Bare Minerals Reviews 

359
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I wish there was provision for a zero star rating That would have been my honest rating of the ageless face cream It gave me horrible reaction ,itchy facial rashes that were similar to ring wo... See more

Company replied

Rated 5 out of 5 stars

Lovely products. Especially skin longevity. It's smooth, my face feels nourished and it has a beautiful scent. It's my absolutely favourite face cream. Easy to order and delivered in the time I w... See more

Rated 1 out of 5 stars

Terrible, clumpy Strength and Length mascara, a total waste of money and the worst mascara I've used in 30 years. Complained to their customer service team and they didn't want to know, if you don't b... See more

Company replied

Rated 5 out of 5 stars

Love bare minerals powder foundation, it doesn’t feel heavy at all and provides good coverage. Recently got another great deal on foundation and brush set direct on their website. Purchase has been di... See more

Company details

  1. Cosmetics Industry

Written by the company

Clean is in our genes. After pioneering the skin-friendly makeup movement in 1995, our makeup still does more than most. With Mineral-powered formulas that are naturally calming, balancing and protective, our clean beauty lineup proves our rule: beauty should feel as good as it looks.


Contact info

3.5

Average

TrustScore 3.5 out of 5

359 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(359)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Guidance

My product seemed to be hard to get so I emailed the customer support team at Bare Minerals.
As fewer beauty consultants with stores closing this was an excellent decision.
Friendly, very prompt reply. Advising on alternatives and availability. Brilliant 🤩

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Great products and friendly service

Love bare minerals powder foundation, it doesn’t feel heavy at all and provides good coverage. Recently got another great deal on foundation and brush set direct on their website. Purchase has been dispatched quickly. Unfortunately my discount code didn’t apply but Aurore in customer services sorted this out for me quickly- thank you 😊

28 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! I have been using Bare Minerals makeup for a few years now and have never felt so comfortable,having tried MANY brands previously. I recently couldn't find the shade of foundation I always use (couldn't see for looking). Anyway, I unfortunately ended up picking the wrong shade. I e-mailed Bare Minerals directly and received a reply within a few hours from a lovely person called Aurore. As a courtesy gesture, they sent through a very easy link to follow to return my item and kindly pointed me in the right direction for the shade I required. I have returned my item and I have now ordered the correct shade which was dispatched the same day. I will use Bare Minerals forever, ha ha. Thank you 😊

26 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from bare minerals

Excellent service from bare minerals! Had an issue with the order I had received and I contacted customer services and within 24hrs it was resolved and a replacement sent without any additional cost
Thank you

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service

I have to say that the customer service I received from bareMinderals was top notch. I ordered my items but one item was missing. I can understand that delivery errors happen from time to time so I contacted bareMinerals for help. The bareMinerals representative responded to, and resolved my issue very quickly. Stephanie was very polite and I was extremely happy with the how efficient she was in resolving the problem.

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Big thanks Vicky

To say a big thank you to Vicky for responding to my email super fast and confirming that I had written the correct address on my order, I thought I had missed a line on my address. I love Bare Minerals products I have used the make up for many years and have also recommended to family and friends. The length and strength mascara is amazing ( which I ordered) .
Thank you
Nancy M

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Had an issue with the shade I had ordered. Once I got in touch with the Twitter support team they could not have been more helpful. I then received emails to sort the issue and even came home to a nice surprise from them! Very happy and will definitely use again!

21 May 2022
Unprompted review
Rated 5 out of 5 stars

The wrong powder was sent to me

The wrong powder was sent to me. The company have arranged for the correct one to be delivered without me returning the original incorrect one and given me 10% off my next order. Excellent customer service

11 May 2022
Unprompted review
Rated 5 out of 5 stars

L’entente cordial

I had emailed Bare Minerals with a query as I was unable to get through by phone and was telephoned by a charming French girl called Aurore who was very helpful. It was nice to have the personal touch and to know that she took the trouble.👍

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Great customer support

Great products and great customer service.

When ever I have an enquiry I always call them Direct or email them. They are always so helpful and quick to reply.

The make up is great, especially with having to wear masks all the time now. Bare minerals doesn't cause or aggravate breakouts.

Love this company.

5 May 2022
Unprompted review
Rated 5 out of 5 stars

New customer to "Bare Minerals" and…

New customer to "Bare Minerals" and have found their customer service really helpful, quick to reply and respond to my query. Have been using the powder foundation for a few weeks now and I am finding it really good - in fact have just bought one for my daughter too!

28 April 2022
Unprompted review

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