Beliani.se Reviews 

1,551
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Bought set of 2 Dining Chairs. The price was affordable and the quality is pretty good and comfortable. Purchasing experience was easy and fast. The delivery was on time and within few days the produc... See more

Rated 5 out of 5 stars

My last purches from Beliani is a lovely double coffee table nade of superior quality glass framed with golden inox .it came in a well protected package thick box and was easy to assemble, i done it... See more

Rated 5 out of 5 stars

What I like the most is the responsive customer service and the diversity of the products available in the website. According to my experience, they were quick to respond and solve our issues. We have... See more

Rated 1 out of 5 stars

I bought an outdoor sofa. It started to corrode after 1 month. It stands on a terrace and this was during the month of june with almost no rain. Belaini claims that their outdoor furniture is so deli... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

Beliani är ett schweiziskt onlineföretag och en av de snabbast växande onlinebutiker med högkvalitativa möbler till ett överkomligt pris. Vi har ett av Sveriges största sortiment av högklassiga och prisvärda inomhus- och utomhusmöbler samt tillbehör. Våra produkter levereras från vårt lager direkt till kundens hem. Hos oss har du alltid gratis leverans och 365 dagars returrätt så att du kan känna dig trygg i ditt köp.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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3.8

All reviews

(1,551)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

i wanted to choose the option "pay…

i wanted to choose the option "pay after i recieve the purchase" but the system was always giving some mistake with address

7 May 2021
Beliani.se logo

Reply from Beliani.se

Hi!

We are very sorry for the inconvenience.
Please contact our customer service, we will help you with everything.
mail@beliani.se

Kind regards,
Beliani Team

Rated 3 out of 5 stars

Don't buy an Aberdeen sofa..poor quality

Bought an Aberdeen, very poor quality. Literally sank within 3 months. Very disappointed with it. Offered me another one to be fair but I asked for a different one or a refund. Wouldn't give me a refund and offered a discount voucher off the alternative. Reluctant as my first sofa was poor quality. But after near 2 grand for the other one I'm hoping its good quality.

2 May 2021
Unprompted review
Beliani.se logo

Reply from Beliani.se

Hi Suhail!

Thank you for your opinion.
We are very sorry for the inconvenience. We hope that you are happy with the problem solution we agreed on. We always try to solve problems together with the customer and offer suitable compensation.
Do not hesitate to contact us if you have further questions!

Kind regards,
Beliani Team

Rated 5 out of 5 stars

Reliable

Reliable and serious online website , quick delivery, product matching the description: very good experience!

18 April 2021
Unprompted review
Rated 5 out of 5 stars

Totally great

Quick delivery
Easy to put together
Good quality furniture
Look great
Im a happy satisfied costumer and I will purchase furniture again
Great service

20 March 2021
Unprompted review
Rated 5 out of 5 stars

Stylish and minimal assembly needed

Fast delivery time despite the current lockdown and logistics pressures. The table itself is great. Nice to the touch, stylish, and without taking up too much space. So perfect for a stylish desk.

6 February 2021
Unprompted review
Beliani.se logo

Reply from Beliani.se

Hi!



Thank you for your kind words! We are happy that you were satisfied with us and the product!

Have a wonderful day!

Kind Regards,
Beliani Team

Rated 4 out of 5 stars

Good service

5 February 2021
Beliani.se logo

Reply from Beliani.se

Hello!

Thank you for your review! We are happy that you were satisfied with us!

Have a wonderful day!

Kind Regards,
Beliani Team

Rated 2 out of 5 stars

Destination of delivery is a pure lottery

I ordered a mirror, but where it will arrive is apparently a lottery. There are 3 post offices closer than the one chosen for delivery.

I call them up telling them about my issue, but it is according to them not their responsibility since they buy their service from someone else.

It is snow and ice outside, and I ask them if it their responsibility if I slip and fall and the mirror breaks, since the chosen post office doesn't have any good roads from where I live. That is also not their responsibility.

Thank you for a crappy service. And PS, you should take responsibility for the services you also pay someone else to compete.

20 January 2021
Unprompted review
Beliani.se logo

Reply from Beliani.se

Hello Nicolette,

We are sorry that you are not 100% satisfied with the purchase with us. Furthermore, we thank you for your opinion that is shared with us. We collect all opinions to convey them to the relevant department and constantly improve our products and services.

As you were informed in your order confirmation and while contacting our customer service department, products under 21,5kg are delivered to the post office. Depending on the delivery company dispatch points may vary, which we have no power over.

We use different delivery companies since we are sending everything from Germany. Furthermore, due to that we can not plan in advance which exactly post office will be chosen by the delivery company.

Have a nice day!

Kind Regards,
Beliani Team

Rated 3 out of 5 stars

I have been looking for this table for months

I have been looking for a table this size for several months so was thrilled to find this one. I am surprised it’s coming from Switzerland, and it says you can’t return it, so I hope it arrives in good condition. Easy to order online.

16 December 2020
Beliani.se logo

Reply from Beliani.se

Hello Marylin,

We hope you were happy with your table! It must have been some mistake on the website as we have 365 days for the return except hygienic articles such as duvets and mattresses. So we assume that it was just a technical problem with our website. We are sorry for the inconvenience.

Thank you for your review. We will take it further in order to improve our shop.

Have a nice day!

Kind Regards,
Beliani Team

Rated 3 out of 5 stars

not home delivery

The products are good. Delivery really bothered me. I sincerely ordered with a home-delivery hope. I think note about 'drop in pavement' shall be made more clear not hidden inside an 'i' small tab, cause it says home delivery included.. specifically for heavy stuff and as i live alone in a new country, it really was a big trouble for me. I saw it in the delivery note by DHL saying bring help and it was way late for me to try to do anything..

13 December 2020
Unprompted review
Beliani.se logo

Reply from Beliani.se

Hello Ebru,

We are sorry that your experience with us was not 100% positive. Although concerning the home delivery aspect our terms and conditions, under "DELIVERY" (https://www.beliani.se/content/terms-and-conditions/ ) states the following " Deliveries shall only be made to the kerbside and not to the home, maximally to the point to which the carrier can drive his vehicle". The above is stated on the website and on the order confirmation that clients get directly after creating an order.

Nevertheless, thank you for your review and we will take it further to our department in order to improve our shop.

Have a nice day!

Kind Regards,
Beliani Team

Rated 5 out of 5 stars

Nice chair

Nice chair! Good quality and comfortable. It was pretty easy to assemble. Shipping went well.

1 December 2020
Unprompted review
Beliani.se logo

Reply from Beliani.se

Hello!
Thanks for the nice review! We are happy that you liked your shopping experience with us!

Kind Regards,
Beliani Team

Rated 5 out of 5 stars

Great!

Great support and service!

12 November 2020
Beliani.se logo

Reply from Beliani.se

Hello William!

Thanks for the nice words! We are happy that you were satisfied with us!

Have a nice day!

Kind Regards,
Beliani Team

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