Becauseofalice Reviews 

I contacted BOA following a zip failure on a dress whilst we were attending an event. Unfortunately, this was a very distressing experience for my 15-year-old daughter, particularly as it happened whilst she was wearing the dress for a special occasion.When I contacted Customer Services regarding the issue, there was some back and forth before we reached a resolution, but ultimately I was happy with the outcome that was offered. Lucy, the agent who handled my case, was helpful, professional and understanding throughout the process.The only area where I believe the experience could be improved is the speed of communication. It appeared that emails were only being reviewed and responded to once per day. As a result, even when I replied promptly, I would often have to wait until the following day for a response. Quicker turnaround times would have made the process feel more efficient and would have helped resolve what was already a stressful situation much sooner.Overall, I was satisfied with the final resolution and appreciated Lucy's support, but improving response times would significantly enhance the customer experience.

Did not get my parcel in 15 days. Did not received help that I needed from the seller.

Got great help from Lucy! I am really happy with the service! And the products!

Ordered the most beautiful lace leopard print camisole from here and couldn’t be happier. Fit me perfectly and the quality feels amazing. Definitely worth the money!

This is the first time I’ve ever had to leave a bad review for a business but this is genuinely the most disgraceful customer service I have ever experienced. Upon return they withheld money from my refund and accused me of damage of an item which was was never there when I returned them, it was actually their poor quality fabric deteriorating
Additionally I had bought the same satin shorts in another size which is Id worn once before vertical lines on the back appeared from the fibres of their low quality fabric snagging just from general wear.They were very rude and completely dismissed me and told me that because they’ve been worn and the tag is off that they can’t do anything. Clothing should be of a reasonable standard and have a level of durability. There was absolutely no care or intention to help me as a customer.

Had an issue with shipping arrangements/ location (not BOA fault). The customer service assistant, Lucy, promptly amended my order and got the parcel shipped to my new address.

Overall I have ordered from BOA before, and whilst it did take a while to arrive, I absolutely love the design of the pieces and will keep purchasing.

Lucy was a huge help! I received the wrong order upon delivery. She sent me the correct items super quick and was really responsive when I told her what happened. Thank you so much I will be ordering from here again :)

WOW! WOW! You should all read this...
Thank you so much BOA.
I've been sweating over this (hot weather doesn't help lol.).
I cannot express how grateful you and your company have been about this and how fast you have sorted the faulty dress and replaced in a couple of days.

You have been amazing.

Thank you Lucy and Team

Kind regards
Ally.

xxx

Emailed BOA support with a question, had a super fast and friendly response from Lucy! Very informative and excellent service. Thank you :)

Lucy was very quick dealing with my problem. Unfortunately my dress broke and within three days I have had a refund.
The dress was lovely but unfortunately the zip wasn’t great.

Lucy was super helpful with my question and resolved everything quickly!

Lucy was incredible , she has been super helpful assisting me with a missing parcel caused by EVRI , she responded timely and remained professional and friendly throughout her assisting me. Thank you so much Lucy !!!

Lucy was amazing at helping me resolve an issue with a faulty item as quickly as possible.

The customer service was brilliant! Lucy in particular was very helpful with my query, and solved the problem quickly!

There was a problem with the delivery service losing my order and Lucy G was absolutely first class with her customer service, she offered to send out the order again (i had however put in the order again to ensure i received the items in time for my wedding dress fitting) and she then offered a refund which she actioned straight away. She was so responsive and helpful and genuinely a lovely person to deal with, including being apologetic when it wasn't boa's fault at all. Obviously the clothes are stunning and i love boa but wanted to make sure i left a review as the customer service exceeded my expectations. Thank you Lucy G! x

I had an inquiry in regard to restocking of a product. Lucy was most helpful and replied efficiently.

Lucy was great and very efficient. I had a parcel lost and she kindly sent out a new one! I was very apreciate and Lucy was super kind! Thank you!

I had issues with the return portal and contacted customer service, they responded very fast and the issue was solved very well. I would order again knowing their service is excellent, thanks Lucy for the great service!