Bathshop321 Reviews 3,679

Good service, good value, helpful staff and a good purchasing experience. We purchased a new shower which we had seen on their website. We visited the showroom at Cheadle and were attended to by a very helpful lady who guided us through available options. We could have had the item delivered but as the depot is close to our home we chose to collect it from them. The whole experience was smooth and easy and we would definitely recommend this company.

we travelled to your store saturday morning to be met there by a very pleasant young lady named Cath who guided us to the area which we required and told us all about the fitting and said it could be delivered to our premises on the tuesday which suited us fine thank you

Mike was a Superstar l!
What a helpful guy. We managed to get three sale items that would work for the bathroom space we had.

Very helpful in showroom!

Good on communication when my
Order was there!

Overall was very good service.

Great store,fantastic staff and first class service..Really good selection at more than reasonable prices..A total recommend.

Amazing service very reasonably priced aftercare service very helpful great bargains to be had at nearly half the price

Brilliant after service with Mike , very impressed with the customer service from the start of the order , and with a query later on was dealt very professional manner

Great customer service and support, agent was fabulous

I was welcomed into the shop and was served by a knowledgeable lady who was very helpful

Friend helpful honest staff. Went out of their way for me xx
Great pricing and quality
Thank you xxx

Very helpful friendly and knowledgeable staff made the experience satisfying. Prices were competitive too!!

Decent service but poor communication. They send you an email the day before delivery asking you to email them if you are not going to be at home. I emailed the straight away to ask if my purchase could be delivered in the afternoon. No response and so I had to change my plans which was time consuming and inconvenient. So, what’s the point of asking if you have no apparent intention to act on a reply from a customer? Today I received a text with a phone number to call but it’s too late now, I’ve already had to change plans! Delivery driver was great, friendly and professional.

Customer service and products absolutely awful. They don’t deserve 1 star!

Ordered items that turned up damaged (I have a photo of them on their delivery van with the box damaged) driver assured me that the products were fine and the cardboard had just ripped. On opening the box when we came to fit the suite it had obviously been dropped and was badly damaged. Reported it straight away with the image of the item on their van clearly showing the damaged box, however got a response to say that as we didn’t report it within 3 days there’s nothing they could do however I could purchase a new one at full cost if I wanted… how kind of them!

On another note their items are poor quality anyway their stuff makes ikea look like a premium brand!

There are plenty of other bathroom showrooms on the same industrial estate as the Cheadle store do yourself a favour and use someone that’s more reputable Bathstore321!

I ordered a shower, but unfortunately it wouldn't have come in time for my plumber to complete my bathroom. I phoned Mikey in the store loads of times to try to rearrange delivery and he was brilliant!!!! I am in the customer service industry and the service I received was SO good. I requested a refund and Mikey said I would receive a full refund. I was expecting to wait a few workings days at least, but when I checked my bank the next working day the refund was there! I will definitely buy from them in the future and recommend to others. Brilliant service! Thank you!!!!!

Excellent service from Laura and her colleague helping with a new WC. First time shopping at 321 and pleasantly surprised by the product range and pricing

I ordered two radiators separately and the both arrived on time and when they said they would

Extremely helpful and prompt handling of all my enquiries and fast shipping to help me get my bath purchase to the shipper for onwards transmission.

The first bath panel received was incorrect. Unusual these day's I actually spoke to Bath Store people on the phone!!!, both male and female, the team there were very helpful sorting the problem out . The replacement panel arrived a week later. All's well now, Exceptional service.
The Bath Store is a great place to deal with nice people. Arthur Cole.