BCR Reviews 

Today, April 13, 2021, I had a very, very disappointing experience with BCR's online operators in connection with a George account. Besides the fact that I stayed on the phone for 2 hours, of course taken out of the conversation twice by them, I had the unpleasant surprise of communicating to me the fact that I can't unlock my token because the data is not correct. I mention the fact that I had the contract in front of me. But it doesn't seem to matter to them either, and I was directed to the nearest branch. Point, no further explanation. To find out in the branch that I was employed by people with a high degree of risk and that a lot of opinions had to be signed according to those in the branch, in fact a lady with common sense and extraordinary in terms of customer relations, opinion of those to Bucharest. I think some should first of all before engaging in departments that include customer relations do a common sense course. And yes, maybe they know better than me if a spiritual counselor is at great risk as they have assigned me.

It's 2020 and there's a Covid-19 crisis, but they require you to be physically present in a branch to close an account.

This account has 0 balance but they keep taking a monthly commission and refuse to close it online.

That's a way of taking advantage of poor consumer laws in Romania to do whatever you want with a simple client.

I have bank account with this bank in Romania from 1998, this bank is total disaster with costumer assistance for private person, and with app and other stuff not working, if you are romanian citizen and live outside of Romania but you still have some business or whatever in Romania, I strongly advice not to make account to this bank, they fail in simple tasks. Is like a week since their app is not working for login, browser login is not possibile, to talk to them is impossibile, until today no number was available to call them, today they opened one line, I have tryed like 8 times, everytime you attend around 30 minutes, after that some operator respond and tell you one second let me check this info, then you hear nothing more and 1 minute max they close your call, this happend today for 8 times! Previosly I have tried to contact them by email, by messenger, they do not respond and care whatsoever, please do not let the continue this system do not use them do not make a bank account, this is the most horror bank of Romania.