An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
Company replied
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
Company replied
So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
Company replied
Company details
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good price
16 February 2026
Reply from Bathroom City
Thank you so much for the 5-star review! We’re thrilled you found our prices very good and that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
Excellent place to shop for all your…
Excellent place to shop for all your bathroom needs. Great selection to choose from. Delivery very good. All the staff are very knowledgeable and we found Kelly particularly helpful in helping us complete our order.
12 February 2026
Reply from Bathroom City
Thank you so much for your fantastic 5-star review
We’re delighted to hear that you found everything you needed and enjoyed our wide selection. It’s great to know that our delivery service met your expectations too.
A special thank you for mentioning Kelly — we’ll be sure to pass on your kind words. She’ll be thrilled to hear she made such a positive difference in helping you complete your order
Kind Regards
Bathroom city
Good customer service
They have a great range of bathroom suites and sales staff were very helpful when choosing. Part of our shower enclosure arrived without fixings and the bath filler was scratched but Kelly in their customer service department sorted it really quickly. Would use again.
10 February 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your lovely review
We’re delighted to hear that you were pleased with our range of bathroom suites and that our sales team were able to help you choose the right products for your space.
We’re sorry to hear that part of your shower enclosure arrived without fixings and that the bath filler was scratched, but we’re really glad Kelly and our customer service team were able to resolve this quickly for you. We’ll be sure to pass on your kind comments to her.
Kind Regards
Bathroom City
The site was so easy...
9 February 2026
Reply from Bathroom City
Thank you for the 5-star review. We’re pleased you found the site easy to navigate
Kind Regards
Bathroom City
Bathroom cabinet
Very easy to order, the cabinet came within 2 days which was great.
4 February 2026
Reply from Bathroom City
Thank you. We’re delighted to hear that ordering was easy and that your cabinet arrived quickly. We truly appreciate your feedback and support
Kind Regards
Bathroom City
great service
5 February 2026
Reply from Bathroom City
Thank you for the 5-star review. We’re really pleased to hear you received great service. Your support means a lot to us.
Kind Regards
Bathroom City
Very helpful when ordering
Very helpful when ordering . Knowledgeable staff about their products.
Just waiting now for my purchase for 6 weeks as it’s bespoke.
5 February 2026
Reply from Bathroom City
Thank you. We’re pleased to hear our team was helpful and knowledgeable when placing your order. As your item is bespoke, we appreciate your patience during the production period and look forward to delivering it to you
Kind Regards
Bathroom City
Good Service from Sales
Tash in Sales was great over the telephone when placing the order. Items in stock and very reasonably priced. Promised delivery 2-5 working days.
8 February 2026
Reply from Bathroom City
Thank you for your 5-star review. We’re delighted to hear that Tash in Sales provided great service over the phone and that you found the items well priced and in stock. We appreciate your feedback and look forward to delivering your order within the promised timeframe.
Kind Regards
Bathroom City
I was very happy with the delivery time…
I was very happy with the delivery time , just a couple of days from ordering and the bath itself was good too , but i was not happy with having no help to bring it inside , I asked the delivery man if he could just push it into my hallway, and he said he couldn't , so was left on a palette on my doorstep , which is where i had to unpack it , and then drag the bath in myself , I am quite strong for a 67 year old woman , but this was just as well , Also was left with a palette that cluttered up the garden and had to have that taken away by a friendly neighbour or it would have stayed in the garden forever .
4 January 2026
Reply from Bathroom City
Thank you for taking the time to leave your review. We’re really pleased to hear that you were happy with both the delivery time and the quality of the bath itself.
However, we’re very sorry to hear about the difficulties you experienced with the delivery. All our deliveries are kerbside only We completely understand how frustrating it must have been to have the bath left on a pallet at your doorstep, especially when you had asked for help moving it just inside your hallway. While our standard deliveries are kerbside only, we appreciate that this was not made clear enough and we will look in to this
Kind Regards
Bathroom City
Only just ordered from Bathroom City
Only just ordered from Bathroom City, so haven't received the bath yet - Jimmy was courteous, knowledgeable and answered all my questions. Thank you.
5 February 2026
Reply from Bathroom City
Thank you for your kind feedback, we really appreciate you taking the time to leave a review , its great to hear that jimmy was able to assist you so well. We hope your delighted with your order once this arrives
Kind Regards
Bathroom City
excellent service on line great…
excellent service on line great delivery good quality shower doors
5 February 2026
Reply from Bathroom City
Thank you for your review we are glad to hear that you had a great online experience and this all arrived quickly for you
Kind Regards
Bathroom City
Nice and easy to order
4 February 2026
Reply from Bathroom City
We’re really pleased to hear you found the ordering process nice and easy. Making things simple and hassle-free for our customers is exactly what we aim for. We appreciate your support and hope to help you again in the future
Kind Regards
Bathroom City
Excellent Customer Service - if only all suppliers were like this
We bought a small bath from this company a few weeks ago. Purchase and delivery were seamless, no fuss, no faff, everything just got done in the easiest possible way. Moving forward, I noticed a small "bleb" in the bath surface on removing the plastic film covering during installation. Having bought many items over the last few years and having had no end of problems when some were not up to scratch, I feared the worst and fully expected a battle to get resolution, ie, a new bath, possibly. I needn't have worried!! I corresponded with Kelly (Customer Services Manager) and she was brilliant from start to finish. Kelly contacted the manufacturer immediately, and within 24 hours I had a response and a resolution. Brilliant!!!! I couldn't have asked for a better buying / delivery experience and certainly didn't expect the issue I raised to be resolved so quickly. From a point where I thought we would need to get a new bath fitted, Kelly resolved the issue at lightning speed. I am very very grateful, a HUGE thanks to Kelly!!!!
4 February 2026
Unprompted review
Reply from Bathroom City
Thank you so much for taking the time to leave such a detailed and glowing review.
We’re absolutely delighted to hear that your purchase and delivery experience was seamless, and even more pleased that what could have been a worrying situation was resolved quickly and smoothly. We completely understand how frustrating it can be when something isn’t quite right, so it’s great to know we were able to put your mind at ease.
Kelly will be thrilled to read your kind words, she really does go above and beyond for our customers.
Thank you again for your patience, your trust, and your lovely feedback. We hope you enjoy your new bath for many years to come, and please don’t hesitate to reach out if we can help with anything in the future
Kind Regards
Bathroom City
Great service and understanding of our needs
We have purchased the Oliver bathroom units before and like the quality. We are renovating a property and won’t need the units until May but Bathroom City let us purchase the units in January so that we got the discount and will store them until we need them. Great service and understanding of our needs.
30 January 2026
Reply from Bathroom City
Thank you. We’re delighted to hear that you’re happy with the quality of the Oliver bathroom units and that our team could support you by storing your order until you’re ready for delivery. We always aim to be as flexible as possible and it’s great to know this helped with your renovation plans and allowed you to take advantage of the discount.
Kind Regards
Bathroom City
Ive ordered a few bits from Bathroom…
Ive ordered a few bits from Bathroom city as i was carrrying out a bathroom refurb and my last order was damaged during transit. I was away on holiday which meant that i was not entitled to any form of compensation as i had to report the broken item within 2 days of receiving delivery according to their terms and conditions.
Kelly at customer services was amazing, she requested images and within an hour they agreed to replace the damaged tumbler. She was polite friendly and in my experience very professional on how she dealt with the claim.
2 February 2026
Unprompted review
Reply from Bathroom City
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Kelly was able to help resolve the issue for you quickly and professionally, even under challenging circumstances.
Customer satisfaction is very important to us, and we’ll be sure to pass your kind feedback on to Kelly and the team. We’re glad we could put things right and appreciate your support.
Kind regards
Bathroom City
Reply from Bathroom City
We’re sorry to hear that your experience with our website didn’t meet your expectations. We really appreciate your feedback, as it helps us improve. If there’s anything we can do to make things right or assist you with your order please contact kelly@bathbiz.net or contact us on 0121 7530700 and we will be happy to help
Kind Regards
Bathroom City
Soma was extra helpful when the website wasn’t working too well.
Soma did very well on our telephone call. He should be commended. The website is not so good and received a 4 star rating from me as you cannot add more than one extra end panels or plinths. Soma helped and sorted the order out for me. Thank you.
31 January 2026
Reply from Bathroom City
Thank you.We’re thrilled to hear that Soma provided excellent support and was able to help sort out your order. We really appreciate your honest thoughts about our website, and we’ll take your comments on board as we continue to improve. Your kind words for Soma mean a lot he’ll be commended for his great service
Kind Regards
Bathroom City
Missing part sent quickly
A part was missing from a shower cubicle purchased from Bathroom City. The customer services representative, Kelly, was very helpful and arranged for the missing part to be sent within a couple of days.
29 January 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your kind words. We’re thrilled to hear that Kelly was able to help and get your missing part to you quickly. We really appreciate you taking the time to share your experience and hope you’re enjoying your new shower cubicle
Kind Regards
Bathroom City
We ordered our materials and it took 5…
We ordered our materials and it took 5 times to get the materials we requested.
I would never use this company again.......
30 January 2026
Reply from Bathroom City
We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we take feedback like this seriously. We’d appreciate the opportunity to learn more and make things right—please contact us directly so we can address your concerns.
Kind Regards
Bathroom City
We unfortunately cracked our sink that…
We unfortunately cracked our sink that we had purchased 3 years ago with the beautiful Lucido vanity unit, however Tash managed to source the same sink for us and arranged delivery also, as per her word the sink arrived today safe and sound, so just waiting for a plumber to fit it. We have been so impressed with their fantastic customer service, nothing was too much trouble, that we would highly recommend Bathroom City to all our friends.
Thank you so much Tash.
26 January 2026
Unprompted review
Reply from Bathroom City
Thank you
We’re really sorry to hear about the cracked sink, but we’re delighted that Tash was able to source the same one for you and arrange delivery so smoothly. It’s great to know it arrived safe and sound and that everything was handled just as promised.
Your kind words about our customer service truly mean a lot to the whole team, and we’ll be sure to pass your thanks on to Tash. We really appreciate the recommendation and your support.
Wishing you all the best with the plumbing and your beautiful Lucido vanity unit
Kind Regards
Bathroom City
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.