With belong for over 5 years, 2 phones and internet plan. The internet has gone from $59.95 to $88.00 so I cancelled the internet for the end of the billing cycle which is month to month. 11am today... See more
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Review summary
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I've been with the company five years - NBN & mobile phone plan. For the third time my NBN failed. Normally prompt and responsive, this time they couldn't fix the problem - it wasn't any of the norm... See more
Company replied
Since the 27th of May 2026, I've made multiple calls to Belong regarding the constant drop out of my internet connection. 1st call (27th May 2026): Was told that the area was under... See more
Company replied
It was good when i first joined but now calls are failing, dropping out in middle of a call idk whats up with Belong
Company replied
Company details
Written by the company
Simple mobile and internet plans to get you connected. For support, call us on 1300 235 664, 8am-8pm AEST
Contact info
Australia
- 1300 235 664
- www.belong.com.au
1.9
Poor
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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False Advertising - Not Telstra Network
They claim to cover 98.8% of Aussies, though they are a Telstra company, they don't actually support coverage in areas where you'd want the Telstra network - like in places that are only covered by Telstra, making their service essentially useless.
Boost on the other hand offers 100% of Telstra's coverage. If you're looking for good reception and customer service, use Boost instead.
4 August 2022
Unprompted review
Reply from Belong
Hi Bob, sorry to hear our network hasn't lived up to expectations. We use parts of Telstra's mobile network so there may be differences in some areas.
For more details on the coverage you can expect with us please take a look at our coverage map: https://www.belong.com.au/go/mobile/coverage-map -Rhys
Low score? But still the BEST Oz Telco
Amazing again with a fast fix to my stupidity and service staff available on the phone. I am surprised at the mid range rating here but think that is an indictment on the generally poor service in the industry in Australia. Belong is by far the best Telecom to deal with. Sure there have been some let downs but overall Belong systems, service, and speed is way beyond that of all the other telco's I have/had accounts with.
27 September 2022
Unprompted review
Reply from Belong
Thank you so much so taking the time to leave us a review here. We're happy to hear you're enjoying being with us -Jules
Absolutely shocking customer service
Absolutely shocking customer service! I referred a friend to use Belong who was confused where to put in the referral code. They submitted the request to connect anyway thinking they could just call to advise of the mistake and receive the $20 discount off their first bill....I rang the customer service area to explain and they didn't want to know about it. So now they're about to lose one long time loyal customer and a new potential customer. Not good enough!
8 September 2022
Unprompted review
Reply from Belong
Hey Nic, Sorry to hear your friends sign up journey didn’t go as planned- Once an orders been submitted, we’re unable to go back and add any referral codes.
Either way, we’re keen to see if there’s anything we can do to help your friend out. Please ask them to give us a call on 1300 235 664 between (8AM and 8PM AEST) and we’ll take it from there - Jules
Excellent customer service no drop outs…
Excellent customer service no drop outs get maximum speed for my area very pleased.
29 July 2022
Unprompted review
Reply from Belong
We're stoked to hear this, Darren! Thanks so much for sharing your experience with us here. -Monique
Internet cancellation and installment
When I needed my internet installed it took them 8-10 extra days to get me connected after making a mistake by putting in the wrong address. Got it up and running and now I need it cancelled by 31/07 and they cancelled it by 19/07 and say it is a system error. The connection wasn't even offline when I received the email regarding the disconnection and called in but they could not cancel the disconnection just let it run through and reconnect it they said... Then I have now talked to them 3 times on 3 different days and they say that they might be able to get it reconnected after 5 days but they cannot promise anything. This is what does not make sense: My internet in the apartment is working though but my account is cancelled so that really shows that they don't have anything under control and that they cannot see anything about anything in their systems since that has not been noticed at all...
Takes too long for them to solve any issues or figure out what is happening...
22 July 2022
Unprompted review
Reply from Belong
Thanks for taking the time to reach out about this. It's disappointing to hear that the experience you've had with us has been far from ideal and we're sorry for the runaround.
When you get a chance, please give us a call on 1300 235 664 between 8AM and 8PM (AEST) or message us on Facebook using this link: https://m.me/BelongAU
From there, we'll chase up your order and let you know how it's travelling. -Monique
Lost my SIM card while travelling
Lost my SIM card while travelling. Had the option to order a replacement to be delivered or purchase one at a retailer. It was only $12 at coles so I purchased one to be activated to my account. In less than 24hrs of purchase, my sim was activated, done through fb messenger. Thanks :)
14 July 2022
Unprompted review
Reply from Belong
Thanks for taking the time to leave us a review Aimee! Great to hear we got you back up and running in under 24 hours 💙 -Rhys
So broadband died
So broadband died. It happens BUT contacted Belong via messenger on a weekend through the chatbot and promptly had an engineer sent to sort the issue. Fast efficient and no nonsense. Our previous supplier would have taken multiple calls and weeks to get things sorted. Excellent customer service and a pretty good price to boot
7 July 2022
Unprompted review
Reply from Belong
Thanks so much for sharing your experience with us here, Steve! Fantastic to hear that our team over on Messenger were able to help out quick smart and that the issue with your service has been resolved. We'll make sure your kind words are passed along to the team. -Monique
awful customer service....
23 June 2022
Unprompted review
Reply from Belong
We're sorry to hear that and keen to turn things around, David! If you ever need a hand with your service/account, you can reach us on Facebook Messenger: https://m.me/BelongAU or give us a call on 1300 235 664 between 8AM and 8PM (AEST). We'd love to lend a hand! -Monique
Amazing support
Amazing support. They really cared about the clients and receiving good results for me. I was very happy with the customer support.
21 June 2022
Unprompted review
Reply from Belong
Thanks so much for taking the time to share your experience with us here! It's great to hear that you're happy with our support and service. -Monique
Call centre man wouldn't get his…
Call centre man wouldn't get his supervisor after I asked him 5 times.
The FB page people were great.
14 June 2022
Unprompted review
Reply from Belong
Definitely not the experience we want you having with us over the phone, Fiona. We're sorry to hear this happened, but it's great to hear our FB team were able to help out!
If you've still got a conversation open with us on FB, please don't hesitate to let us know a bit more about what happened on the call. We'll make sure your feedback is passed along. -Monique
First day worst experience
First day with belong, website says activation has succeeded, but iphone wont recognise SIM. That's ok but I cannot get immediate customer service,I have to send them a message and they will get back when they feel like it. This means I cannot go out as I need my phone for internet. Really bad experience. I am quitting already. I would give them no stars if I could
2 June 2022
Unprompted review
Reply from Belong
It's disappointing to hear things have gotten off to a rocky start, Ananth. We'd love to turn things around and see you stay! Please send us a message on Facebook: https://m.me/BelongAU or raise a support request via your Belong account and we'll meet you there to find out what the problem is with your SIM. -Monique
Very slow service
Very slow service, transferring my belong service to my new address was difficult and time consuming. My account was cancelled and I did not cancel it so I went through a whole reactivation process - not happy
31 May 2022
Unprompted review
Reply from Belong
Thanks for reaching out KT, it's dissapointing to hear things didn't go as planned with your move.
Glad to hear we've got your reactivation underway. If there's anything further we can help with please don't hesitate to reach out over on Facebook messenger: https://m.me/BelongAU -Rhys
Incredibly helpful Twitter support
The Belong support team over on Twitter is always extremely helpful, which I find is where a lot of ISPs and companies in general fail. My service never has any down time and when ethernetted directly into the router, I pretty much always get the speed (and more) that I pay for. Very happy.
One area where Belong could improve is the potential for higher speed packages. I believe all ISPs should at least offer a 250mbps package.
27 May 2022
Unprompted review
Reply from Belong
Thanks for your feedback Sean! The Twitter team will be stoked to hear it 😁 -Rhys
Very helpful service
21 May 2022
Unprompted review
Reply from Belong
Thanks so much for sharing, Debi. Great to see you've had this experience with us! -Monique
excellent
it"s been an eye-opener for me since moving over to belong from another provider the after-sales service has been fantastic from everyone
20 May 2022
Unprompted review
Reply from Belong
We're stoked to hear this, Noel! It's great to have you on-board. Thanks for taking the time to share your experience with us here. -Monique
Quick responders
20 May 2022
Unprompted review
Reply from Belong
Thanks is fantastic to hear - thanks for sharing! -Monique
I wouldn’t recommend belong to anyone
I wouldn’t recommend belong to anyone. They took my details and my card details. Took $60 from my account for a modem that I’ve never received. I tried to call them but apparently they don’t have a number so I emailed them and they told me that my details wasn’t registered with them after they had sent me a user name and a password that did not work. I’ve tried to get my money back from them but they’re refusing so the only to get my money back is to sue them for fraud.
15 May 2022
Unprompted review
Reply from Belong
Hi Nashwa
We're sorry that your start with us hasn't gone to plan. This isn't how we'd like things to go, and we're keen to investigate further to see what's going on.
While we continue to prioritise digital as our most direct service channel, we’re currently working on ways to help customers who need voice support. Once any changes are confirmed we’ll be sure to let you know.
Meanwhile, so we can lend a hand please message us on Facebook Messenger and we'll check in: https://m.me/BelongAU -Lizzie
Terrible terrible terrible customer service, stay away from them
Terrible terrible terrible customer service!! Write few reviews before consider connecting to Belong,
I have 4 days of now internet because of a simple mistake from technician, during these four day there was no small support from belong. If fact here is no phone number you can call and speak to someone. Every thing is based on filling claim on-line and they never back to you. I,m dome with hem, switched to other provider and they solve my problem withing half a day.
Even the internet speed was bad. My new provider give me much better internet speed with same NBN platform (NBN50) and similar cost.
9 May 2022
Unprompted review
Reply from Belong
Thanks for taking the time to reach out about this, Ali. It's disappointing to hear you had this experience with us - sounds like we really missed the mark.
We're always looking to make improvements where possible, so your feedback is very appreciated and will be passed along.
It's sad to see you go, but we totally respect your decision to switch providers and wish you all the best with them.
If you ever need to get in touch with us, you can always reach us on FB Messenger, Twitter or by raising a support request via your Belong account. -Monique
I suppose I can't complain about the…
I suppose I can't complain about the customer service when there isn't any! I had to lodge a tech support ticket for somebody to call me. I went almost Eighteen hours without an internet connection. Lucky I had data on my phone to lodge the ticket or I'd of been without an internet connection until I recharged. Avoid if this provider.
5 May 2022
Unprompted review
Reply from Belong
Thanks for reaching out about this, Max. It sounds like we've dropped the ball here and we're really sorry about that.
We're always looking to make improvements where possible, so your feedback is really appreciated and will be passed along.
If you ever need a hand with your service/account again, you can always reach us on Messenger: https://m.me/BelongAU or Twitter: https://twitter.com/BelongAU
We'd love to turn things around! -Monique
DO NOT USE OR CONNECT WITH BELONG.
DO NOT USE OR CONNECT WITH BELONG AT ANY COST.... THE ABSOLUTE "WORST" CUSTOMER SERVICE I HAVE EVER EXPERIENCED WOULD GIVE "ZERO" STARS BUT NOT AN OPTION.... PLACED AN ORDER FOR NBN, THEN FOUND OUT THEY DONT SUPPORT HOME PHONE WITH THEIR INTERNET SERVICE... SO IMMEDIATELY (WITHIN MINUTES) CONTACTED AND CANCELLED THIS ORDER (RECEIVED WRITTEN/TXT CONFORMATION OF CANCELLATION)... ONLY TO FIND OUT BELONG THEN WENT AHEAD AND DISSCONECTED MY PHONE AND TOOK MY NUMBER... SO NO PHONE OR INTERNET SINCE O5/04/22... SEVERAL ATTEMPTS TO CONTACT THEM NO CALLS BACK EVEN WHEN PEOMISED TO ESCALATE BY USELESS CUSTOMER SERVICE PERSON AND IF THEY DID ITS WHEN I CAN'T ANSWER (AT WORK) THEN THEY CLOSE COMPLAINT... SO YOU HAVE TO START PROCESS ALL OVER AGAIN... DO NOT BE FOOLED BY THEIR GLOSSY ADDS AND LOWER PRICES... YOU WILL BE "EXTREMELY DISAPPOINTED" 🤬
4 May 2022
Unprompted review
Reply from Belong
Thanks for reaching out about this, Mark - that's far from the experience we want you having with us. We're really sorry that things have gotten off to a rocky start and we're keen to turn things around.
If you haven't already, you can reach us on Messenger: https://m.me/BelongAU Twitter: https://twitter.com/BelongAU or by raising a support request via your Belong account.
We'll meet you there to pick up your case and make sure it's taken care of. -Monique
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