Ben & Jerry's Reviews 

2,249
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were unhappy with their experience overall. Many customers found the ice cream to be overpriced and of cheap quality, often noting a decline in taste and texture. People reported that the product no longer tasted good, with some even describing it as disgusting or having a chemical taste. Several reviewers mentioned having to throw away entire cartons due to the unpleasant quality. Some people were dissatisfied with the changes in recipes, particularly for vegan options, which led to issues for those with dietary restrictions like coeliac disease. Additionally, a few customers reported finding foreign objects in their ice cream, which they found completely unacceptable. However, some customers also noted that certain flavors, especially those on sale, were delicious and provided a satisfying experience.

What people talk about most

Product

People report negative experiences with product, citing issues with artificial and overly sweet flavors, as... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Price

Customers consistently express dissatisfaction with the price, often finding the product overpriced,... See more

Value for money

Customers had negative experiences with value for money, with many feeling that the price was too high for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Overpriced and cheap quality ice cream...now they are plastering on social media to email your MP's regarding illegal immigrants in hotels? Won't be buying ever again Stick to making awful ice cream... See more

Rated 1 out of 5 stars

Ben and Jerrys used to be my favourite ice cream brand, however I have been so dissapointed recently, the worst was the last pint I bought, Chocolate Brownie, was awful, it was not that the brownies i... See more

Rated 1 out of 5 stars

I used to LOVE Ben & Jerry's vegan ice cream, which used to be made with almond milk and other more natural ingredients. Now they've changed the recipe apparently. I've just had it for the first tim... See more

Rated 1 out of 5 stars

I found a dead baby possum in the cup of my ben and jerry's ice cream; this is completely unacceptable, and I will be calling the manager and reporting this incident to the police. I did not think I w... See more


Company details

  1. Food Products Supplier

Information provided by various external sources

Official site for Ben & Jerry's super premium ice cream, light ice cream, sorbet, frozen yogurt and novelties. Find flavor listings and nutrition facts for products, get franchise info, or use the shops locator to find Ben & Jerry's Scoop Shops.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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No history of asking for reviews

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2.1

All reviews

(2,249)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

So unhealthy

Completely ultra processed with goodness knows what in it. Will not do you any good, tastes awful with no end of sugar. You are better off actually eating natural icecream. But unfortunately people are conned by eating so much ultra processed foods and then they wonder why it's causing them problems in the future.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Recently

Recently, my family and I had a rather disheartening experience at Ben & Jerry's restaurant. Despite our intentions to enjoy some ice cream and waffles from their menu, we were regrettably asked to leave due to inadvertently bringing in 1 cup of outside coffee. While we certainly understand the importance of adhering to restaurant policies, we believe this particular situation could have been managed with a bit more understanding and flexibility.

Policies are indeed vital for maintaining a fair and organized environment. However, empathy and adaptability play a crucial role in ensuring that patrons feel welcome and valued. In our case, we genuinely did not intend to undermine the establishment's offerings; it was simply an unintentional oversight. Had the manager approached us with a gentle reminder or provided an alternative solution, it would have left us feeling more appreciated and eager to return.

In the ever-evolving landscape of the hospitality industry, striking a balance between maintaining rules and offering excellent customer service is essential. Therefore, we encourage management to consider individual circumstances and exercise discernment when addressing such situations, ensuring a memorable and positive dining experience for all.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Used to be so good

I love Ben and Jerry's. I would have it regularly. It's been a while since I've had any, though. Because if not been well I decided to treat myself, but I'm surprised at the decline in quality.
The taste and texture just aren't there anymore. It's bland and boring and certainly not worth the price anymore.
I'm so shocked that such a company with such strong morals would stoop so low and skimp now.

Never again.

30 January 2025
Unprompted review
Rated 2 out of 5 stars

Non-Dairy Review

As I have IBS-D, I have to greatly limit ice cream and so I tried the pricey Ben & Jerry’s plant-based version. Unfortunately, it contains Guar Gum & Locust Bean Gum which aggravated my IBS even more than the dairy version. Was also disapponting to see it contained corn syrup. From a taste perspective, it was okay but but not great.

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Ben & Jerry's absolute dog poop

Me and my wife bought 2 flavours of ben & jerry yesterday and the quality was so cheap and just bad in general. I can't believe people pay large amounts of money for an ice-cream that is equal to sweet dog poop!! Never buying again!!

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Not a great experience

The ice cream cake was sickly. The outer layer of the cake tasted like butter cream - not a flavour you would expect on an ice cream cake. The ice cream flavours were unrecognisable. No one could eat it. Upset stomach’s all around. A total waste of $80 + dollars.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Horrible and fake

I tasted Ben and Jerry’s which a friend bought for me. It was just awful. Tasted like melted plastic, left a horrible taste in my mouth and I could only do three spoonfuls just to be polite. Glad I have never wasted my money on that disgusting product

2 January 2025
Unprompted review
Rated 2 out of 5 stars

Quality control

I bought my favorite Cherry Garcia ice cream and was very disappointed.....there was hardly any chocolate or cherries in it!! You need to have better quality control... We pay a lot for this ice cream and we'd like to get what we're expecting!

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Karamel Sutra ice cream with no caramel so I told them. The online form asked for numbers from the tub. Back came a lengthy email telling me what a wonderful company they are and a hard sell for their other products plus a request for a load more numbers. Next email they wanted my bank details for the miserable refund of £5.99. In these days of rampant fraud, even with assurances I would not agree. And no goodwill offer of compensation for my time and effort. I asked for a voucher or forget the whole thing.

UPDATE here is their refund procedure ….
“The refund is completed via a link which we send out to you. This link takes you to a secure site where you enter your bank account information so the refund can be processed. We do not see or retain your bank account information. It is used solely to process the refund.”
They do not issue vouchers. Instead they expect customers to upload bank information on some spurious site all for a paltry refund.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Lots of political hate on here for ice cream!

A lot of people on these reviews are half-baked and are in need of some chocolate-therapy. A company that goes the extra mile for refugees, the environment, fair trade and marginalized groups is somehow receiving hate reviews for their ice cream. Give it a rest people. Ben and Jerry’s is awesome and I for one am tired of all the hate mongering for good deeds.

9 October 2024
Unprompted review

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