BAUHAUS Danmark Reviews 

85,856
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Bauhaus in Ishjø is a place where you can always get professional help and advice. Staff cares about customers in a genuine way. Annie at cashier is a star super friendly ! Can’t recall a day without... See more

Company replied

Rated 1 out of 5 stars

cancel the order without notification I did not want to waste the time and leave this comment. But it kept sending me annoying emails requesting comment. It looks like they didn't know what happened... See more

Company replied

Rated 5 out of 5 stars

I went to Bauhaus in Gladsaxe to choose paint for both walls, wood panels and ceiling. I was super confused about colors, gloss, paint brands etc. however, Morten completely came to my rescue! With hi... See more

Company replied

Rated 5 out of 5 stars

A very big Thank You to Martin B from Bauhaus Næstved who, this afternoon helped us to buy an electric lawn mower. He was Super Helpful, knowledgeable, friendly & extremely polite. He even helped us t... See more

Company replied

Company details

  1. Building Materials Market
  2. Plumbing Supply Store
  3. Tool Rental Service

Written by the company

Hos BAUHAUS får du Danmarks største udvalg, med prismatch og professionel service. På www.bauhaus.dk kan du shoppe døgnet rundt, og få dine varer sendt lige til din dør. Vi glæder os til at se dig hos www.bauhaus.dk

Gi' dig selv et forspring i BAUHAUS. Få det hele på et sted!

Written by the company

Prismatch

Hos BAUHAUS kan du være sikker på at få værdi for pengene og konkurrencedygtige priser.

Hos BAUHAUS kan du være sikker på at få værdi for pengene og konkurrencedygtige priser.
Hos BAUHAUS kan du være sikker på at få værdi for pengene og konkurrencedygtige priser. Derfor tilbyder vi PRISMATCH. Det betyder, at vi matcher prisen, hvis du finder en identisk vare billigere hos en af vores udvalgte byggemarkedskonkurrenter i Danmark. For at PRISMATCH gælder, skal følgende forudsætninger være opfyldt: 1. Varen er identisk, det vil sige samme mærke og model 2. Varen er på lager hos konkurrenten 3. Den identiske vare sælges lige nu til en lavere pris hos konkurrenten. PRISMATCH gælder kun varens pris, både i vores fysiske byggevarehuse og webshop, men gælder ikke på fri fragt eller på konkurrenternes fragtomkostning. Vi vil bede om dokumentation på prisen ved fremvisning af aktuel markedsføring (f.eks. tilbudsavis, annonce eller online markedsføring) eller henvisning til relevant hjemmeside. For BAUHAUS’ Proff Service erhvervskunder og Projektkunder gælder de almindelige kontobetingelser. PRISMATCH gælder ikke ved tidsbegrænsede tilbud, som f.eks. køtilbud, åbningstilbud, lokale tilbud, udstillingsvarer, tilbud med begrænset antal samt services som Montageservice, 360° Service, fragt, udlejning og andre serviceydelser.

Contact info

4.2

Great

TrustScore 4 out of 5

86K reviews

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4.2

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(85,856)

10,314 reviews in the last 12 months

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Rated 5 out of 5 stars

Tak for fantastiske service

Tak for fantastiske service

2 July 2026
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Mustafa

Tak for din anmeldelse.

Det er rigtig dejligt at høre, at du har haft en god oplevelse med vores service. Den slags feedback betyder meget for os og er med til at bekræfte, at det vi gør, virker i praksis.

Vi glæder os til at sende en masse gode varer i din retning fremover.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

Rated 1 out of 5 stars

I purchased the hedge trimmer on…

I purchased the hedge trimmer on 26-08-2023 brand Stiga from bahaus tilst.
I have only used the machine for one day each summer over the past two summers, so it has seen very little use.

Unfortunately, the battery is now completely dead. The store has informed me that the battery is not covered under the warranty, even though the product was advertised with a 5-year warranty when I bought it.

It is very disappointing that the battery has failed after such limited use. In total, it has only been used for about two days, which suggests that the battery is of poor quality. I expected it to last much longer.
I paid more than half of the price of the machine for battery.
Awfull service

11 July 2026
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hello Pouya

Thank you for your review.

It is not satisfactory when a battery stops working after such limited use, and we understand that this leads to questions about the product’s durability.

Regarding the 5-year warranty, the terms specify that it applies to the machine itself, while batteries are not included in this coverage. We are aware that this may not align with expectations, especially given the price of the battery.

Your feedback is noted as part of our ongoing focus on products and the information provided in connection with them.

We hope to see you again another time.

Med venlig hilsen
Mads
Varehuschef
BAUHAUS Tilst

Rated 1 out of 5 stars

Horrible service - paying for a pool that does not exist.

June 25th, 2026 I bought an expensive swimming pool in Bauhaus Tilst online. They took the money from my account, and I did not hear from them for 10 days. I called Monday 6th and Friday 10th of July, after 2 weeks of silence, to be informed that the product does not exist anymore, and that I will not get my money back now, but maybe next week. No apology, no compensation of any kind. Horrible service. I am utterly disappointed.

10 July 2026
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Caroline

Many thanks for taking the time to share your experience.

We are sorry to read about your order and understand your frustration in this situation. It is of course not how things should work when an item can be purchased online but later turns out to be unavailable. On top of that, waiting for updates and a refund only adds to the inconvenience, and we regret that this has been your experience with us.

We hope that your next experience with BAUHAUS will be a much smoother one.

We hope to see you on the webshop again.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

Rated 5 out of 5 stars

Great advice from expert-employee “Maler-mester” Morten at Bauhaus Gladsaxe!

I went to Bauhaus in Gladsaxe to choose paint for both walls, wood panels and ceiling. I was super confused about colors, gloss, paint brands etc. however, Morten completely came to my rescue! With his great expertise in this field, he explained all the pros and cons of the different types of paint, and helped me make the right decision. Huge shoutout to Morten, for making my trip to Bauhaus much more pleasant than I would have been on my own! Always great to receive advice from people who knows their stuff and set aside time for advice instead of rushing. Looking forward to visiting again when I need paint and supplies for the rest of my renovation project!

8 July 2026
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi StinaJR

Many thanks for your review.

It is fantastic to hear that you received such knowledgeable and helpful guidance. Choosing the right paint can be overwhelming, so we are very pleased that Morten took the time to explain the options and guide you towards the right solution. It makes a big difference when our team can share their expertise and create a calm and positive experience. We will make sure your kind words are passed on to him.

We look forward to welcoming you back again when you continue your renovation project.

Best regards
Jesper
Store Manager
BAUHAUS Gladsaxe

Rated 5 out of 5 stars
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Marin

Tak for din anmeldelse.

Det er dejligt at se så mange tommelfingre og en så positiv bedømmelse. Det tyder på, at du har haft en rigtig god oplevelse, og det sætter vi stor pris på.

Vi ser frem til at se dig på webshoppen igen.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

Rated 5 out of 5 stars

Martin form Bauhaus Tilst

Martin form Bauhaus Tilst, was beyond helpful when a Ruko lock had dismantled it self when mounting it. Nothing but good mood and an attitude of “ I think we can fix this” and in the end after almost 1 hour of trying it was fixed.
Good service……

1 July 2026
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Pelle

Thank you so much for your review.

It’s great to hear about your experience and how Martin took the time to help you with your lock. Situations like that can be frustrating, so it really means a lot that he stayed positive throughout, and that you left with everything working in the end. That kind of attitude is exactly what we aim for, and your feedback will definitely be shared with him.

We hope to welcome you again soon.

Best regards
Mads
Store Manager
BAUHAUS Tilst

Rated 2 out of 5 stars

Upon placing my order

Upon placing my order, the product was indicated as visible and in stock; however, it could not be located at the time of pickup.

21 June 2026
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Muhammad

Thank you for taking the time to share your feedback.

We are very sorry to read about your experience. It is, of course, not what you should encounter when a product appears as available and in stock, but cannot be located upon pickup. We completely understand how frustrating that must have been, and we take this very seriously, as our stock information should always be reliable. We will be sharing your experience with the team to ensure we improve our processes so that items are ready and available when our customers arrive.

We hope we get the opportunity to provide you with a better experience next time.

Best regards
Jesper
Store manager
BAUHAUS Gladsaxe

Rated 5 out of 5 stars

Christian H

I got help from Christian H, he was very polite and serviceminded. 10/10

1 July 2026
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Ester

Thank you so much for your review.

It’s great to hear that you had such a positive experience and received helpful and friendly service from Christian H. Being polite and service-minded is exactly what we strive for, so it means a lot to get that kind of feedback. I’ll make sure your kind words are shared with him.

If you have the chance, you are very welcome to send us an email at some@bauhaus.dk with the specific location, so we can make sure the praise reaches the right place.

We look forward to welcoming you again.

Best regards
Mathias
BAUHAUS

Rated 1 out of 5 stars
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Antonio

Thank you for your review.
We’re sorry to hear that our review requests have felt overwhelming. The messages are sent automatically after a purchase because we value feedback from our customers and want to learn from their experiences. That said, we completely understand that not everyone wishes to respond, and it is absolutely fine to simply ignore them.

We appreciate you taking the time to share your thoughts with us, as it helps us improve how we communicate going forward.

We hope to provide you with a better experience next time.

Best regards
Brian
Webshopchef
BAUHAUS Webshop

Rated 4 out of 5 stars

köpte robotgräsklippare

köpte robotgräsklippare, riktigt kul att sitta och kolla i mobil appen när den klipper så fint!

17 June 2026
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Carl

Tusind tak for din anmeldelse.

Det lyder som en rigtig god oplevelse, og hvor er det skønt at høre, at du er blevet glad for din robotplæneklipper. Det er altså også lidt sjovt at kunne følge med i appen og se, hvordan den klarer arbejdet.

Jeg håber, at vi får fornøjelsen af flere besøg fra dig.

Med venlig hilsen
Mathias
BAUHAUS

Rated 5 out of 5 stars

Jimi helped me in Bauhaus perfect

Jimi helped me in Bauhaus perfect. I come from Holland and he did his best to help me out in English. Thank you for helping me.

29 June 2026
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi

Thank you so much for your review.

We’re really happy to hear that Jimi gave you such great help and took the time to assist you. That’s exactly the kind of service we aim to provide, and it’s great to know he made your visit a positive experience.

We hope to see you again in BAUHAUS.

Best regards
Mathias
BAUHAUS

Rated 4 out of 5 stars

Went to pick up something I ordered…

Went to pick up something I ordered online and it went smoothly but I would suggest a ticket system to make 1st come 1st served work as I nearly lost my place in line, even though they saw I was there before some people. Other than that, the product was well packaged and I’m super satisfied.

Next time i might just buy in the store.

18 June 2026
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Gika

Thank you for your review.

It’s great to hear that your order was ready for pickup and that everything went smoothly overall. We also really appreciate your suggestion about introducing a ticket system. We completely understand how important it is that the process feels fair and clear, and your input is valuable in helping us improve the experience going forward.

We hope to see you again.

Best regards
Kasper
Store Manager
BAUHAUS Kolding

Rated 5 out of 5 stars

Good service i Ishøj

I have just been to BAUHAUS, and one of the employees was incredibly helpful. He took the time to cut a countertop for me and provided excellent service throughout. It was a very positive experience, and I really appreciate his friendliness and willingness to help. Many thanks for the great service! Tak Lasse

25 June 2026
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hello Mohammad

Many thanks for taking the time to share your experience.
It’s great to hear that you had such a positive visit, and that Lasse was able to help you with cutting your countertop and guide you along the way. We’re proud to have colleagues who take the time to provide helpful and friendly service, and your kind words mean a lot to us.

I hope that we can welcome you again in the future.

Best regards
Thomas
Varehuschef
BAUHAUS Ishøj

Rated 4 out of 5 stars
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Mr. M Krause

Det er en fornøjelse at læse din anmeldelse.

Det glæder os rigtig meget at høre, at du har fået god hjælp fra vores medarbejdere. Vi gør os umage for at være til stede og hjælpe, når der er behov, så det betyder meget at få din tilbagemelding.

Vi glæder os til at byde dig velkommen igen.

Med venlig hilsen
Carsten
Varehuschef
BAUHAUS Vejle

Rated 5 out of 5 stars

God service

27 May 2026
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Anurag

Tak for din anmeldelse.

Det er dejligt at høre, at du har oplevet en god service hos os. Det sætter vi stor pris på, og det motiverer os i vores daglige arbejde med at give vores kunder den bedst mulige oplevelse.

Håber snart at se dig på webshoppen, hvor det forhåbentlig bliver endnu en 5-stjernet oplevelse.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

Rated 5 out of 5 stars

Excellent

Fast delivery

10 June 2026
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hello Mihai

Thank you for your review.
We’re really pleased to hear that everything went smoothly and that your delivery was fast. It’s great to know that your experience lived up to expectations, as that is exactly what we aim for when you shop with us at BAUHAUS.

We hope to see you on our webshop again.

Best regards
Brian
Webshopchef
BAUHAUS Webshop

Rated 5 out of 5 stars
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Claus

Tak for din anmeldelse.
Det er rigtig dejligt at høre, at vores Click & Collect-løsning fungerede som den skulle. Vi gør os umage for, at det skal være nemt og hurtigt at handle hos os, så det betyder meget, at du har haft en god og gnidningsfri oplevelse.

Vi glæder os til at byde dig velkommen igen.

Med venlig hilsen
Matilde
Varehuschef
BAUHAUS Valby

Rated 2 out of 5 stars

Do not have control of the supply chain…

Do not have control of the supply chain in their online store. It seems they are just acting as a storefront for several products and it is the supplier that does all the work. This becomes bad when bauhaus does not care to update which products are still sold by the suppliers. Marketing, selling, charging and providing reciept fpr a product that cannot be sold is not good business practise. The kicker is not to kotify the customer before a week elapsed.

7 June 2026
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Martin

Many thanks for taking the time to write your review.

We are sorry to read about your experience with your online order. The situation you describe, where a product is marketed, sold and charged for despite not being available from the supplier, is certainly not acceptable and does not reflect the standard we aim to deliver. We fully understand how frustrating it must be to wait for an update, only to find out much later that the item cannot be supplied.

We also recognise your point regarding communication. Keeping our customers properly informed throughout the process is essential, especially when delays or stock issues occur, and it’s clear that we did not meet expectations in this case. Your feedback highlights important areas where we need to improve, particularly in relation to stock accuracy and communication across our supply chain.

I hope, that you will visit our webshop again.

Kind regards
Brian
Webshopchef
BAUHAUS Webshop

Rated 5 out of 5 stars

Professional customer service

Professional customer service. They can answer any question.

6 June 2026
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Klaudia

Thanks a lot for your review.

It’s great to hear that you experienced professional and knowledgeable customer service. We take pride in making sure our team is well-prepared to help with any questions, so it means a lot that this stood out to you.

We look forward to assisting you again in the future.

Kind regards
Brian
Webshopchef
BAUHAUS Webshop

Rated 5 out of 5 stars

Very good service

Very good service

29 May 2026
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Rahila

Thank you for your review.

We’re very pleased to hear that you had a very good service experience with us. Feedback like yours means a lot to the team and really motivates us to keep delivering a high level every day.

We look forward to welcoming you again.

Med venlig hilsen
Jesper
Varehuschef
BAUHAUS Gladsaxe

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