BatteryStation.co.uk Reviews 

2,352
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Ordered on Wednesday PM for next day delivery with Parcelforce. Was finally received the next Monday. The item was actually sent via FedEx using a third party broker making tracking and delivery o... See more

Rated 5 out of 5 stars

Fantastic! My car key fob battery died yesterday and my spare was already dead. Stupid, I know! Anyways I got onto the BatteryStation website, ordered online and paid for Next Day delivery at 3pm ye... See more

Rated 5 out of 5 stars

Ordered pk4 Duracell DL2032/CR2032 Coin Cell batteries (for desktop PC CMOS battery replacement) + pk4 Duracell Optimum AA batteries (for firesafe digital keypad) before 4pm. Paid £2.45 for UK Economy... See more

Rated 3 out of 5 stars

Ordered 4 x 24 pack varta batteries batteries for a specific reason. Batterystation chose to substitute paper 8 packs instead without asking. Poor service really if there not in stock don’t sell t... See more

Company details

  1. Battery Store

Written by the company

Battery Station takes pride in supplying a wide range of domestic, commercial and rechargeable batteries to the UK, Ireland and Europe. Orders placed by 4pm are dispatched the same day. Most orders arrive the next day and guaranteed next day shipping is available.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(2,352)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant. While awaiting another battery company (who shall remain nameless) to deliver the items missing from an order, I placed a small order for 100 x Procell MN1500.

What great communication and service from this company. The order is here, properly packed within 48 hours of placing it and the shipping information was absolutely spot on.

Exactly what great service should be.

Thanks

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. I had the batteries within 24 hours of ordering and they kept me up to date with the order. Great prices as well. I will always buy my batteries from Battery Station now!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Superb

All good. Received my duracell rechargeable battery today. Next day delivery too which isn't what i paid for. Price of these compared to others was insane. This will be my go too website from now on. Great prices. Beating amazon which rarely happens when i purchase anything online

3 October 2023
Unprompted review
Rated 1 out of 5 stars

I ordered two batteries over a week…

I ordered two batteries over a week ago. I received dispatch and “how to track my package” notices. It’s now a week later the tracking system does not work. And batteryStation has no way of contacting them for a complaint. The “contact me” phone number is only for corporate customers. If you are a non-commercial customer, you just have to suck it up! More than disappointed as I now have to leave on a trip without the device for which I ordered the battery.

29 August 2023
Unprompted review
BatteryStation.co.uk logo

Reply from BatteryStation.co.uk

Dear Customer,

We deal with customer enquiries all the time, very promptly. I do not understand why you simply did not use the contact form, or email address link on the contact page. You would have had a reply within an hour.

You selected economy shipping for £1.75 which is 3-5 working days. Today is the last working day so it wasn't even late until just earlier.

However your item was delivered by Royal Mail on the 23rd August at 10.44am by the Victoria delivery office.

We'll be happy to share the tracking link with you if you email us or complete the form. I won't post it here to protect your privacy. In the meantime, I suggest you check with the reception there, who may have it.

Kind Regards,

The BatteryStation.co.uk Customer Service Team.

Rated 3 out of 5 stars

Terrible delivery service

I ordered 2 packs of 4 rechargeable Duracell batteries. The delivery time was OK, but when I received the package and opened it, the battery packs were both opened. CS at BS said that it could have been the way the package was handled by the courier, but this rings alarm bells for me. If your delivery company are treating your goods this way you would be questioning the delivery companies code of practice. It must have taken a lot of force to make the battery packaging open up. The batteries are volatile items and should they get damaged, which is not visible, this could be dangerous for the user. Obviously these batteries had been mistreated at some point, whether that be at Battery Station or by the courier.

This is not a complete trashing of battery station, because they were very responsive to my concern and provided information that I requested. But as a supplied product, I am certainly being generous giving 3 stars. You really need to get a new courier that cares about my product or expect more reviews like this.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Great price - fast delivery

We made our first order on 10/08/23 and it arrived just after dinner time the next day. The value for money and super fast delivery mean that we will definitely be ordering again!

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent prices

I always use Battery Station for buying my batteries now.
Prices are so much cheaper then anywhere else (example - LR44 4 pack in supermarket £8, the exact same ones at Battery Station £1.89!)
Delivery is quick and not too badly priced.
I've never had a problem with any of my orders.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Great!

Great!

Have used them a couple of times now to order some Eneloop batteries. Cheaper and much less of a gamble than using amazon. Quick delivery too!

Will always use these guys for batteries going forwards.

26 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service BatteryStation

Fantastic! My car key fob battery died yesterday and my spare was already dead. Stupid, I know! Anyways I got onto the BatteryStation website, ordered online and paid for Next Day delivery at 3pm yesterday.
Batteries just arrived at 10.40am. Sooo happy especially during the postal strikes.
Thanks for the advice on posting and well done Battery Station!!!

22 December 2022
Unprompted review
Rated 1 out of 5 stars

I paid for next day delivery and it…

I paid for next day delivery and it took 2 days for my package to arrive. When I asked for a refund on my postage costs they replied saying "Unfortunately, we have not control of the delivery of your parcel after it has been dispatched to Parcel Force, nor can we claim any compensation if a parcel in not delivered in time frame given."
It should for Battery station to take this up with Parcel Force! Outraged!!!

18 November 2022
Unprompted review
BatteryStation.co.uk logo

Reply from BatteryStation.co.uk

Hi Kathryn,

That is correct, we have absolutely no service level agreement from any of the couriers we use from the cheapest to the most expensive. Courier networks are inherently prone to failure and delays. There are many issues outside the control of the couriers and hence our own control. Issues on the roads, inclement weather, crashes, mechanical breakdown, staff illness etc.

We always aim for our items to be delivered on time but sometimes this is not possible, and they are delivered a day late, as in your case. We cover this thoroughly in our terms and conditions as we are well aware of the issues that can occur.

Kind Regards,

The BatteryStation.co.uk Customer Service Team.

Rated 3 out of 5 stars

No batteries, no communication, is this a scam? Apparently not, probably victims of the postal strike plus poor IT.

Although I have received confirmation of my orders, I have received no tracking details and some 12 days has passed now with no sign of my order.

The website will not allow me to log-in and asks you to renew your password. Once done will still not log you in and continually asks for a password change.

Messaging the company online does not work either. It broke.

Contacting by phone is difficult. I could not get through to customer service and eventually could only speak to business sales, who apparently could not direct my call to someone who could help.

I am beginning to think this company might be bogus???

An update to my previous message. You do in fact now have a ticket from me. Your webpage kept coming up with an error message every time I tried to raise a ticket. On my 5th attempt to do so, I was successful. Yay! I was also finally able to update my password (that was also having issues) and login to view my order details. Yay! I also attempted to contact you by phone earlier today and was assured that someone would get back to me. They didn't. However, I notice that since that ticket has been raised, you have now re-picked the order and the tracker predicts delivery tomorrow. Yay! I am now mostly happy and convinced that you are not in fact a bogus company and that I will in fact get my goods. You have to admit though, that not being able to login or contact anyone, plus my order being late does look suspicious. As a result, I will raise your review score from 1 to 3.

18 October 2022
Unprompted review
BatteryStation.co.uk logo

Reply from BatteryStation.co.uk

Hi Nick,

Absolutely nothing bogus about us whatsoever. We we receive around 100 emails / tickets a day that come via the webform on our contact us page, or via the email which is on there as well. We have no tickets from you.

You are correct in that phone service is only available to our account customers.

I will now get a ticket created for this issue and someone will get back to you shortly to let you know what has happened with your order.

Kind Regards,

The BatteryStation.co.uk Customer Service Team.

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