Had a issue it was resolved but it took many emails and many phones calls but in the end they Helped me out
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... See more
Company replied
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... See more
Company replied
Not only do I like my tires, but even after Fed ex lost one of them BB wheels helped me out and replaced the missing one and is currently on its way to me. Top notch customer service and quick to resp... See more
Company replied
Company details
Written by the company
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Contact info
209 County Road 156, 56307, Albany, United States
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4.1
Great
692 reviews
Replied to 58% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Purchased 2 sets of tires for 2…
Purchased 2 sets of tires for 2 different vehicles on 3 Sept 2025 and already received 1 set today 5 Sept 2025...that's blazing fast.
5 September 2025
Unprompted review
Reply from BB Wheels
We’re thrilled to hear your tires arrived so quickly. Fast shipping is always our goal, and we’re glad we could get your order to you promptly. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
Great Tires But..
Sent a message to find out the white wall width of this tire (Ironman Rb 12 Nws Tire 225/75R15 102S 440 A B White Wall). Got a quick response and was told it was about 3/4". Turns out it was just a hair under 1" but that's okay. I needed the white wall to be between 3/4 and 1 inch. Two of the tires had black scuff marks on the white walls. Tried my white wall cleaner on them but it didn't work. (Thought I was gonna have to return those two). Took a more aggressive approach and after about a half hour, finally got the black marks 99% removed. Tires should have been shipped in boxes or at least wrapped with paper or shrink wrap. Other than that I am very happy with the tires.
4 September 2025
Unprompted review
Reply from BB Wheels
Arthur,
We’re glad our team could provide a quick response to your question and that, in the end, you’re happy with your tires. We appreciate your feedback regarding the black scuff marks and packaging—we’ll take this into consideration to improve how tires are shipped in the future. Your satisfaction is important to us, and we’re happy you were able to get the tires looking great!
Thank you,
BB Wheels
Great customer service
Not only do I like my tires, but even after Fed ex lost one of them BB wheels helped me out and replaced the missing one and is currently on its way to me. Top notch customer service and quick to respond. I've already told friends and coworkers about you guys and how satisfied I am.
3 September 2025
Unprompted review
Reply from BB Wheels
Travis,
We’re glad we could make things right after the shipping issue and get your replacement tire on the way quickly. It’s great to hear you’re happy with our customer service, and we truly appreciate you sharing your experience with friends and coworkers. We look forward to helping you again in the future!
Thank you,
BB Wheels
Easy to use system good products and…
Easy to use system good products and easy financing options.
3 September 2025
Unprompted review
Reply from BB Wheels
We’re glad to hear you found our system easy to use, enjoyed our products, and appreciated the financing options. We truly appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
Great service
The representative was very helpful. He checked for any rebates. He looked up my previous purchase so made sure I had the correct tires to replace the old tires.
28 August 2025
Unprompted review
Reply from BB Wheels
Mike,
We’re glad our team was able to assist you, check for available rebates, and ensure you got the correct replacement tires. We appreciate your feedback and look forward to helping you again in the future!
Thank you,
BB Wheels
Overall a good experience
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have all you need in the one shipment. I realize you offer the installation kit as an option at the end but you should give that a little more attention throughout the process. In my case it was mandatory that I get the new lugnuts and center ring but when I made my choice of rims, it said it was guarenteed to fit my car.
22 August 2025
Unprompted review
Reply from BB Wheels
Chris,
We’re glad to hear your overall experience was positive. We also appreciate your suggestion regarding the visibility of additional items like installation kits, lug nuts, and center rings. Your input is very valuable, and we’ll work on making these options more prominent during the ordering process to avoid any confusion in the future.
We’re happy you received the correct fit in the end and hope to provide an even smoother experience next time!
Thank you,
BB Wheels
Good customer service and prompt delivery.
Called to confirm the item I wanted to order was still in stock since it stated 1 left. It was so I went ahead and submitted the order. Item was shipped quickly and I received it the following week. Great service. Tracking number didn't work but received the item very quickly.
14 August 2025
Unprompted review
Reply from BB Wheels
We’re glad we could confirm your item was in stock and get it shipped out quickly. We apologize for the trouble with the tracking number but are happy it arrived promptly. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
You guys are great!!
You guys are great!!! Ordered my tires on a Friday and got them on Saturday. Great price and amazing on shipping. Thank you!
15 August 2025
Unprompted review
Reply from BB Wheels
Kevin,
We’re thrilled to hear your tires arrived so quickly and that you’re happy with the price and shipping. We truly appreciate your support and look forward to helping you again!
Thank you,
BB Wheels
Reply from BB Wheels
We’re glad we could provide the exact custom wheel you were looking for. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
First timer on BB Wheels
First time buying online from BB Wheels and it went great. Especially having different options on payment plans was very helpful.
4 August 2025
Unprompted review
Reply from BB Wheels
Cord,
We’re thrilled your first experience ordering online with BB Wheels went smoothly. It’s great to hear our payment plan options made things easier for you. We appreciate your business and look forward to helping you again in the future!
Thank you,
BB Wheels
Placed my order on 7/29 at around 8pm…
Placed my order on 7/29 at around 8pm its now 8/3 and my order still has not been shipped out then on 7/30 i had a team member named brennan and he says they dont ship tires out within 2-3 days that it takes up to 7 days for them to ship but i see everyone else reviews saying theres shipped out in 2-3 days and here it is 5 days later and mine still have not shipped out then brennan went on to try and cancel my order when i never said i want to cancel my order even after telling him that if i needed to make any changes to my order that i could do it my self on the website
30 July 2025
Unprompted review
Reply from BB Wheels
Will,
It sounds like there was a miscommunication regarding your order and shipping timeline. While we aim to ship most orders within 2–3 business days, certain items or high demand periods can occasionally extend this to up to 7 days. We apologize if this wasn’t clearly communicated.
Thank you,
BB Wheels
Customer Service was friendly and took…
Customer Service was friendly and took time to research answers didn't know.
29 July 2025
Unprompted review
Reply from BB Wheels
Robert,
We’re glad our team could assist you and take the time to find the answers you needed. Your feedback means a lot, and we look forward to helping you again in the future!
Thank you,
BB Wheels
I bought 4 chrome rims from them
I bought 4 chrome rims from them. I only use them during the summer time. I clean and store them properly & they are getting rusty. I called company about this. The company refused to compensate me. These are brand new only used for 1 year. Do not buy from these people. Customer service was very rude.
17 July 2025
Unprompted review
Reply from BB Wheels
Karyn,
We’re sorry to hear about your experience.
We want to clarify that pitting or surface rust on chrome rims is a common occurrence over time and, unfortunately, is not covered under the manufacturer’s warranty. Even with proper seasonal use and storage, environmental factors like moisture, road salts, and cleaning products can affect chrome finishes.
We always aim to provide clear information about what the warranty covers and how to care for chrome rims to help prevent issues. We apologize if our communication came across as rude—that is never our intention, and we’ll take your feedback to improve our customer service.
Thank you,
BB Wheels
Excellent service
Excellent service and wheels were delivered as promised in great shape. Highly recommend.
15 July 2025
Unprompted review
Reply from BB Wheels
Fred,
We’re glad to hear your wheels arrived on time and in great condition, and that our service met your expectations. We truly appreciate your recommendation and look forward to helping you again in the future!
Thank you,
BB Wheels
They had what i needed when i needed…
They had what i needed when i needed it! Def 5 stars.
1 July 2025
Unprompted review
Reply from BB Wheels
Harry,
We’re thrilled we could get you exactly what you needed when you needed it. Your 5-star rating means a lot to us, and we look forward to serving you again!
Thank you,
BB Wheels
Reply from BB Wheels
Mark,
We’re glad everything arrived on time and as requested, and that the instructions were clear. We appreciate your business and look forward to helping you again!
Thank you,
BB Wheels
Great price and fast shipping!
26 June 2025
Unprompted review
Reply from BB Wheels
Kyoung,
We’re glad you’re happy with the pricing and speedy shipping. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
Reply from BB Wheels
Damian,
We’re glad to hear you received quick responses and fast shipping. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
BB Wheels is great
BB Wheels has great prices, great options, and is family owned and operated. This is the second purchase from them, and wouldn't think twice to order from them again.
7 June 2025
Unprompted review
Reply from BB Wheels
Cedric,
We truly appreciate you choosing BB Wheels again—it means a lot to us as a family-owned business. We’re glad to hear you’re happy with our pricing and selection, and we look forward to helping you with your next purchase!
Thank you,
BB Wheels
Beware
Beware! They charge a 25% restocking fee. Wont do business with these people again.
6 June 2025
Unprompted review
Reply from BB Wheels
Veronica,
Our restocking fee policy is clearly outlined on our website and is agreed to at the time of purchase and prior to initiating a return. These fees help cover the costs associated with processing returns, including inspection, repackaging, and vendor charges.
We always aim to be as transparent as possible and encourage customers to review return details before completing a purchase. If you have any questions or would like us to review your specific situation, we’re happy to help further.
Thank you,
BB Wheels
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