Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
Company replied
Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
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I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Support solved my issue
Shipping was fast and easy. Six months after receiving, I worked with the manufacturer and they determined a hardware defect. I was instructed to reach out to Beach Camera.
Bech Camera Support took a few days to work with the manufacturer, but Reynold was able to get it handled and the issue solved amicably.
3 December 2025
Unprompted review
Reply from Beach Camera
Hello Matt,
Thank you for sharing your experience! We’re glad to hear that shipping was smooth and that our support team was able to work with the manufacturer to resolve the issue. While these situations can take a bit of coordination, we’re happy Reynold was able to see it through and reach an amicable resolution for you. We truly appreciate your patience and your trust in Beach Camera—thank you for choosing us!
Very helpful
Refunded me as soon as they got my tv and mariz was very helpful and responded fast
3 December 2025
Unprompted review
Reply from Beach Camera
Hello Noah,
Thank you for your review! We’re glad to hear the refund process was handled quickly and that Mariz provided fast, helpful support throughout. We truly appreciate your feedback and thank you for choosing Beach Camera. We’re always here if you need assistance in the future!
Price Change, Rizza Mae
Rizza Mae was quick and direct with the response and took care of the price change. It is very appreciated to get good customer service as it seems to be going away these days. Thanks again and I look forward to the new TV!
ORDER # 111-9753154-4781804
1 December 2025
Unprompted review
Reply from Beach Camera
Hello Daniel,
Thank you for taking the time to leave such a thoughtful review! We’re happy to hear that Rizza Mae was able to assist you quickly and efficiently with the price change. Providing reliable, responsive customer service is something we truly value, and your feedback means a lot to us. We appreciate your support and hope you absolutely enjoy your new TV—thank you for choosing Beach Camera!
Rizalyn handled my concern quickly, efficiently and with courtesy.
Rizalyn handled my concern quickly and efficiently even though it was a Sunday evening. Very Impressive. She answered my questions and explained how my refund would be processed. I will definitely return to Beach for additional purchases.
30 November 2025
Unprompted review
Reply from Beach Camera
Hello Richard,
Thank you for your kind feedback! We’re delighted to hear that Rizalyn was able to assist you quickly and efficiently, even on a Sunday evening. Providing clear, reliable support whenever our customers need it is very important to us. We truly appreciate your trust in Beach Camera and look forward to helping you with your future purchases!
Best buying experience on Amazon…
Best buying experience on Amazon through Beach Camera as the primary Sellers!.. 2 days after purchase they dropped their price and after contacting their customer service people to which is messaged back and forth with Rosalyn/Rizza Mae, I was reimbursed which was icing on the cake for customer experience. Delivery was prompt as promised (though it was a 2 part delivery). Considering how busy I’m sure they are leading up to Black Friday it was really amazing how efficient the buying, shipping and handling the process was!.
Thank you
Franc
24 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for the wonderful review, Franc! We’re thrilled to hear that your experience with Beach Camera was such a positive one. It’s great to know that Rosalyn and Rizza Mae were able to assist you promptly with the price adjustment and help make your purchase even more satisfying. We’re also glad the delivery went smoothly and that everything met your expectations during such a busy time. Your kind words truly mean a lot to our team—thank you for choosing Beach Camera and for shopping with us!
awesome customer service
I was so excited to finally order my new TV after months of research. When it arrived with a broken screen and would not fire up I was so upset and disappointed. I contacted amazon and Beach Camera to begin the return process. I was contacted by Rizalyn and Charlie s and sent pictures of the damaged box and TV problems. they were quick to resolve the issue for me. I was so pleased for the great customer service that I reordered the same unit from them a day later. It arrived in great shape and now I am enjoying my new TV... Thank you for the great customer service ! Mark
23 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for sharing your experience, Mark! We understand how disappointing it can be to receive a damaged item, especially after so much research and anticipation. We’re truly glad that Rizalyn and Charlie S were able to step in quickly, guide you through the process, and resolve the issue for you. It means a lot to us that you trusted Beach Camera enough to reorder—and we’re thrilled to hear your new TV arrived in perfect condition and that you’re enjoying it now. Thank you for your patience, kind words, and for choosing Beach Camera!
Thank you Beach Camera for your amazing…
Thank you Beach Camera for your amazing business practices! First off the new Panasonic 77Z8BA is awesome, I am learning more about the capabilities it has, but it is impressive! The shipping was practically immediate once I ordered from Beach Camera, taking a week to arrive in south Florida from New Jersey! I received a refund honoring the difference, in 24 hours of my request to match the discount price, a different of $300 from the price I paid when ordering was refunded, thank you!
30 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your new Panasonic 77Z8BA and discovering all the impressive features it has to offer. We’re also glad the shipping met your expectations and that our price-match process was handled quickly and smoothly. Your satisfaction means a great deal to us, and we truly appreciate you choosing Beach Camera. Enjoy your new TV, and we look forward to serving you again!
Had a great customer service experience…
Had a great customer service experience with Christine Joy on an order cancellation. She understood my concern and was able to address it promptly.
30 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for taking the time to leave such a kind review! We’re happy to hear that Christine Joy provided prompt and understanding assistance with your order cancellation. We’ll be sure to share your feedback with her. Thank you for choosing Beach Camera—we appreciate your business and look forward to assisting you again!
diligent support
It was very nice to see as Charlie S and Rizalyn did not give up and brought the case to a resolution - thank you and Happy Thanksgiving!
27 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your thoughtful review! We’re so glad to hear that Charlie S and Rizalyn stayed diligent and saw your case through to a successful resolution. Your kind words mean a lot to our team, and we’ll be sure to share them with both of them. Thank you for choosing Beach Camera, and we wish you a very Happy Thanksgiving as well!
CHRISTINE JOY helped process a full…
CHRISTINE JOY helped process a full refund on an order placed by mistake. This let me place another order correctly. Great job and fast response!
28 November 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for sharing your experience! We’re happy to hear that Christine Joy was able to quickly assist you with a full refund and help you place your order correctly. We’ll be sure to pass along your kind words—great service is always our goal. Thank you for choosing Beach Camera, and we appreciate your support!
Great costumer service
Thank you Christine Joy for your fast responses and understanding regarding my incorrect order. I appreciate that your responses were understanding and thoughtful.
27 November 2025
Unprompted review
Reply from Beach Camera
Hi James,
Thank you for your kind review! We’re glad we could assist you and help resolve the issue with your order. Christine Joy will truly appreciate your thoughtful words—she always strives to provide prompt and understanding support. Thank you for choosing Beach Camera, and we look forward to assisting you again!
Amazing customer service
I had an issue with a product that I bought (it was not Beach Camera's fault but Samsung's), but Beach Camera had amazing customer service and resolved the issue. Very satisfied with my interactions with Rizalyn.
25 November 2025
Unprompted review
Reply from Beach Camera
Hi Catie,
Thank you for your wonderful review! We truly appreciate you sharing your experience. Even when an issue is outside our control, our goal is always to make things right, and we’re so glad to hear our team was able to do that for you. Rizalyn will be especially happy to know her support made a positive impact. Thank you for choosing Beach Camera—we’re always here to help!
Great customer support!
I’m very grateful for the support I received from Rizalyn. She was patient, kind, and extremely thorough. She went above and beyond to make sure my concern was fully resolved. Her dedication and professionalism truly stood out. She deserves recognition for her outstanding support.
22 November 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind words! We’re thrilled to hear that Rizalyn provided such patient, thorough, and professional support. She truly goes above and beyond for our customers, and we’ll be sure to share your appreciation with her. Your feedback means a lot to us — thank you for recognizing her outstanding service!
I've heard great things about Beach…
I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.
Anyway, long story short, I did reach out for a recent order, and Rizalyn did everything you might expect and more. It seems like their reputation is well deserved, and all other things equal, I'd definitely order from Beach Camera again knowing I could get the help I need, if I needed it (though I usually don't). Thank you again!
20 November 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your wonderful review and for being a loyal customer for over 15 years! We’re thrilled to hear that Rizalyn provided the level of service that reflects our long-standing commitment to customer care. Your trust and continued support mean the world to us, and we’re truly honored to have earned your confidence once again. Thank you for choosing Beach Camera!
Even though we had an issue with the…
Even though we had an issue with the product, BEach Camera and Rizalyn came to the assistance and helped all the way until the issue was resolved. Its easy to have good reveiews when everything goes right! but only good companies get 5 stars when something goes wrong! this one is one of those. Thanks you Rizalyn
24 November 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind words! We’re sorry there was an issue with your product, but we’re thrilled to hear that Rizalyn provided the support needed to make things right. You’re absolutely right — true service shows when challenges arise, and we’re grateful for the opportunity to earn your 5-star confidence. Thank you for choosing Beach Camera!
Purchase this KitchenAid Mixer and at a…
Purchase this KitchenAid Mixer and at a discounted $20 bucks off. A few days later after I received the mixer then, Black Friday reflects a much lower purchase price.
Emailed asking if this company would honor the Black Friday discount or any discount?
Rizalyn emailed me back stating they dont match other company discounts however, would offer a 10% off so I dont need to go through process of sending mixer back.
Yes, could have sent back, ordered a Black Friday deal however, when a company offer a discount following a purchase of 10% off is respectable and shows how ethical this company is. They have now earned my future business.
Dont hesitate to purchase from this company, proven to have your best interest in mind.
10 November 2025
Unprompted review
Reply from Beach Camera
Thank you so much for sharing your thoughtful feedback! We’re delighted to hear that Rizalyn was able to assist and provide a fair solution that saved you time and effort. We truly appreciate your understanding and kind words about our approach — our goal is always to do right by our customers. Your trust and future business mean a lot to us. Thank you for choosing Beach Camera!
Beach Camera has Great Customer Service
I would like to compliment Beach Camera and customer service representative, Christine Joy for the excellent service provided to me.
I had an issue with a recent purchase and Christine was able to provide a positive solution that resolved the issue. She was courteous, friendly and timely in responding back to my inquiry.
Christine Joy is a great asset to Beach Camera and their customer service department. I highly recommend Beach Camera to everyone for their reasonable prices, same day shipping, and great customer service.
21 November 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your thoughtful review! We’re thrilled to hear that Christine Joy provided you with such courteous and timely assistance. She truly is a valued member of our team, and we’ll be sure to share your kind words with her. We’re grateful for your recommendation and are delighted that you’re pleased with both our products and service. Thank you for choosing Beach Camera!
Great Return/Refund Reconciliation
Hello,
I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went on a big sale.
I was considering returning the mixer I ordered to get a better deal. After initializing a return on Amazon, Rizalyn A from Beach Camera quickly reached out and offered me a discount/refund if I kept my product, so I did. I'm content with this. Thank you so much! :)
20 November 2025
Unprompted review
Reply from Beach Camera
Thank you so much for sharing your experience! We’re glad to hear that Rizalyn was able to assist you quickly and offer a solution that made you happy with your KitchenAid mixer purchase. We truly appreciate your understanding and are delighted you’re satisfied with the outcome. Enjoy your new mixer, and thank you for choosing Beach Camera!
Beach Camera Co. Edison, NJ
This is a reliable company. Upon an order to them through Amazon, the product was defective. I reached out to them to return the item. Dianne was super helpful in sending me updates on the company's review of the situation. Both Rizalyn and Lariza responded quickly offering a resolution that was so satisfactory and refunding my account. Excellent professional people working for a reputable company.
20 November 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your wonderful feedback! We’re delighted to hear that Dianne, Rizalyn, and Lariza provided timely updates and a smooth resolution to your return. Our team takes great pride in delivering excellent service, and your kind words mean a lot to us. We truly appreciate your trust and look forward to serving you again!
Rizalyn and Lariza were helpful despite…
Rizalyn and Lariza were helpful despite the issue, would purchase again.
19 November 2025
Unprompted review
Reply from Beach Camera
Thank you for your feedback! We’re glad to hear that Rizalyn and Lariza were able to assist you and help make things right. We truly appreciate your understanding and are grateful for the chance to earn your business again in the future!
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