While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and proactive approach to problem-solving. Many highlight the exceptional customer service, noting prompt responses to inquiries and efficient resolution of issues. People appreciate the personalized attention and the team's ability to make complex technical matters understandable. However, some customers were dissatisfied with the aftersales and support, citing a lack of communication and unresolved issues. A few other people also felt that the company failed to meet specific service requests, leading to unmet service expectations and concerns regarding service agreements.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

Clients share positive opinions on service, highlighting the professionalism and efficiency of the support... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers praise the ease of contacting the team, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason was amazing. He has set up all my team with shared drives directly on our devices without having to manually link up to the cloud each time. He has also wiped and help me rebuild a laptop... See more

Rated 5 out of 5 stars

We have been with BDR for many years and during all of that time, Dean Mitchell has gone over and above when we have had any issues. He is always willing to help and sorts issues speedily and if expl... See more

Rated 5 out of 5 stars

BDR have been great to work with when it comes to account management and technical support from 2nd/3rd line They know our account well and have been supporting us for many years since the acqui... See more

Rated 5 out of 5 stars

Been with BDR group for many years and their predecessor. I use the mobile phones team and I have been fortunate to have been assigned Diane Dolman as my go to contact. Diane is absolutely fantas... See more


Company details

  1. Computer Support and Service Company
  2. Cable Company
  3. Closed Circuit Television Store
  4. Energy Supplier
  5. Fire Alarm Supplier

Written by the company

We are BDR Group. The UK's Multi Award-Winning Choice for IT and Telecoms Solutions. Delivering Excellence since 1991 with our 250+ staff.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Della & Diane are Wonderful!!!

Service is great all round! Competitive prices upon our last renewal in 2022 which along with the service confirmed our choice to stay with them. We have had the pleasure of being looked after by Diane & Della for many years, starting with TFM group before the BDR takeover. They have always been extremely helpful and nothing is ever too much trouble for either of them. Any issues or queries are dealt within a few hours, and they also have also remember personal information which i've shared which creates a strong friendship between customer and supplier. I would highly recommend!
Helen @ Cook & Harris Ltd

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service
We have received an excellent service for many years and most recently with Jessica Waite, who is always efficiently helpful.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Diane

We have worked with Diane for years and she is brilliant - nothing is ever to much trouble for her. She is always so willing to help with everything and always sorts things out in a good time too. Thank you for everything you do Di :)

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Helpful & Friendly

We have used this company for many years and we’ve been lucky enough to have been assigned Diane (Dolman).
It’s always a pleasure to speak with Diane, whatever your problem she always goes the extra mile. Responds promptly & professionally even out of hours she’ll do her best to solve any problems even when it’s out of her control.
Such a knowledgeable, cheerful & helpful lady and an asset to BDR.
We would not hesitate to recommend this company!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Really pleased with where we've got to with our contract, which is now right-sized and aligned to our needs.
Della and Diane have been superb in providing support, both highly responsive and proactive in surfacing up information to assist with our decision making and then taking the necessary actions to fulfil our requests.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

100% Recommend BDR

We have used BDR 20 years, we recently needed new hardware and Adam and his team were very informative from start to finish.
The engineers that come on to site are always polite and well presented and good at what they do.
I would 100% recommend BDR,

31 May 2024
Unprompted review
Rated 5 out of 5 stars

One thing lead to another!

BDR originally approached us to quote for our Mobile renewal. Adam A attended site, listened to our requirements and worked hard to providing a very competitive quote. We didn't go with BDR for mobiles as they couldn't quite match our unbelievable dealer direct quote however, we did go with BDR for our leased line. Throughout the entire process, Adam kept in touch, providing updates alongside Aaron and acted quickly when there was issues during installation. Our comms cabinet was a bit of a birds nest and their engineer Martin attended site to colour code and tidy everything up upgrading comms wiring throughout the building. We're now getting the internet speeds we're paying for. Happy Customer so far!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Service With A Smile

Bosworth Grab Hire Have Used BDR For Years The Service Is Second To None. Nothing Is To Much Trouble
I Allways Ring Di She Is Fab And The Backup She Gets
From Her Team Is Excellent.I Am A Busy Small Business And I Know If I Have A Problem They Will Sort
It They Do Phones Etc I Do Lorrys Lol Bozzy Martyn Bosworth

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

We have used BDR for our mobile contracts for many years, and the support and service we receive from them, and in particular Diane, is fantastic. Nothing is too much trouble and everything is dealt with so promptly. It's a pleasure to work with BDR!

27 March 2025
Unprompted review
Rated 5 out of 5 stars

BDR have been our Mobile Phone Providers

BDR have been our mobile phone providers for a number of years, during which time the help, service and advice they have given have been superb. Diane Dolman is a so kind and helpful and is the main reason why we have continued to use BDR.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with, have great knowledge to provide the best and most cost effective solutions. Speedy responses to changes and excellent bill breakdowns allowing for a better understanding of the mobile user traffic.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fantastic support & communication. Very responsive and nothing is too much trouble. Always seem willing to go the extra mile to support our business and find us competitive options.

No hesitation in recommending BDR Group

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic and speedy service

I have worked with Della, Diane, Jess and the team for 20 years whilst at different organisations and they are always my "go-to" when seeking mobile phone contract support. Fantastic and speedy service, would highly recommend.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

BDR have been our mobile service…

BDR have been our mobile service supplies for a great number of years, during which time the help, service and advice they have supplied have been second to none. All the staff we are involved with are extremely knowledgeable, and nothing is too much trouble to deal with.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

20+ years and still at the top of their game.

We have used the mobile side of BDR group through its several iterations for over 20 years, which should be enough to tell you how we find their service. Their customer service is excellent, nothing ever seems to be too much trouble. They've always gone above and beyond in every aspect of the service that the provide.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

We have been with BDR for many years…

We have been with BDR for many years since opening our business, and have never changed. Any issues that have come about have always been resolved quickly and professionally. We have recently had a new account manager who is the best we have had to date. Thank you Adam for your hard work and for keeping our equipment updated and running smoothly. I would recommend.

25 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look