Begg Shoes Reviews 

883
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and seamless communication throughout the process. Many people appreciate the prompt and well-packaged delivery, often arriving quicker than expected. Reviewers frequently mention the high quality and wide selection of products, which are accurately described. The staff's helpfulness and the personal touches, like handwritten notes, significantly enhance the overall shopping experience. Many consumers also value the clear website and the supportive nature of this family-run business.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

People report positive experiences with service, often describing it as excellent, friendly, and impeccable... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Staff

Reviewers consistently express appreciation for the staff, highlighting their friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

Excellent! I ordered my shoes late in the evening, selected 1st class delivery for a small fee and got my shoes in less than 48h. The shoes were just as described and what was really wonderful was to... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

883 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(883)

181 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't beat a high street shoe shop

It's hard for me to get shoes that fit and it saves so much time and stress to be able to go into Beggs, say what I'm looking for and get their options. The day I was in the shop was busy but the staff were really lovely and attentive to everyone. Never had such a fun shopping experience. And I got cute shoes to boot!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great choice, ordered online. Great communication. Informative about delivery and allowed me to track. I purchased sandals. Perfect fit. Would use again

30 August 2025
Unprompted review
Rated 5 out of 5 stars

I have been shopping at the Inverness…

I have been shopping at the Inverness Branch for about 15 years, I live in North Wales and go there because of the customer service and endless patience when I want to see the latest shoes and trainers. The staff are lovely and I buy my yearly supplies when I am up on holiday twice yearly. Their on line service is second to none and I have had my goods delivered the very next day. Keep up the good work and many a business could learn a lot with your methods and manners which are inherent to such a great business.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

A pair of ECCO walking shoes & excellent service

I ordered a pair of ECCO walking shoes after seeing a pair in a shop in Ashbourne which I liked but they didn’t have my size, therefore googled website that had them - came across Begg shoes- excellent service with free postage and they arrive with me within 3 days of ordering with a delightful personal written note to thank me for my order- much appreciated Hayley. I live in Wales and would normally support small local businesses, but in this instance was glad to support a small excellent business in Scotland. All the best.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered online & my shoes were…

I ordered online & my shoes were delivered before the estimated delivery date . Absolutely delighted with the quality & fit . Excellent service. The hand written note was a really nice touch. Very impressed all round. Thanks 👍

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Beggs is the best footwear company

Beggs is the best footwear company, they have so much choice on their website, with some good offers, all the top brands with free delivery & returns
There’s also a returns label if you need it and a lovely handwritten note in with your order, highly recommend

15 August 2025
Unprompted review
Rated 5 out of 5 stars

A lovely shopping experience.

We were visiting Kirkwall for a few hours from our cruise ship. Came across a Beggs shoe shop, and what a lucky find! Got exactly what I wanted with the help of a lovely lady assistant called Karen B. Nothing was too much trouble for this helpful lady. Many thanks. Loving my new shoes!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a pair of Gabor shoes on line…

I ordered a pair of Gabor shoes on line and they arrived promptly, well packaged with a hand written note of thanks which makes all the difference.

I have also shopped instore in the past and found them to be most helpful.

Highly recommend this company.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very friendly, helpful and patient service in Inverness (Union St). We found one pair of shoes for my father, and will order the other colour online. Very grateful.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

First rate company

I found them on the internet and what a find! Very competitive pricing and a great selection to choose from. Excellent customer service and speedy delivery. The included hand written note from Kali was a lovely touch. Excellent return service should it be needed. I look forward to using them in the future.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Day trip to Inverness

We were in Inverness for the day and went into Begg shoe shop. The assistant was very pleasant and helpful. There was no preasure from staff to buy something you might not actually want which is the way I like it. As we were left to browse my husband found a pair of trainers just what he was after so he got himself some Skerchers. Lovely shop with lovely staff.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service arrived within a couple of days with lots of information on progress of order. Delighted with my purchase.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience all round.

I ordered my skechers reggae sandals through Amazon, and they were sent to me by Begg Shoes. I have never had any dealings with them before, but I definitely would again. Their customer service, delivery, and even a charming note inside the parcel, was unexpected, but fantastic. The sandals were perfect too. Thank you.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Found my Skechers

Skechers in Bracknell Berkshire didn't have my size so I looked online and found exactly what I wanted at Beggs.
They are perfect and arrived much quicker than I thought. Brilliant.
Margrett

21 July 2025

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