Bancolombia Reviews 

I’m giving bancolombia 1 star to be nice but it’s the worst bank ever. I have a loan with them for a house, the process is still going after 4 months, they don’t give you the right instructions or information, nobody knows what’s going on and they charge you for so many things, they don’t tell you what interest rate they are giving you till they reimburse the money to the person who’s selling the house. They make you open an account with them which they charge you for it monthly and you can not do any transfer because you have to have a pin that only last 5 mins otherwise you need another one. ITS A NIGHTMARE! DO NOT DO BUSINESS with them.

Worst bank ever. Customer service is non-existent. They get mad if you ask questions or ask them to do their jobs. Inept employees beyond belief. They cannot keep a date or their word. They never do what they say they will do. Stay away if you value you money and more importantly your time.

I do business between the US, Canada, Colombia, Brazil, and Bolivia. My banking is in the US and Colombia. If you want to deal with NIGHTMARE company, do business with BanColombia. They lock your account at random. You have hour+ calls to get the account unlocked. They want you to go to a local ATM and use your ATM card to unlock your account, but you might be in Texas or Calgary. They have NO AWARENESS WHATSOEVER that you might be an international business person. BEWARE BEWARE BEWARE BEWARE!!

I just opened a savings account in Bancolombia, trying to send money by transfer, my pin was blocked, and the only way to unblock it is going to a branch or pay with Bancolombia credit card, which I don't have and I am to far from a branch.
Bad customer service.

i sent now 2 times money in friday to accounts in bancolombia and this bank hold the money up to monday. never is ready on time and my familly no have acces for pay the bills. to me this bank work wit my money is the most bad bank in colombia hi

BEWARE!! ALL FOREIGNERS THAT COME TO COLOMBIA AND THINK OF USING BANCOLOMBIA ATM CASH MACHINES. DO NOT USE THEM EVEN IF YOUR DESPERATE FOR CASH YOU WILL BE ROBBED FROM BANCOLOMBIA. THEY CHARGE $18,000COP TRANSACTION FEE PLUS THEY DO NOT GIVE YOU THE DAY $DOLLAR EXCHANGE RATE ANYMORE THEY GIVE YOU THERE RATE. WHICH IS 6.5% MARK UP. YOU WILL LOSE BIG IF YOU USE THERE ATM. FIND ANOTHER BANK OR JUST ANOTHER SMALL TIME ATM THAT WILL GIVE YOU THE EXACT EXCHANGE RATE FOR THE DAY. THERE ARE ATM CASH MACHINES EVERYWHERE. WE WORK HARD FOR OUR MONEY AND WE DONT NEED TO LOSE IT THAT EASY. LUCKILY, I CANCELED THE TRANSACTION BEFORE THEY TRIED TO ROB ME OF MY HARD EARNED MONEY. BANCOLOMBIA YOU LOST MY BUSINESS FOR LIFE. BANCOLOMBIA IS ALL ABOUT GREED. BEWARE TRAVELERS, AMERICANS AND FOREIGNERS LIVING IN COLOMBIA. FIND ANOTHER ATM CASH MACHINE. TAKE GOOD CARE. TODAY REVIEW WAS DONE ON NOVEMBER 3rd 2020.

EL BANCO MAS MALO ESTE BANCOLOMBIA.
Te bloquean su propia cuenta y para activarla que tienes que ir a una sucursal a activarla o mandar un poder. Imaginense se tardara medio ano en este tramite . No sirve tener una cuenta con Bancolombia si se vive en el exterior
Worst bank customer service ever! The process to even transfer money from your account, it’s impossible. They ask to many validation forms. Your credentials will be never enough. It doesn’t matter if you have an account for more than 30 years. Nobody can help you.
Take your money out of this bank. You can’t do anything with them. Their validation codes don’t work, they generate errors and will block your account.

Worst bank customer service ever! The process to even transfer money from your account, it’s impossible. They ask to many validation forms. Your credentials will be never enough. It doesn’t matter if you have an account for more than 30 years. Nobody can help you.
Take your money out of this bank. You can’t do anything with them. Their validation codes don’t work, they generate errors and will block your account.

Terrible service and products to Bank with, be careful as is a large group and have several other bank in South America.

Bancolombia has the worst customer service. I am a Colombian retired in the USA and they offer savings accounts for Colombians living overseas. They asked me to mail documents and I spent a lot of time going to the consulate and sending legal documents with FEDEX. They said that they were going to open an account and the next week, they called me and said that they can't open the account and I have to wait and receive an email with some information because I wanted to know why they denied the account, they don't transfer me to anybody in charge. Now, who is going to pay that money that I spent for no reason? They don't want to give me an answer. Bureaucracy? Don't do business with this entity.

Dealing with the bank is one of the most frustrating experiences of my life. The procedures you have to go through for every single thing are obsolete and redundant. I’ve called 8 times in the last 13 hours and still i cannot get the supposedly improved “dynamic password” that i need to transfer money between two account (both of which are mine!!). The level of stupidity of the whole process is unheard off.

I have spent more than 3 weeks trying to transfer money from MY account in USA to MY account at Bancolombia. They provide little to no assistance. The assistance that was provided was incorrect more than 3 times. Bancolombia is breathtakingly inept and a waste of time. Go to another bank.

They take 5 days to approve an international money transfer. This is unacceptable, stone age compared to international standards. Their website does not specify that there is a threshold above which an approval is required.

Clave dinámica for Colombians living abroad

Hi, I am Colombian with a bank account in BanColombia. They have a thing called “Clave dinámica” with you have to obtain by calling them in order to transfer money between accounts.
Today I’ve called twice and after 20-30 minutes they said the system is not responding and that I should call back later, like if I have nothing to do.
why does it always have to be a problem with this bank? Now, I can’t do anything with my money because the stars en can’t process the “clave dinámica” 😒

i have tried to send $9000 us to my wife in Barranquilla who desperately needs the money for cancer treatment in Medellin... Bancolombia will not give her the money nor will they return it to me. I have requested 100 of times and told them this is a life or death situation with absolutely nothing happening. they are thieves and don't care about their own customers lives!!!! I have obtained an attorney and will be filing a law suit in both the US and Colombia for the torment and agony they have put us through. I would strongly suggest any other bank other then Bancolombia,

If you want a bank that is the most unprofessional, go to Bancolombia.
If you want to deal with people who need all of their brain cells for breathing but not for customer service, go to Bancolombia.
If you want a bank that is nothing but a joke, go to Bancolombia.
Lived in 3 different countries. THIS bank tops them all. Worst bank of all time.

I'M A USA CITIZENS WHO WENT TO COLOMBIA AS A VISITOR INVESTOR.

I BOUGH A CONDOMINIUM IN 2010, NAMED TORRES DEL PRADO, KNOWN NOW AS CASTILLA DEL PRADO IN BARRANQUILLA COLOMBIA THRU BANCOLOMBIA & THE SINGER SHAKIRA'S UNCLE EDUARDO RIPOLL.

BANCOLOMBIA HAD ISSUES WITH SHAKIRA'S UNCLE EDUARDO RIPOLL AND RESOLD THE PROJECT  TO GRUPO GRAMA NO ONE  RESPOND TO MY $187.000.00US (OVER $380 MILLONES DE PESOS COLOMBIA MONEY)

BANCOLOMBIA ALSO ROBBED 60 FAMILY'S  OVER  200 PEOPLE INCLUDING ME, OURS DREAMS, INVESTMENT, APARTMENTS & MONEY ARE GONE...

 BANCOLOMBIA WON'T RESPOND TO ANY OF MY EMAILS, PHONE CALS, TEXT, TWITT, ETC....

I HIRED A COLOMBIA ATTORNEY JOSE CASTILLO CASTILLO HE STOPPED RESPONDING AND BOUGH UNDER HIS SISTER NAME NEW PROPERTY, NEW CARS, ETC. *FIGUREHEAD*

WE NEED JUSTICE.
COLOMBIA AUTORITY SEEMS WEAK IN RESOLVING THE ISSUE.
I CONTACTED USA SENATORS IN THE STATE HOUSE PROVIDENCE RHODE ISLAND, I SPOKE WITH SENADOR BETTY CRAWLY ALSO SPOKE WITH FEW USA ATTORNEYS MR. BERNARD P HEALY , SEAN FLAHERTY DAVID R. PETRARCA JR....

I SEND TIPS TO THE FBI, COLOMBIA FISCALIA FBI & OTHER AGENCY.

NO SOLUTION YET!

LAWS ARE INCOPETENT OR IN CONSPIRACY TO DEAL WITH COLOMBIA TERRORIST CRIMINALS.

BANCOLOMBIA HAS DONE THIS WITH OTHER PROJECTS INVOLVING MORE MONEY & MORE PEOPLE. BANCOLOMBIA NEED TO HAVE INTEGRITY AND STOP SWINDLING CUSTOMERS MONEY.

COLOMBIA AUTHORITIES NEED TO FINE AND HOLD THIS CRIMINALS RESPONSABLE FOR THEIR ACTION.

WHO WILL  RESPOND , PAY OR GIVE SOLUTION TO OUR COMPLAINT?

WILSON ABC

The worst bank you can possible work with in Colombia. Terrible customer service. If you want to do a transaction with dollar, they will rob you by charging more than the daily rate. Ridicilously high rate.

I am a Colombian living in USA. I decided to start saving to buy my house in Colombia and opened a saving account in Bancolombia. I requested the "clave dinamica" 10 days ago and I didn't received any response from Bancolombia, I called several times to customer service and they don't have any answer because they said it is another department (security), I made a complaint 4 days ago and I still waiting for the complaint's response (it should be received in 2 days). I hope this situation is not happening for all Colombians living abroad.

If you are looking for a bank in Colombia, as a Expat, or even only as a visitor, I would certainly recommend Bancolombia, it is probably the biggest bank here, and has facilities in every town and village, even if only a cashpoint. I have found the Staff, although not speaking English, to be very helpful and courteous. Their level of security is as good as most European Banks, and I have had no problems using electronic banking.
Some financial procedures take longer and are more complicated than elsewhere, but that is because of the political situation here, and not the fault of the Bank.