An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
Company replied
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After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
Company replied
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
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So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
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Company details
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from Bathroom City
We’re thrilled to hear that you found the purchasing process easy and enjoyed the variety of choices available. Providing a smooth shopping experience along with great selection is exactly what we aim for
Kind Regards
Bathroom City
Really good customer service
Really good customer service, easy to deal with. Slight damage on 1 part, they sent out a replacement and received it within 2 days. Would recommend highly, good product too.
12 January 2026
Reply from Bathroom City
Thank you so much for your fantastic 5-star review. We’re really pleased to hear you found our customer service easy to deal with and that you’re happy with the product.
We’re sorry again about the slight damage to the part, but we’re glad we could get the replacement to you quickly and resolve it within a couple of days. Your recommendation means a lot to us.
Kind Regards
Bathroom City
Reply from Bathroom City
We’re delighted to hear you found our service polite. Providing friendly and respectful service is very important to us, and your feedback means a lot.
Kind Regards
Bathroom City
Excellent service, high quality products
My experience from start to finish was fantastic. The Customer service,order and delivery process was all very smooth and prompt. The items I ordered were as described and of very high quality.
19 February 2026
Reply from Bathroom City
We’re thrilled to hear that your experience from start to finish was smooth and enjoyable. Providing excellent customer service, prompt delivery, and high-quality products is always our goal
Kind Regards
Bathroom City
quick easy order system
21 February 2026
Reply from Bathroom City
We’re delighted to hear that you found our ordering system quick and easy to use. We always aim to make the process as smooth and convenient as possible, so your feedback is greatly appreciated.
Kind Regards
Bathroom City
Friendly and helpful service
Friendly listened advised great experience overall many thanks
20 February 2026
Reply from Bathroom City
Thank you so much
We’re so glad you had a great experience and felt listened to and well advised. Providing friendly, attentive service is very important to us, so your feedback truly means a lot.
Kind Regards
Bathroom City
Good communication and quick delivery
15 February 2026
Reply from Bathroom City
We truly appreciate your feedback about our communication and quick delivery. It means a lot to us that you had a great experience. We look forward to serving you again soon
Kind Regards
Bathroom City
Buying made easy plus was really good…
Buying made easy plus was really good to find the size needed
20 February 2026
Reply from Bathroom City
Thank you
We’re thrilled to hear that Buying Made Easy Plus helped you find the exact size you needed without any hassle. That’s exactly the experience we aim to provide
We truly appreciate your support and look forward to serving you again soon.
Kind Regards
Bathroom City
decent product and good service
Original toilet seat received was damaged, but the team quickly sent a replacement and that was absolutely fine. Good quality product and easy to fit.
9 January 2026
Unprompted review
Reply from Bathroom City
Thank you, We truly appreciate your understanding regarding the initial issue and are glad we could resolve it quickly for you. It’s great to hear that you’re happy with the quality and how easy the toilet seat was to fit
Kind Regards
Bathroom City
Reply from Bathroom City
We’re thrilled to hear that your problem was sorted swiftly. Providing quick and effective support is something we always strive for, so it’s great to know we delivered on that for you.
We really appreciate you taking the time to share your experience and look forward to helping you again whenever you need us
Kind Regards
Bathroom City
Kelly in Customer Service was…
Kelly in Customer Service was brilliant, shipping out a couple of missing handles in no time. Excellent service!
16 February 2026
Unprompted review
Reply from Bathroom City
We’re absolutely delighted to hear that Kelly in Customer Service was able to quickly sort out the missing handles for you. She truly takes pride in making sure our customers are well looked after, and your kind words will mean a lot to her.
We really appreciate you taking the time to share your experience, and we’re so pleased we could get everything resolved promptly. If you ever need anything else, we’re always here to help
Kind Regards
Bathroom City
Very good and helpful on the phone
18 February 2026
Reply from Bathroom City
Thank you so much for your kind words. We're glad to hear you found our team helpful over the phone. We truly appreciate your 4-star review and look forward to assisting you again soon
Kind Regards
Bathroom City
My experience was comfortable no…
My experience was comfortable no pressure or panic buy
Jimmy was very informative and professional
Gave my daughter and I plenty of of time to make a decision
17 February 2026
Reply from Bathroom City
Thank you so much for your wonderful review,. We’re thrilled to hear that you felt comfortable and never pressured during your visit. Jimmy takes great pride in being informative and professional, and we’re glad he gave you and your daughter the time you needed to make the right decision. We truly appreciate your trust
Kind Regards
Bathroom City
Quick and easy
17 February 2026
Reply from Bathroom City
Thank you so much for the 5 stars. We truly appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you for your fantastic 5-star review. We’re delighted that you’re pleased with the design and overall experience. Your feedback motivates us to continue delivering our best work
Kind Regards
Bathroom City
Great customer service
My bathroom was installed by Bathroom City some months ago, and the concealed shower valve started to turn freely. I sent photos and details to Kelly, who quickly arranged a replacement valve from the manufacturer. Very grateful for the speedy and helpful service.
14 February 2026
Unprompted review
Reply from Bathroom City
We’re sorry to hear you experienced an issue with the concealed shower valve, but we’re really pleased that Kelly was able to resolve it quickly for you. Arranging a prompt replacement and making the process as smooth as possible is exactly the level of service we aim to provide.
Your kind words and appreciation mean a great deal to us.
Kind Regards
Bathroom City
Easy ordering
12 February 2026
Reply from Bathroom City
Thank you
We’re so glad to hear you found the ordering process easy—that’s exactly what we aim for
We appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
Excellent service
Excellent service and competitive prices, nothing was too much trouble. Will definitely recommend to friends and family. Very pleased with my visit there today.
16 February 2026
Reply from Bathroom City
We’re delighted to hear you were pleased with your visit and found our service excellent and our prices competitive. It’s great to know our team made everything easy and that nothing was too much trouble—that’s exactly the experience we aim to provide.
Your recommendation to friends and family truly means the world to us. We look forward to welcoming you back again soon
Kind Regards
Bathroom City
Excellent response time
My request was responded to by Kelly in a fast
and efficient manner. Kelly was polite and helpful.
16 February 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your wonderful review
We’re thrilled to hear that Kelly provided fast, efficient, and polite service. We’ll be sure to pass along your kind words—she’ll truly appreciate it.
Your feedback means a lot to us, and we look forward to assisting you again in the future
Kind Regards
Bathroom City
no worries very helpful
16 February 2026
Reply from Bathroom City
Thank you so much for your amazing 5-star review, We truly appreciate your support and are so glad you found our service helpful. It means a lot to us, and we look forward to helping you again in the future
Kind Regards
Bathroom City
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