BatteryStation.co.uk Reviews 

2,352
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Ordered on Wednesday PM for next day delivery with Parcelforce. Was finally received the next Monday. The item was actually sent via FedEx using a third party broker making tracking and delivery o... See more

Rated 5 out of 5 stars

Fantastic! My car key fob battery died yesterday and my spare was already dead. Stupid, I know! Anyways I got onto the BatteryStation website, ordered online and paid for Next Day delivery at 3pm ye... See more

Rated 5 out of 5 stars

Ordered pk4 Duracell DL2032/CR2032 Coin Cell batteries (for desktop PC CMOS battery replacement) + pk4 Duracell Optimum AA batteries (for firesafe digital keypad) before 4pm. Paid £2.45 for UK Economy... See more

Rated 3 out of 5 stars

Ordered 4 x 24 pack varta batteries batteries for a specific reason. Batterystation chose to substitute paper 8 packs instead without asking. Poor service really if there not in stock don’t sell t... See more

Company details

  1. Battery Store

Written by the company

Battery Station takes pride in supplying a wide range of domestic, commercial and rechargeable batteries to the UK, Ireland and Europe. Orders placed by 4pm are dispatched the same day. Most orders arrive the next day and guaranteed next day shipping is available.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(2,352)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unreliable outfit

Batteries not delivered 8 days later.
Tracking system does not work, so I could not check the status of my order.
Poor service as I had to buy them locally today. Very disappointing service.
Will not use you again.

5 November 2020
Unprompted review
BatteryStation.co.uk logo

Reply from BatteryStation.co.uk

Hi Clive,

I have just looked at your order and I can see that we have already refunded you for your order when you advised it had not been delivered by Hermes. We apologise for the inconvenience here and unfortunately orders do go missing from time to time. We dispatch them on time and we are then in the hands of the couriers. The service levels we are given are below 100% unfortunately.

Once again, please accept our apologies for the inconvenience.

Kind Regards,

The BatteryStation.co.uk Customer Service Team

Rated 5 out of 5 stars

Good Prices & Quick Delivery

I ordered some multi-pack AA & AAA cells after business hours on Tuesday 27th Oct, opting for the economy 3-5 day in transit delivery. My order was acknowledged and dispatched the following day (Wed 28th) and delivered by Hermes during the morning of Friday 30th (2 days in transit - bonus). The order was securely packaged and I paid a good price for product and delivery. I have used Battery Station before and will continue to use them. Highly recommended

31 October 2020
Unprompted review
Rated 1 out of 5 stars

as long as your item works they are…

as long as your item works they are fine but as soon as you report a faulty battery they start accusing you that its your fault and it hasn't happened before. yes I got a refund but I didn't need the "as it may be highly likely that the same issue will occur again" bit.your emails state - "We don't believe there is anything wrong with the battery. We sell hundreds of them and we've not had any issues and there is no recall on the batch. We know from experience that single cells don't really end up being faulty, it's normally a problem on the batch if any" and "We have had previous no issues with this product or batch. I have proceeded to refund you for your order rather than send a replacement, as it may be highly likely that the same issue will occur again.". and your saying you didn't accuse me. maybe word your emails better

31 July 2020
Unprompted review
BatteryStation.co.uk logo

Reply from BatteryStation.co.uk

Hi Gray,

We only emailed 2 minutes ago, and your review is up already :-)

Correctly put, we refunded your order in full without any quibbles because you stated the battery would not work. We explained politely that we were refunding you as the other option was to get the battery back from you, charge it up on one of our chargers and then test it, which would probably take a week or so. As we have no other faulty batteries in that batch and no manufacturer recalls, we're confident the battery is okay.

There were no accusations in the email at all. None whatsoever. We did not say it was your fault. The reason we wrote 'it is highly likely the same issue will occur again' is because more than 99.9% of the time, it is the charger that is faulty, or the battery is the wrong size for the device, or the device is faulty.

To save you the time and messing around, we simply refunded you instead. I'm not really sure why you're offended. Most customers would prefer the 'no messing around' option.

Kind Regards,

The BatteryStation.co.uk Team

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, but one of the batteries was incorrect. immediately replaced on a Sunday. very good service as mistake promptly dealt with, everyone makes the occasional mistake, but how they correct it counts. would definately use again.

1 July 2020
Unprompted review
Rated 5 out of 5 stars

Good products and great service

Good products and great service.

We had an issue with the courier which was a pain but Customer services were quick to respond, very polite and exremely helpful. I always say anyone can be good when everything is going well. The true test is how they respond when it goes awry.

On this basis I have given them a five star rating, will happily use them again and recommend them to friends and family.

1 July 2020
Unprompted review
Rated 1 out of 5 stars

So batteries arrived damaged as package…

So batteries arrived damaged as package looked like it had been dropped. Thrown some of the batteries away and complained. The customer service is arrogant to say the least and said basically it’s our fault for throwing them away? How ridiculous. I would be very wary ordering from this company as they don’t stand up to there responsibility to the customer.

2 June 2020
Unprompted review
BatteryStation.co.uk logo

Reply from BatteryStation.co.uk

Unfortunately the customer has no way to substantiate his claim here. He did not originally contact us but left a negative review. We then advised that it was a shame we were not given an opportunity to rectify the situation. The customer then advised us, that he had thrown the products away as his wife thought they were counterfeit.

We have explained that you cannot simply throw products away, and then expect a refund or a replacement and that he would find that to be the case from any retailer. He did not even provide photos of the damaged products. We have no way of seeing what has happened, and not way of getting the products back.

The customer also has a responsibility. If the customer receives damaged or defective items, in fact if the customer wants to reject the items for any reason, they have a right to. However, they have a responsibility to inform the supplier in a timely manner and to have the rejected products available for return. Not to simply throw them out and then expect more.

The customer contacted us over a month after the items were received, and over a month after they had thrown them away.

Rated 3 out of 5 stars

Slow delivery and wrong packs

Ordered 4 x 24 pack varta batteries batteries for a specific reason. Batterystation chose to substitute paper 8 packs instead without asking.
Poor service really if there not in stock don’t sell them. I would have gone elsewhere.
You didn’t offer to return as I didn’t complain to you they only arrived an hour ago. Please don’t make things up.
Agent apologised quickly and admitted it was a mistake and gave additional info. cheers

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Ordered over the weekend

Ordered over the weekend and pre-warned about possible delays. Goods delivered Tuesday. Far better service than one of their competitors and were cheaper too.

31 March 2020
Unprompted review
Rated 5 out of 5 stars

BatteryStation

Have used batterystation for button batteries, AA batteries and rechargeable batteries. Have found their service very good

30 March 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Finally found some tiny GP192 cell batteries on BatteryStation.co.uk Easy online transaction and arrived quickly. Recommended seller.

12 March 2020
Unprompted review

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