Bannerbuzz Reviews 

Awful customer response times using automations and flimsy packaging meaning the product was unusuable

I waited 6 weeks after going back and forth with robot once it finally came what I got was a cheap flimsy sticker with colour bleed on it and as it was packed so poorly already had white streaks and creases on it

This was supposed to be at my front entrance and it’s unsuitable

I don't normally review services but feel I need to give out a word of warning having exhausted the Customer Service route. This isn't about the slightly delayed delivery being not what I expected nor th e fact that ordering a double sided flag means it has 3 layers of fabric and is really too heavy to actually fly, but about the fact that the artwork I supplied came back with a strong blue cast. The colour was wrong simply - the white field in which the artwork sat was distinctly blue and the blue image in the middle visibly bled into it. Customer Services have suggested that this is due to the effect of the grey liner. I'm not sure if they know much about colour light and printing but have maybe been told to not offer to correct this or give a refund. I am a professional artist and used to printers being conscientious and careful and quick to rectify problems. The Customer Support has been chaotic and my complaint has been automatically cancelled three times now. Finally as a gesture of goodwill (hmmm) they offered my 30% discount on reprinting... Given the fault is entirely theirs and that they have been supplied with good visual evidence that includes the visible bleed of colour this will doesn't seem that good. They may be fine if all goes well, but to even send out a poor product like this that instantly screams its difference from the original artwork seems indicative. So unless you are OK with poor colour reproduction and happy to know you will not be supported when you are dissatisfied or they make a mistake I suggest you look elsewhere. Also beware if you order a double-sided flag that it comprises three layers of fabric (they do state the gsm of the fabric but not that they add the liner so you might still expect it to be reasonably light so it actually flies) It's pretty heavy - for me, it won't fly unless in a strong wind and that might be a problem for you too. In a way I don't want to fly it anyway because it is the wrong colour. You have been warned.

Ordered a square window frosting with central image, advised this needed to be a different product type and the proof appeared square on screen so confirmed the order. Item has arrived and is now a much smaller cut out of the design which will not cover the intended space. Reply from customer service states this is what I agreed which is not true. If I needed a different product then fine but they should have explained that this would alter the sizing. Especially as price is based on sizing.

Asked for a specific template from Bannerbuzz. Did not receive it. Uploaded files as best I could without their template, received error messages that my files needed to be altered by their printer... which makes sense. Asked for template again, so to design within the company's parameters. No template sent. A few days pass and then a template is sent to me... rejoice. I redesign files within their parameters and send back.

Over the next two weeks, three different people from the company ask when I will send files, clearly coworkers are not talking to each other. They send three separate email messages stating, "We are currently facing a temporary technical issue on our end, which has impacted our ability to receive and respond to emails in a timely manner." That's a stall tactic, I know it well.

It's now been almost a month since starting this project and still no proofs with bleeds in templates they eventually provided. Each time I respond to a rep, I get that same "temporary technical issue" message from a heartfelt human.

Heartfelt doesn't get my print job done. I've asked for a refund via two separate people there (as well as my actual order on their website).

I don’t know what all the bad reviews are yes shipping is a bit delayed but it’s worth the wait the signs are high quality and really good 😊 so happy with them

Initially was fine but had to change part of the design, was clear designers did not understand what was put and then went in an endless loop

Since been promised a refund confirmation within 4-6 hours 4 times and instead just keep getting people wanting to book designers in for me even though it would be after my event now

Avoid I am afraid, would have continued to use them but the constant being told I will be refunded and then getting something else is not good.

scam. I ordered rush delivery and the delivery cost was £34 plus I paid an extra £11.99 for end to end service. Not only was the item not delivered, their website claims it has been delivered but if your follow the UPS tracking it says it’s still in India. Customer service team seems to be a copy and paste response that never answers the question you’ve asked. Scam

Just terrible. Everything seemed to be going fine with my order. When they sent me the final proof they had added a weird transparent grey box over part of my design. I tried to explain this to them but it looks like their design team is outsourced to India and they simply couldn't understand what I was saying so everything ground to a halt. Also received completley innapropriate responses to my emails indicating either they hadn't been read properly or the person responding simply didn't understand English. Just a complete waste of time. Avoid.

Never having ordered printed media before I used this company as it seemed easy. I got a deck of collector cards, and upon receipt the artwork had been shrank to the middle of the card. When I raised a complaint I was directed to the fact that I had apparently approved a thumbnail sized mock up and they now refuse to lift a finger to assist me. Money wasted, cards in the bin.

If I could give them zero I would , worst company to deal with , ordered from them early November and still waiting for my order , chased many times and was told to order again if I wanted it but would need to pay again , would 100 % not recommend them to my worst enemy let alone friends and family, not often I write a bad review but in this instance they totally deserve it .

I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they could print it and took feedback well. it is a few days late but as it's for personal use it doesnt matter for me. i'd say the fake address is because of the discrimination indians face although no guarantee. it's due tommorrow and i'll update on wether its genuine or not.

They are scammer!!!!!!!!!!!!!!!!

I Ordered a banner, paid quick ship £34 for delivery on Wednesday to get by Friday.
But it came on Monday mid day.

I asked refund the delivery fee at 8th of Nov 2025, but never never never refund me.

I emailed and call to the customer service many times , and the Indian lady said will be back to my bank account.
But until today, I didn't get it.

I can see the same problem with other customers.
That means the company is Scammer!!!!!!!!!!!!!!!!!!!

Don't waste the time to order from this company.

Excellent service, quality of the work was top notch and items made to specification

The worst service ever. Ordered a banner, paid quick ship £34 for delivery on Monday, Monday comes no order, called customer service who promised today ( have email as proof, said will be Tuesday, again no order.

Finally gets delivered over a week later than the quick ship £34, at that point didn’t need the flag however refused to refund due to being custom.

Our branded vendor table runner looks fantastic, and the team was able to turn it around incredibly fast - it arrived one day earlier than the shipping guarantee, and represented our brand fantastically during the show we needed it for. Will definitely be coming back if we need to order any more branded items for our business!

Great on price and quality delivered quickly also helped you through each step of the order..

Accurate print, timely delivery, reasonable pricing.

easy, good quality and fast delivery

Really easy site to use. Prompt feedback. A little confusion which delayed things initially but didn’t hold up the project.

Thanks again.

DO NOT USE!

I have spent £160 for a banner and red carpet with express delivery to ensure it had enough time to get here. It is now the day before my event and I have been on the phone with Buzzer Banner and UPS to be informed there’s no way for me to get my package. Their reasoning is the deliveries were unsuccessful, despite there being someone at my properties both times!

Neither Buzzer Banner nor UPS can give me a straight/clear story and now Buzzer Banner are trying to hold onto my money!

Go anywhere else! These people are a joke.