Barbour Reviews 

Barbour Liddesdale - I’ve had two of these now - poor quality. Stitching issues with both. Pocket is peaking off on the latest which is only a few years old.

Recently I bought as an emergency need, a Barbour Laire Leather sling Bag, on my way to a funeral, to complete my out fit.

It was the perfect find, not too dressy but smart and comfortable; made from beautifully soft, black leather with a smooth matt finish. Not ostentatiously large but large enough for my to get all my necessary items in it; with a separate inner zipped section suitable for keys and purse and a larger open section for my phone and another partitioned section for a small makeup purse. it is inner lined with matching coloured silk and comes with an adjustable strap.

The half moon slightly "C" shape, fits snugly to the body, when worn over the body; which I prefer to for extra security.

For such a lovely genuine leather hand bag I felt it was quite reasonably priced.

Pheasant socks (large) The tops were too tight, unable to get on. Received as gift, could not return. Customer service not helpful. I had to cut the tops to get them on. Obviously ruined them. Manufacturing fault.

Visited the Barbour factory outlet in South Tyneside to return a brand new jumper I received as a Xmas present that was far too big for me. Technically I wasn't entitled to a refund or replacement as the article was bought in October 2024, thus only having a 28-day return policy ( I went January 4th, 2025 ). We spoke to staff and asked the manager to honour a replacement as this was an unused gift.
They eventually agreed, and I chose something with an equal monetary value as the gift.
I would like to commend Caitlin who was very helpful and polite throughout; I have to say that customer service today was excellent.

I was given some Barbour gloves for xmas and was really looking forward to wearing them, however they have been a big disappointment. After wearing them twice a hole has worn through the outer material on one of the fingers, despite them not being used for anything other than carrying a few packages. The outer material appears to be a type of felt which I would say is unsuitable for gloves. They were bought on line and so it was not easy to pick up on things like quality, so you rely on the brand name to give assurance of the quality, which in this case is sadly missing.

Wife bought a jumper, wore it twice, about 6 hours max, never washed it, was bobbled and looked like a year old jumper after those washes. Took it back to shop who agreed with quality and sent it to Barbour for a replacement or refund, Barbour refused to do anything about it and advised my wife to buy a debobbling tool. £60 jumper, terrible quality and appalling service.

Terrible Customer Service in Italy

Their telephone goes unanswered at all hours of the day. Alternatively if you ask any information by email, they either do not answer or their answers are incomplete.
This does not apply to their Customer Service in the UK which is efficient and satisfactory

I had an issue with my repair of my Wax jacket which I raised with Barbour. The customer service was brilliant. It was immediately dealt with to a very satisfactory level.

Went into the Barbour store in Shrewsbury to purchase a scarf for my wife for xmas to go with her lovely Barbour jacket only to find it was made in China. I definitely didn't purchase the item just hope they don't start having their jackets made there .

Great experience with Barbour. Bought a Barbour jacket from ASOS who would not assist beyond refunding product. Barbour customer service were fantastic and repaired the small fault in the zip which I requested. Great service, particularly as jacket was bought elsewhere. Will definitely buy direct and it is so great to be able to talk/email service directly and get quick responses. So pleased that some places still have good customer service and honour their products.

Terrible customer service and poor quality dress. I purchased a cotton mix polo neck dress in a size 8. After 2/3 wears and before washing it stretched enormously from 36 inches bust (size 8) to 48 inches (size 20). It is now huge and swamps me so is unwearable. I sent photos showing a tape measure and my proof of purchase but Barbour replied that there was nothing that they could do as it was over 12 months old. I shall not buy Barbour again as they clearly do not expect their items to be wearable after one year.

I rang customer services (lynne) after losing a hook on my boots , they said the boots were t made in the uk but they would do their best to find a replacement hook. 3 days later and the hook had arrived- superb customer services. Thank you

Barbour are a joke of a company. They sell lovely good quality gear. Just don't buy it direct from them. I had an issue with a wallet and sent it back. Oh my days, 2 months later still waiting for a replacement and hearing every excuse you could possibly imagine. They send a returns slip out that you put all your details on and a postman gladly takes it away for you and that's where the problems start. You get no conformation that they have recieved it and then 3 weeks later after wondering what's happening I called them to find they want my address and postage proof and all sorts of nonsense when clearly they say they have received it. IF YOU HAVE RECIEVED IT THEN YOU HAVE ALL THE DETAILS YOU NEED BECAUSE THEY WERE INSIDE THE PARCEL YOU GOT Back. The courier is your problem and blatantly your lying has there can't be a problem with them as you have recieved parcel. You lie, you lie some more then you lie again. Bless you Barbour and your dirty lying ways. All I wanted was a replacement for a item that you happily admit to having recieved back but I've got more chance of f*@king the pope than getting my wallet replaced. DO NOT BUY DIRECT FROM BARBOUR. You have been warned.

I bought my first & only Barbour 40 years ago & it took all the abuse I threw at it & more. However, as it no longer fitted my lifestyle I sold it & I’ve been looking at an alternative jacket. After hours of research, ironically a Barbour International A7 looked to fit my requirement – at least on screen & from the description. However, I wouldn’t spend £300 (my first Barbour was £60 & I sold it for almost that) without trying one on.

Fast forward to a recent trip to a large shopping centre & on the off chance they stocked Barbour I wandered into…a well-known department store. Not only did they stock Barbour, but they also had the jacket I’d been looking at on the rail. I tried on a couple & even better luck was that the size that fitted was heavily discounted, for no apparent reason. After about half an hour agonising about spending cash I could not afford right then, but not wanting to pass up a bargain, I went to the till to check the price. Correct – no reason for the discount. (All three sizes of this jacket were a different price, weirdly.) So, I took the plunge & set off on the long drive home.

Cut to the next morning when in daylight I was disappointed to find that a popper at the neck was missing & the male part was stuck in the female opposite. It being a black jacket & as I hadn’t done up the collar, I’d not noticed. So I rang the store. The best they could offer was to keep a replacement back for me, but I’d need to make the five hours plus return round trip to make the exchange. Post was not an option.

That’s when I emailed Barbour. Without hesitation they sent me a Royal Mail postage paid label & I sent the jacket off, happy that as I was warned it may not be returned until after Christmas. No problem – my jacket was for a specific use & its first outing would be after the new year. I said I’d be happy for a repair if necessary, as I knew they would do it well & it would give it some instant character & become mine. It arrived back with DPD (the best courier service by far) 9 days after I posted it & repaired beautifully as I’d suggested would be fine. Outstanding.

Particularly because of how hard it is for retailers, I feel that if I try a jacket on in a store, I should buy it there – not look for it cheaper online. It was sold to me as undamaged – not my fault neither I nor the staff on the till noticed, but even discounted it was pricey. It’s a shame that I’ve been bitten as a result.

However, 11/10 Barbour for stepping up & doing the right thing, & the point of my review. They probably didn’t have to. As I’ve repeatedly said in writing reviews, if everything goes right it’s hard to tell everything you might want to know about a company. It’s when something goes wrong that a company’s attitude to customers becomes clear. One might argue that the jacket should have made it off the rail without such damage, but it’s made by a human & mistakes happen. I’m happy with the outcome & I’d happily recommend Barbour after this experience.

Thank you to all the team at Barbour involved.

Cleaning and re waxing service was fantastic. Jacket needed a few small repairs, but has come back to me like it’s new!

Great service. Would definitely use again and recommend.

I have 2 waxed jackets which I love, as all my family do with theirs. I thought I’d try a jumper so bought one online. It didn’t suit me so I looked to return it. This is where Barbour lets itself and its premium brand association down. Return was free with “in-post” but took 7 days to get the confirmation email, which went on to say a refund would be issued within 14 days. That’s potentially 21 days from return to refund which I don’t think is acceptable, given the value of the items. Do better Barbour.

Barbour wellies after minimal use have significant cracks in the outer layer on the sides of both wellies, making them leak - obviously not ideal for wellies!

When I reached out to customer service, they offered 10% off.. I expect that if wellies have a fault that makes them no longer fit for purpose, Barbour should rectify the issue at least with a replacement.

Disappointed with the outcome as a family member has a pair of wellies from another brand which have offered a replacement when there has been an issue.

Barbour Shooting Breeks. The clasp is prone to failure and after the first pair were returned after one use, the 2nd is failing after about 20 days use and for 199 it’s not on. The clasp is not rigorous enough for country pursuits crossing fences etc. perhaps more suited to the office. A large button would be more appropriate with a strong thread.

Barbour made me fill out a claims report 2 times only to reply ‘…we can’t offer a repair service or warranty’. Musto on the other hand and perhaps others will offer lifetime repair.

They are just not what they used to be.

I feel, sadly, that the quality of Barbour clothing has gone downhill. I bought my husband a pair of slippers and in a short space of time the inner lining has come adrift and started to pull out when he takes his foot out. I also bought him a Dunoon shirt last year that didn’t have any stiffening in the collar as they always have done. It looks untidy and cheap. I decided to try again and bought another but it is exactly the same, after calling Barbour they tell me it is a design change and they will be like this going forward. I am a longstanding customer of Barbour but I won’t be buying anything else from them.

After a distressing and frankly dehumanising experience with DPD, Karen from customer services, you have restored my faith in humanity ❤️
Thank you