Belong Reviews 

Always issues with payment. Auto payments accepted for about 6mths then won't accept. This account belongs to a child. Will be looking for another provider, and won't be telstra or their smaller services

Bought a sim from Coles it was just $19. I hardly used it for a day and then due to no reception at my place I never used it back and have been using my Vodafone plane. All of a sudden got to know $35 was credited from my account next month without my acknowledgement. I never opt for belong plan it was just for a one of use. Trying to reach their customer service but unable to. I won't recommend anyone. I'll go for consumer affair and ombudsman if I'm not refunded back.

great company. cheap, easy to use, good coverage. alot of negative reviews from self entitled customers i have noticed. people seem to magically think, the words "up to 100mbps" means you will get 100mbps consistently. hence "up to". it depends on your device, your location, the type of connection, etc. there is no "one size fits all" magic, with internet speeds. i suggest customers do a bit of homework on cell tower coverage, before signing up to any provider, and then leaving negative reviews, because, of their own ignorance and entitlement. its rather childish.

There must be 1 person answering their phones and those lines sure would be busy with the constant issues with this service. If you do get through get ready to put a uniform on and start working for them because they refuse to send anyone out to fix a problem. Save yourself the hassle and go with literally any other provider.

Terrible service. Always drops out and is generally slow. Terrible customer service and you’ll get no where with them.

READ THE REVIEWS !!!!!!!!
READ THE REVIEWS !!!!!!!!

DO NOT USE BELONG THEY SAY YOU GET COVERAGE IN LAMEROO.
THESE PEOPLE THAT TAKE YOUR MONEY AND DON'T HAVE COVERAGE.
ALL THEY SAY IS WE UNDERSTAND
WE UNDERSTAND!!!!
LADY SAID I PROMISE WILL BE SORTED.
IF NOT MONEY WILL BE REFUND.

TAKEN 4 MONTHS OF $35 A MONTH AND KNOWING MY INTERNET ISN'T WORKING BUT STILL TAKE MONEY FROM MY BANK.
HOURS ON THE PHONE FOR THEM TO NOT PAY ANYTHING BACK.
TOTALLY A JOKE!!!!!

Wow how the mighty fall. After decades of ripping off Australians:
Teltstra (belong) has hit an all time low:
Outsource support to india without giving them any tools to assist customers... corporate gas lighting .. they cannot even call the tech team for a status check.
Mobile service: 3/10 data sessions drop when a voice call comes in / no global roaming
Internet service: 1/10 they charge nbn 100 rates when they technically can only deliver nbn 25 services in some arras - be aware
Tech support: 0/10
HONESTY AND INTEGRITY: 0/10

Suspected faulty mobile data usage.
When I was with Vodafone, my monthly data usage was about 15G. Last month I transferred to belong and used up all the 40G 5 days before the last day of the cycle period. But I suspected something going wrong with the belong’s data usage calculations for what happened below:
1. I was home during the Easter holidays for two weeks, most of the time I am using my Wi-Fi with great connectivity.
3.
1. From the 1st April I transferred from Vodafone to Belong.
2. On the 7th April, one week later, according to Belong I had used 10G data already, which was quite wired since my using habits did not change.
3. To check how much data I used actually, I reset my iPhone “mobile/reset statistics “ on 10th April, and Belong prompted I had used roughly 30G by 24th April. This looked not right because during these two-weeks period, most of the time I was home using my WI-FI with great connectivity.
4. On my iPhone, during 7th-24th, data usage was 11.4G. Unfortunately I can’t show my screenshots here. But this amount is reasonable according to my previous years of record with Vodafone.

So I wonder is there anyone has similar experience as me?

Worst service worst speed.
I used Belong for more than 2 years and finally changed the operator ( The best thing I did). It was a nightmare for the past two years and customer service has never been helpful in anyways.

Best cost-benefit ratio in mobile telephony I've had in Australia in the past 9 years. For every single thing I've ever thought to do with my phone plan - setup SIMs, setup & login to app, gift data, change plans, setup direct debit, request a report and much more - they've had a simple process, rich Help articles & phone app menu for self-service, easy-to-reach support team, and quick response for all avenues. Quality aside, I have not found a better-priced plan elsewhere to suit my needs, either. Mine is the 20GB mobile plan for $25/month. Expanded to include a 20GB data plan for a dongle, for $15/month. I've been a Belong client since 2 Jan 2022. My partner has been a client much longer and referred me. Belong is a cleverly designed division of Telstra. I switched from Telstra and haven't looked back since. Thank you, Belong (& Telstra)!

I've been with belong for over 12 months without any problems. But once I moved address last month had nothing but problem's my signal keeps dropping out all the time had a technician out to fix problem but it's still dropping out all the time 😡 Haad 1day where it didn't dropp out. If problem is not fixed this week will be changing provider

When signing up with belong in early January I was told it would take up to 2 days to transfer my provider. 3 days later no internet. Called up and told that it takes up to 5 days. That’s annoying but I waited, 2 days later still noting, I was told it was taking longer than usual as my other provider hadn’t responded to the transfer request that they had put through. I told them it was un acceptable. I hung up and rang my old provider. They told me they hadn’t gotten a request from the nbn team to switch providers but went ahead to aid the transfer. I rang beling back and explained what my other provider had told me. Which meant that belong wasn’t doing their job properly. They guy tried to tell me it my job to ensure the transfer happened so the delay was my fault, but I should be connected with in 48 hours. Over a week in and no connection. I told the guy off for insulting me by saying it was my fault for not doing his job for him and hung up. I called back once I’d cooled off to ensure my connection was going to go through. I was told that my order had been canceled at my request. Which I never requested. I ended up having to make another order and also put in a major coma plaint about my order being canceled. I was then told I’d have to wait about 5 days again for my order to be completed after I’ve confirmed I received my nbn modem. Which again I had to explain I didn’t need one as I already had my own. 5 days later my net still wasn’t connected due to still not being transferred, apparently when my order was canceled the transfer was canceled 2 so I again called my old provider and had it transferred myself, then was told again another 48 hours until connection. 2 days later was finally connected, took the entire month to connect me. My compensation was a free month.

Today 18th of march 2023 I woke up to find my internet had been barred for nonpayment. I called them up and was told I handnt paid for march yet sonic been barred. But I’d pairs for February. When I questioned my free month I got as compensation for the screw up in my connection process and that what she said was my February bill payment, was my March payment. She told me my free month was added to January so I wouldn’t be billed for that month. I tried to explain that I didn’t have net that month at all so I can’t be charged for it. She wasn’t listening and told me if I want to use the net I have to pay for March today.

Had multiple dropouts per day over a number of months but Belong couldn't resolve the problem. Asked them to provide fibre to the premises to solve the dropouts as there was a fibre NBN connection point on my nature strip, but they refused. Didn't help with foreign accents of the support staff. Spoke too quickly which made them difficult to understand. Ended up going to Aussie Broadband who immediately arranged fttp at no expense to me and I've had no problems since. BELONG DON'T SEEM TO CARE. FIND SOME OTHER PROVIDER.

I used to have no issues with my Belong service, now service drops out constantly. This has been happening the last few months and it’s impossible to just get through a phone call. Definitely time to move on.

I had a $10 per month plan until March 2022 and it increased to $15 per month, of which I did not complain even though Data being used was mostly from my NBN WiFi and so I have accumulated 50 Gig.
I now get a bad surprise out of the blue that it will increase this to $19 per month in April 2023.
Very poor customer service when the excuses are "better customer service" when the additions are no use to me and I can't see they would be for any customer. 90% increase to cover 7% inflation-GREAT.
They think the increase is competitive.
I reckon it's garbage in the belong staff trying to justify a plan that numobile, moose and others provide with a better service at less than $15/month. Their trying to justify 90% increase over about 1 year- give me a break!

As a belong mobile customer, I went to their website to purchase a refurbished phone
I received NO tax invoice or even any acknowledgment of a sale
After 4 emails back and forward I was told I was getting a refund which did eventually arrive
emails from Belong were poorly written and full of spelling mistakes which you would not expect from a large company
I cannot recommend this company and I am in the process of changing to another carrier due to their lack of care

I have experienced frequent drop outs with my internet. Often interrupting mid zoom call for work. This has occurred regularly for 3/4 months now and every time I make a complaint I get a phone call to monitor, restart and even did virtual online trouble shooting steps to change the settings. After months of compliance and 9 + phone conversations wasting hours of my time they are still refusing to compensate or send our a technician. Again with another complaint I have just been met with "We will montiro your service for 24/48 hours" AGAIN!

Simply terrible service and not good enough.

No point wasting your money on this provider.

A further 10 days have passed and still no resolution or contact to find out what can be done to fix the issue.

Do you think that just by ignoring me that I will go away??

The only comms I receive (10 days ago) is to call the help team......and what? be put on hold for 20 min, passed around to so-called higher-level team members who are supposed to be able to help fix the problem, and only be told the same old rubbish that I need to call out my own technician to fix it - you must be joking!

I ask you this Belong - where is your customer service right now????

How about you call me at a scheduled time that suits me????

If I could give a zero for belong I would. We just moved to iiNet which is so much better. My Belong service was out for 3 days, I couldn’t get anyone to help me, they recommended we buy a new $150 modem which we did, only for that not to be the problem. On forth day we switched provider and they’ve sent a technician within a few hours. So much better. Belong are a disaster, steer clear!

Experience drop in internet daily. I’m a previous Telstra customer and their claim to access 98% of the Telstra network seems like BS.