wanted them and took all the rubbish away.
Team Bensons
Very happy we chose Bensons
Very happy we chose Bensons for 2 beds and mattresses. The assistant was very helpful showing us different options before we made our choices. Plenty to choose from and very competitive prices. We were kept informed of progress of our order and in the end the beds arrived a week earlier than predicted. The delivery guys were very friendly and respectful of our home. Very happy customer and the beds are perfect.
23 July 2026
Reply from Bensons For Beds - Barnstaple
Hi David,
Thank you for your fantastic review! We're delighted to hear you were so pleased with your experience, from choosing your beds and mattresses through to delivery. It's wonderful to know our team provided helpful advice, kept you updated throughout, and that the delivery team were friendly and respectful of your home.
We're thrilled you're happy with your new beds and mattresses! Sleep well
Bensons for Beds😊
No complaints at all
No complaints at all. Good customer service. Did exactly what they said.
15 January 2026
Reply from Bensons For Beds - Barnstaple
We're so pleased to hear you had no complaints and that our customer service was good. It's great to know we delivered exactly what we promised. Thank you!
Excellent customer service and quality
Excellent customer service and quality product. We’re very pleased with the whole experience of choosing and getting our new bed. The sales staff was helpful but also left us to choose. The delivery staff were respectful and helpful. The bed is perfect and we both sleep well!
18 July 2026
Reply from Bensons For Beds - Barnstaple
We're so pleased to hear you had such an excellent experience, from choosing your new bed to its delivery! It's wonderful that our sales staff were helpful yet gave you space to decide, and that our delivery team was respectful and helpful. We're delighted you're sleeping well!
Team Bensons
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