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Bellway Reviews 

7,785
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who go above and beyond to make the home-buying journey smooth, welcoming, and entirely stress-free. New homeowners genuinely appreciate the clear communication, detailed guidance, and consistent support provided by the dedicated team from reservation to completion. Some reviewers were not happy with the aftercare service, pointing out frustrating communication issues and long delays in getting property defects resolved. A few people also mentioned experiencing poor workmanship, finished details falling below expectations, and numerous building snags that required repeated contractor visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and knowledgeable... See more

Service

Consumers find service to be positive, highlighting smooth and fast purchasing experiences supported by... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the home-buying journey as smooth,... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are extremely pleased,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had great experience with Ashberry homes, New Cardinton gate, Bedford.😃 At first, we went to Ashberry office just for an enquiry and within two months , we achieved our dream house. House b... See more

Company replied

Rated 5 out of 5 stars

We've just moved into our new house at Prince's Gate, Blindwells, after using Bellway's Part-ex and everything has gone smoothly. Tamara Strang at the sales office has been great from start to fini... See more

Company replied

Rated 5 out of 5 stars

Our experience of buying on the Spirewood Grange site in Salisbury has been totally positive. From February to July, Kerry, the site agent, has been magnificent. Nothing was too much trouble, everyt... See more

Company replied

Rated 5 out of 5 stars

Fiona from ashberry has been amazing every step of the way in helping us move into our new home, she is friendly and helpful which makes everything less stressful. Scott one of the site managers has a... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development

About Bellway

Written by the company






Welcome to the official Trustpilot page for Bellway, one of the UK's leading housebuilders.

Britain needs more homes, and at Bellway we’re rolling up our sleeves to help make that happen. But building at scale doesn’t mean everything should look the same. We believe every home should feel unmistakably yours, so we give our customers choices that let your personality shine through.

From the first sketch to the final flourish of the paintbrush, we think about the details that make life flow, where the morning sun lands on your breakfast table, how rooms work for everyday living, and how green spaces spark neighbourly chats.

Every decision is shaped around creating a place our customers are genuinely proud to call home.

And because a great home should last, we’re focused on the future too. We use sustainable materials and forward‑thinking technology to create homes that are comfortable, efficient, and ready for whatever comes next.

Bellway. Feels like home.

With energy efficiency as standard, a range of affordable buying schemes to choose from, and over 250 charming developments spread across England, Scotland and Wales, it couldn’t be easier to find the perfect home for you.


Find my home Why buy new? stories from our customers Customer support


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(7,785)

1,565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Purchase

From the moment I realised I liked the house ( which was still being finished) Steph at the wickets development has been wonderful. Friendly and super pleasant to deal with but professional at all times throughout the process I simply can’t thank her enough her communication throughout has been first class and I’d recommend Bellway Homes to anyone looking to purchase.

1 August 2026
Unprompted review
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Reply from Bellway

Hello Angie and thanks for taking the time to leave this lovely review! We're thrilled to hear of the excellent service you received and wish you all the best in your new home at The Wickets! Thanks again, Sam

Rated 5 out of 5 stars

We have recently moved in to our lovely…

We have recently moved in to our lovely new home, and Steph from The Wickets has been nothing short of amazing throughout the whole process. Steph has provided clarity and support, making the moving in journey so enjoyable. We highly recommend Ashberry / Bellway, and Steph is a credit to the company.

1 August 2026
Unprompted review
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Reply from Bellway

Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new home at The Wickets! Thanks again, Sam

Rated 5 out of 5 stars

Our experience with Bellway

From start to finish, the sales team were incredibly helpful, friendly, and supportive. As first-time buyers, we felt everything was explained clearly and professionally, which made the whole process much less daunting. During our visits, the site team were fantastic. They kept us informed at every stage of the build and gave us the opportunity to see the progress of our new home, which made the experience even more exciting. We couldn't have asked for a better experience. The communication was excellent throughout, and we would highly recommend them to anyone looking to buy a new home. A very big thank you to the team at Weavers Meadow!

24 July 2026
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Reply from Bellway

Hello Emily and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Weavers Meadow. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Absolutely love our new home

Gemma at Centurion Chase has been absolutely amazing throughout the whole buying process, we couldn’t thank her enough. From start to finish she put us at ease and was always on hand to answer any questions we had. We’ve had a very positive experience and we absolutely love our new home. Also a thank you to Sarah who helped at the start of the process and Mark the site manager who has also been amazing.

31 July 2026
Unprompted review
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Reply from Bellway

Hello Rebecca and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at Centurion Chase and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

We have a lot of snagging to do

We have a lot of snagging to do, I am assured that it will be completed in the coming weeks.
This is my 6th new build and the detail to service had been noted.
Site management are happy to go up and beyond.

31 July 2026
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Reply from Bellway

Hello Linda and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

So far so good

Well, we are only at the 'reserved plot' stage, so there is a long way to go, but so far I can't fault Bellway. Both the sales staff and part exchange staff have worked with us, kept us informed and been very supportive.

29 July 2026
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Reply from Bellway

Hello Helen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Fantastic experience

The whole buying experience from start to finish was so supported and much less stressful than we anticipated. Charlotte and Claire in the sales office at Forest Walk were incredibly friendly and supportive throughout. We were constantly kept up to date and no question was seen as too silly. The site team were fantastic and we had positive interactions with David the site manager as well as Jess and Raj who were all incredibly knowledgeable and friendly. The site itself is of fantastic quality and we have yet to find any issues with our new home. We couldn't be happier and we feel incredibly lucky that we got a house on the site!

31 July 2026
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Reply from Bellway

Hello Dan and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Forest Walk. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 4 out of 5 stars

Satisfied with Bellway.

Pleased with our property and friendly staff.

31 July 2026
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Reply from Bellway

Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're so happy to hear of the lovely service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

A big thank you to Sam at Bellway homes Langmead place

This just to say a big thank you to Sam at Langmead Place Bellway homes. She is absolutely fantastic. She is very welcoming and highly professional. Love that she pays attention to details and definitely ensures the best for her clients.
Throughout the process she was readily available to answer our questions (we had many because we are first time buyers) and very patient with us. Thank you Sam.
And I would recommend Bellway homes to anyone interested in buying a property.

29 July 2026
Unprompted review
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Reply from Bellway

Hello Didi and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Langmead Place. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Amazing experience

We've had a wonderful experience this far.
Sam at Langmead Place has been an absolute god send. She has made the whole process as enjoyable as possible. She's entertained several visits and has always greeted us with a smile. She's helped us create our perfect home and we'll be forever grateful.

31 July 2026
Unprompted review
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Reply from Bellway

Hello James and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review following the fantastic service from Sam at Langmead Place. Many thanks, Alex

Rated 5 out of 5 stars

Very professional staff and excellent…

Very professional staff and excellent customer service.

28 July 2026
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Reply from Bellway

Hello Nishan and thanks for your kind words! We would like to take this opportunity to wish you all the best in your new Bellway home. Many thanks, Alex

Rated 5 out of 5 stars

Having secured a property at the…



Having secured a property at the Bellway Development Langmead Place in Angmering, I am both delighted to have done so and have had my expectations far exceeded by the process. In particular by the sales representative Sam Jones. Sam has made this a very seamless and pleasant experience, and her customer support, product knowledge and customer communication have been exceptional. I could not have asked for more in what can be a challenging experience. Rarely have I experienced a better customer experience, and my sincere thanks to Sam, who is a credit to Bellway. 

31 July 2026
Unprompted review
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Reply from Bellway

Hello Stuart and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Big up Woodland Edge ❤️

Anna at Woodland Edge has been incredible. We are so happy with all of the support we have been given by her. I would also like to shout out Colin, Cam and Rob who have always been so welcoming on site, and have made us feel like we can ask anything and get the help we need. We are only a few days in but the service has been amazing so far.

30 July 2026
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Reply from Bellway

Hello Jennifer and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Anna and the team at Woodland Edge. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Staff very good

30 July 2026
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Reply from Bellway

Hello Narbir and thank you so much for your kind words! Many thanks, Alex

Rated 5 out of 5 stars

The sales advisor was real helpful and…

The sales advisor was real helpful and went through everything step by step and bellway them selves did everything they could do.

28 July 2026
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Reply from Bellway

Hello Sean and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

Superstar Sam

Sam at Langmead Place has been absolutely brilliant throughout our new-build purchase — helpful, attentive and always there when we needed her, without ever putting us under any pressure. Nothing was too much trouble, and she made what can be a stressful process feel easy and even enjoyable.

Thank you, Sam, for making our house-buying journey such a lovely one! 🏠 ❤️

30 July 2026
Unprompted review
Bellway logo

Reply from Bellway

Hello Victoria and thanks for taking your time to leave this lovely review! We're thrilled to hear of the excellent service you received from Sam at Langmead Place and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Sales Experience

Langmead Place.
We would like to thank Sam for everything, she was so friendly and helpful, she definitely went over and above, nothing was too much trouble for her.

30 July 2026
Unprompted review
Bellway logo

Reply from Bellway

Hello Elaine and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Sam at Langmead Place and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

A positive experience despite a long process

Buying a house is a long and sometimes stressful process, and my journey was no exception. However, everything came together towards the end thanks to the outstanding support and professionalism of the Sales Manager and the Site Managers.

They were always approachable, helpful, and willing to answer any questions I had. Their communication, dedication, and attention to detail made the final stages of the process much smoother and far less stressful. Their commitment and customer care truly made a difference.

I would happily recommend Bellway Pinchbeck Fields to anyone looking to buy a new home.

1 July 2026
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Reply from Bellway

Hello Rebecca and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Pinchbeck Fields. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

We have recently purchased a property…

We have recently purchased a property at Harbour Village with Bellway. We had a great experience being taken care of by Mohammed who has been a great support throughout. He was so friendly and helpful and walked us through every step. Great site team and behind the scenes team. Great experience overall!!
Thank you to Mohammed at Bellway Harbour Village!!

17 July 2026
Unprompted review
Bellway logo

Reply from Bellway

Hello Amy and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Harbour Village. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Kerry was absolutely brilliant from…

Kerry was absolutely brilliant from start to finish. Nothing was to much trouble. We are very happy in our new home.

30 July 2026
Unprompted review
Bellway logo

Reply from Bellway

Hello Hannah and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Kerry! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

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