Great service!! Turned around a new pair of varifocals in 7 days. Really helped me out as I was going abroad the following day. Would highly recommend. Ken was very professional and friendly.
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We were looked after by Ken who has served us well for many years. He deals with the customers in a professional but friendly manner and is very helpful with any situation. We trust his judgment and... See more
From the moment I arrived I was immediately greeted by Ben. His professional demeanour instantly put me at ease. I was in no doubt that I was in good hands. From discussing my eye health and findin... See more
Company replied
Staff were friendly but your prices are too expensive £170 just for lenses for two pairs of glasses so total price £340 absolutely extortionate so will be going elsewhere in the future.
Company details
About Bayfields Opticians & Audiologists - Canterbury
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
44 St Peter's Street, CT1 2BG, Canterbury, United Kingdom
- 01227 463341
Comprehensive eye tests
3.9
Great
13 reviews
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Great service!
Great service!! Turned around a new pair of varifocals in 7 days. Really helped me out as I was going abroad the following day. Would highly recommend. Ken was very professional and friendly.
24 March 2026
A highly experienced and professional…
A highly experienced and professional team with a good selection of frames and Zeiss lenses. Will benefit from the upcoming refit.
19 February 2026
Good service
Seen promptly and the optician appeared very thorough. I needed new lenses, which were ready unbelievably rapidly!
13 February 2026
We were looked after by Ken who has…
We were looked after by Ken who has served us well for many years. He deals with the customers in a professional but friendly manner and is very helpful with any situation. We trust his judgment and know that he would assist with any problems should they occur.
10 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nothing here to inspire you
The range of spectacle frames is just like many other opticians in the High Street, they only sell the ‘safe’ designs and colours i.e. silver, gold and black. There are no frames to provide you with inspiration, variation or something out of the ordinary.
20 January 2026
Reply from Bayfields Opticians & Audiologists - Canterbury
We appreciate your feedback and time. We acknowledge your disappointment with our selection. If there's a particular frame you'd like or are looking for, our team can order in frames for you to try at your nearest practice.
Staff were friendly but your prices are…
Staff were friendly but your prices are too expensive £170 just for lenses for two pairs of glasses so total price £340 absolutely extortionate so will be going elsewhere in the future.
7 January 2026
We used David Grimes in Canterbury for…
We used David Grimes in Canterbury for several years primarily because we could have our eyes tested and get our prescription fulfilled with one visit, i.e. same day visit. This service is no longer available since Bayfields bought out David Grimes so we will no longer be using Bayfields as others optician are much nearer to us.
12 August 2025
Unprompted review
Reply from Bayfields Opticians & Audiologists - Canterbury
We appreciate your feedback. We acknowledge the convenience of same-day service was valuable, and we regret that it's no longer available. We value your patronage and respect your decision to choose a more convenient option.
Went to pick up glasses
Went to pick up glasses. Usual gentleman on holiday. Very pleasant replacement who however gave unfortunate impression of inefficiency by not appearing to know where things were and constantly disappearing. Also at no point was I offered a mirror.
Glasses themselves are fine
9 July 2025
Reply from Bayfields Opticians & Audiologists - Canterbury
We appreciate your feedback. We're sorry that the service wasn't up to our usual standards and that you weren't offered a mirror. We will address the concerns about the staff member's training to improve our service. We're glad the glasses are fine.
First visit to new optician
Less friendly than previous owners. Charged extra for test that had been included before. Quality of spectacles good
29 May 2025
Reply from Bayfields Opticians & Audiologists - Canterbury
We appreciate your feedback. We're sorry to hear that you felt our service wasn't as friendly as before and about the extra charge. We'll review our services and pricing. We're glad you're happy with the spectacles' quality.
From the moment I arrived I was…
From the moment I arrived I was immediately greeted by Ben. His professional demeanour instantly put me at ease. I was in no doubt that I was in good hands. From discussing my eye health and finding frames that suited, Ben guided me throughout the process.
19 May 2025
Reply from Bayfields Opticians & Audiologists - Canterbury
We're happy to hear that you felt at ease during your visit. It's great to know that you were well-guided while discussing your eye health and finding suitable frames. Thank you for your positive feedback!
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